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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Stephen James Retailer Exclusive Offers

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Stephen James Retailer Exclusive Offers

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SJ Bromley announces support for Freddie Farmer Foundation

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BMW i3 Service Inclusive

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Where Next?

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BMW XDRIVE.

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Free BMW End of Warranty Check

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Careers at Stephen James

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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Simon Austin

Head of Business
  • Years in the company
  • Department Management

Chris Rose

New Car Sales Manager
  • Years in the company
  • Department Sales

Paul Ballard

Group Business Manager
  • Years in the company
  • Department Management

Nicola Hope

Marketing Executive Assistant
  • Years in the company
  • Department Marketing

Andrew Sitch

Used Car Manager
  • Years in the company
  • Department Sales

Aaron Thomas

Senior Sales Executive
  • Years in the company
  • Department Sales

Taj Dhoofer

Senior Sales Executive
  • Years in the company
  • Department Sales

Simon Colliver

Senior Sales Executive
  • Years in the company
  • Department Sales

Faraz Osman

Sales Executive
  • Years in the company
  • Department Sales

Ryan Moles

Sales Executive
  • Years in the company
  • Department Sales

Lauren West

Aftersales Manager
  • Years in the company
  • Department Service

Darragh Burns

Assistant Service Manager
  • Years in the company
  • Department Service

Alex Dillon

Service Team Manager
  • Years in the company
  • Department Service

Lucy Llewellyn

Service Team Manager
  • Years in the company
  • Department Service

Charlie Taylor

Service Team Manager
  • Years in the company
  • Department Service

Sue Williams

Service Team Manager
  • Years in the company
  • Department Service

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Took a bit longer than anticipated otherwise excellent attention by staff and car cleaned very well.

Service

I've no complaints at all.

Service

Very dissapointed with aftersalesCar returned:Dirty - car was not cleaned prior to dleivery MOT Not Explained Severe loss of power - something has changed - a noticeable delay in power.Tyre pressures not checkedrermote requesting batt change.

Service

Blunt and rude customer service Did not smile once, and gave the impression she really did not want to be there. I was sitting in the waiting area for almost 5 hours, and was told i would be informed when the car was finished with- i was stalled.

Service

Couldn't fault anyone

Service

Really friendly efficient staff

Service

Unfortunately, I wasn't informed that the work requested wouldn't be completed on the same day until I dropped it off that morning.

Service

Because I was!

Service

No problems . Very professional service.

Service

I would have preferred to drop my car for service first thing in the morning and have it dropped back to my house by end of day. My previous car was a VW Touran and Beadles Bromley would do that, while also dropping me to the closest railway station.

Service

They appear to try, but faults just seem to keep happening

Service

As above, polite, prompt and courteous

Service

Work done to high standard and cost effective

Service

They done everything I expect to a great standard

Service

Courteous and helpful staff on the service team. I am currently going through an illness and I feel confident that if I have any vehicle problems Stephen James will assist me.

Service

Everyone has made the process simple, easy to understand and have been very accommodating.

Service

staff very helpful, clear and professional. made a visit to the garage a pleasant experience!

Service

Would have been higher except for slight delay in scheduled appointment time for MOT

Service

I have a very good experience last time following a long string of disappointing contacts since I purchased the car.

Service

The two people I dealt with were brilliant and kept me informed. The problem with the car was not a simple one. Great job

Service

It was initially quite hard to get through to the service team to assess what service was needed and then I was told I had to actually visit the centre to get a proper review of my car needs.

Service

Very efficient booking in process, on arrival staff were well organised and knew exactly what needed to be done. Drop off time was very fast.

Service

Car was booked in in advance, drove 30 mins before work in the morning to drop it off only for there to be no record of the booking. Meant car had to be left over night and serviced next day so we were without a car for two days and had to pay taxis.

Service

See above.

Service

You have done a good job finding NEW faults on the car, but I paid £99 to have a fault investigated, but I WAS TELLING YOU ABOUT THIS NOISE SO your engineer would be alerted. Meanwhile, he found two further faults, without being paid £99!

Service

Fairly satisfied,because:-1/ after the front brake pad change the service mileage was not adjusted to suit which meant a return to the garage.2/ during the pad change the paint on the Blue Sport calipers were chipped.

Service

Because the staff are very good.

Service

I was due in for a service everything went fine. However, the rear left tyre of the car had a nail in there, the mechanic on his report ticked all the boxes saying the car tyres are all fine. This clearly shows the service wasn't done PROPERLY.

Service

It was a waiting service with no refreshments available

Service

The dealer scratched my car then disputed liability. Eventually they made a repair, which is far from perfect.

Service

See above

Service

The car was dealt with efficiently and the staff attentive.

Service

Quick service and helpful staff

Service

The Assistant Service Manager is a class act!

Service

High professionalism

Service

As above

Service

As above

Service

Good customer service, prompt attention and good communication.

Service

See previous answer

Service

Dissatisfied. We were told all the relevant work needed to be done on the work would be done especially the mot recommendations. Nothing was done

Service

Very helpfull

Service

1. Offered to collect me from station - after waiting 15 minutes they rang to say they would not pick me up after all.2. I found a crack in windscreen after service. They sent an email saying they accepted liability, then another saying they didn't.

Service

Had a few grease marks when given back after service where they'd cleaned it. Also I have a problem with tyre warning and wasn't picked up on day of service but picked it up on the day of returning car and said I'll have to get it sorted another time

Service

I didn't notice any different . I was hoping thevehicle would run bit more smooth. Except I am told that oil has been topped up. Rest is same. They charged me for one item, which was bit surprise to me.

Service

I felt the the eventual service from handing car in and being dealt with was really good. Constant updates and information was provided in a timely manner. However it took me to come down to the service centre three times to book in car.

Service

Chris Kench always sorts out any problems. And makes it as easy as possible.He even picked the car up from my house.

Service

The car came back washed and valetted, but was the bodywork and glass was stained with water-marks where no-one had bothered to dry the car afterwards. I had to go and put it through a hand-wash afterwards.

Service

I was kept well informed as to what needed doing and the video was helpful

Service

Whoever serviced my car ate my sweets that were in the carNo permission given and nothing replaced

Service

As above

Service

Read above comment

Service

Car was left on a Monday morning but was told Tuesday afternoon that work had not been completed as incorrect part had been delivered.

Service

See previous comments

Service

Polite and helpful staff and chauffeur service was nice too after I'd dropped the car off for service I was given a lift back home - great

Service

Excellent & professional service by both the front guys & the technicians.

Service

I have absolutely no complaints

Service

Very attentive service where nothing is a problem.

Service

My car was serviced with a full check list so I could see what had be carried out.

Service

Everybody professional making pleasant visit

Service

Work was carried out to my satisfaction.

Service

No issues

Service

Did everything they said they were going to do

Service

Everything done on time

Service

Alex & his colleagues are helpful, courteous, believe in the person they are serving . For me excellent costumer Care. Please Thank Alex Dillon

Service

Excellent service friendly and helpful staff. Car parking is a problem though

Service

took car in on a recall it was fine when i left it. Got it back with alarms permanently lit. reported it and told it was due to non BMW brake pads. Not true. my garage said its brake fluid indicator. your lot did not know and possible set the alarm?

Service

The valet was probably sub standard to street hand car wash. I don't think I am that fussy but, the wind screen was so smeared I had to pull over and clean it. The mats had some sort or slimy substance on them and they where marked. I re cleaned them

Service

They have always been very helpful and friendly and I've never felt pressured by an up-sell. They looked after my previous 118 (which was stolen) and although they couldn't find me a 'new' one, I bought at another dealership and came straight back.

Service

It took 90 minutes I waited it was cleaned I got sent a video of it getting examined

Service

Car brought in at 8:00hrs for oil service but not ready until 1700hrs and not cleaned

Service

It would have been higher - see previous answer - were this not the 6th time the car has been in for this fault - an annoying sound/creak in the tailgate area. Hoping it's fixed at long last.

Service

Again, the professional nature of salesman and the general aura.

Sales

Everything went smoothly and the car was delivered on time.

Sales

The service was very good, made initial enquiry myself and the follow up service was excellent. Not too pushy but persistent, which kept things moving on nicely. Showroom was well presented, professional atmosphere and it felt I was in safe hands.

Sales

Very helpful salesman who helped me through the whole process

Sales

Excellent pre sale services and impeccable hand of new car.

Sales

Although, my main contact was with Aarron Thomas, the other personnel I saw and spoke to most helpful.

Sales

I was completely satisfied with the purchasing process. I was able to gain immediate contact, if required, with Nick Reynolds at the dealership during the process and he provided the quality service that I would expect from BMW

Sales

The salesman Taylor Fry was very good at his job - helpful, informative, attentive, efficient. He kept us informed, met his deadlines, sent us information in a timely manner and everything was done smoothly and competently.

Sales

The team I dealt with were friendly, helpful and knowledgeable pre-sale, and the post sale contact had been thoughtful and useful.

Sales

No issues

Sales

Alex who we was dealing with listen to our needs and found us exactly what we were looking for

Sales

Because Martin and the team where very helpful

Sales

The experience at the BMW centre was first class.The guys who looked after me (Nick Williams & Taylor Fry) did accually look after me!Not knowing a great deal about cars the guys were very knowledgeable and talked me through everything i needed to no

Sales

Quality of customer service

Sales

Very, they looked after us really well even organising an interim car to cover the few weeks gap between returning our old BMW and waiting for the new one to be deliverd.

Sales

Found me my perfect car and delivered within ten day.

Sales

Really helpful and friendly staff. Always looked after and made to feel like a valued customer.

Sales

The experience was seemless and I was made to feel very special. I had to pop in to the garage a couple of days later and practically all the Sales Team recognised me and asked how I was enjoying my car. They seemed genuinely interested.

Sales

As above

Sales

I was kept continuously informed of the progress of my new car from production to delivery

Sales

Great location for me, Simon collected me when the car was ready which was a nice touch

Sales

Very professional salesman with good product knowledge

Sales

Great customer service and follow up all the way through.

Sales

Found the car I wanted with the features I wanted.

Sales

Amazing service from start to collection

Sales

The service I received from the sales Representative was excellent.

Sales

Easy to deal with

Sales

I was treated very well and made to feel at home with lovely coffee and friendly chat.

Sales

Staff was friendly, very easy to find what I was looking for.

Sales

Simon was very good at keeping us informed of progress of manufacture and delivery.

Sales

Outstanding care by all staffs

Sales

We got the car we wanted at the price we wanted with good service.

Sales

Excellent service from salesman, able to book appointments that suited

Sales

Satisfied with the process of purchase and delivery. Thought paper work was some what more