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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

There were no problems.Everything went smoothly.

Service

EXTREMELY PROFESSIONAL

Service

The service department representative was very friendly, helpful and professional, and the necessary work on my car was performed to a high standard and in a timely manner.

Service

Completely dissatisfied, poor service/attitude. Car broke down on motorway 1 hour after having picked up from service. Called but did not get any assistance. BMW Emergency service fixed car. Bromley's technician did not properly connect sensors.

Service

Sorted car out quickly

Service

Slightly difficult to arrange for car collection and delivery service despite being offered to me by the service manager previously. All good in the end.

Service

Couldn't ask for more

Service

Met all my expectations

Service

Careful explanation provided

Service

No problems encountered

Service

My car required an mot. The passenger lock was sticking so I asked for this to be looked at. This required a technician cost of 99 to say the lock needed replacing then 350 plus cost to replace. If I'd have known cost I would have done myself.30mins

Service

This service was okay, however it required the car for the whole day to include a Courtesy 'Showroom Valet' due to a v.poor situation from a previous service.Recovery of trust will depend on the next experiences.......

Service

I have been to the BMW service centre for 2 times and the service they provided me it’s great and I really liked the service and always wanted to take my car to BMW SERVICE CENTRE.

Service

Service Representative totally ignored meWas therefore unable to address additional items which needed attention

Service

Their attention to detail is terrific, and all the staff seem to enjoy what they do and want to help you.

Service

The centre deals effectively with servicing and warranty issues. Personally I would like the firm to keep customers more informed on strategic BMW matters such as diesel emission devekopments and premium offers ( swop of diesel for petrol?)

Service

It has taken several visits to address a rear fog light failure alert, in fact the car is due to go back again on Nov 5. Also, an alloy refurb caused a tyre pressure monitor failure which required the car to go back again. X3 M66 TDP.

Service

The service from the Bromley branch was good but not exactly outstanding. My car was only in for a service, so very straight forward.

Service

BMW staff is enthusiastic to customer. My car was carefully maintained to high level service.

Service

The job was done efficiently and effectively.

Service

See above. This affected the whole of my experience

Service

Level of communication was best in class

Service

My car was serviced, cleaned and software updated. There were no frills, like plastic over the seats or forms to complete. Just a straight forward efficient, professional job done.

Service

Was done very quick and my vehicle was well look aftered.

Service

I was surprised that no one bothered to check the tyre pressure during a service. In addition I was harassed quite a bit to pick the car up at a specific time during the day, even though it took BMW a day longer than expected to complete the service.

Service

Service was very good.

Service

Completely satisfied glad I took my car to Bromley branch

Service

I always get a great service and taken care of

Service

Excellent service job well done.

Service

Damaged my alloy following wheel change. Denied responsibility despute photographic evidence of before and after

Service

They really looked after me

Service

What I expected was delivered

Service

No issues

Service

Just one niggle. Every time my car goes into the garage and is valeted, the cream leather seats always require a wipe down afterwards due to dirty overalls. I have returned the car in the past because of this.

Service

Friendly customer service

Service

Great overall customer service.Valet standard needs to be improved, water marks on windows, wheels still dirty.

Service

As ever very professional service and excellent communication

Service

I waited with the vehicle whilst it was serviced, as I was time restricted due to other commitments, and it was serviced within the timings specified when booking it in.

Service

Perfect customer service

Service

Work was carried out quick and efficient and no hassle, thanks to Lucy and Simon the technician.

Service

Quick turnaround and explained the error.

Service

From the start the female that was handling my repairs called up and introduced herself, confirmed they have received the vehicle and explained what was going to be carried out.

Service

Difficulty arranging a timely appointment.

Service

Good Service

Service

Part was ordered in for me but was somehow lost. Kept waiting for over an hour in dealership before anyone started to look for it.Now I'm trying to get the car back in to have this part fitted & also for a full service, but cannot get through.

Service

I would have given five stars but the parking on arrival and collection of the vehicle is chaotic. There simply isn't sufficient space!

Service

Only issue was that car was not cleaned very well inside

Service

This is not a reflection on staff who served me on the day who were very good. My car was booked in for a safety recall (crank-case sensor) which they the couldn't do, so I've had to rebook another date. THIS BOX NEEDS MORE SPACE TO EXPLAIN

Service

Good communications regarding work carried out.

Service

It was not noted that I would be waiting for the service. It took longer than I was told and, although it was used to explain the delay, t wasn’t washed well at the end.

Service

I would have given a completely satisfied response, if the scratch adjacent to drivers door handle was addressed considering, the car was in for quality issues.

Service

I chose the ‘wait while they service’, didn’t feel like I was there long, they checked on me and also fully explained what was going on with my car.

Service

All work was done to a high standard, but service video was not sent.

Service

I feel there is room for improvement

Service

MOT/ Check list & Video Survey all carried out within 2 hrs.

Service

Kept informed about the service

Service

Service was ok but it turned out I needed a tyre, this couldn’t be provided at that time.

Service

Never had a service at Stephen James

Service

Found the experience very positive and efficient

Service

Collection was good, but the lack on one person to deal with throughout my service was an issue as conflicting information was passed around the team so the guy returning the car didn't know what to to. My iPod jack has gone from the car.

Service

It was very easy to get my Car serviced.

Service

Fast and efficient service

Service
Thank you for your 5 star review - very pleasing to read.

This is Stephen James,Bromley, at it's best. ie normal,in my experience.My car is two years old,only 2000 miles plus on the clock and it has been a major problem since day 1.Stephen James have it under control.

Service
Many thanks for your positive comments whilst its not great that you have had a problem I am delighted the team have looked after you well.

Lucy and Ian in service are excellent but not happy that almost every time the car goes in it comes back with damage

Service
I am glad you were looked after by the team but naturally disappointed that we still have a problem to resolve for you, a member of the management team will be in touch to resolve.

At this centre I feel that I have to ask/push to get the service I have received from other BMW centres. Option of pick and delivery of vehicle from home always seems to be a problem. I am still awaiting a call regarding replacement of tyres.

Service

A simple service but carried out on time and with no fuss.

Service
Thank you for your 5 star review, very much appreciated.

Was only an MOT but still had wash and clean inside and out - excellent!

Service
I am pleased all went well on your recent visit and delighted with your 5 star review, Thank you!

Couldn’t find the fault but fault is intermittent

Service

BMW usually do a complementary wash however when I arrived to pick the car up I pointed out it had not been washed

Service

Timely and efficient

Service

Quick booking and handover of car. Completed on time.

Service

Anticipated actions realised. Ready on time with complete explaination of results (nothing required simple health check and eco blue low use check.Very reassuring especially as about to use the car for towing the caravan.... yep a caravan.

Service

Good Service

Service

Just happy with the service.

Service

As above. I am very pleased with experience at Stephen James Bromley.

Service

As noted above given past satisfactory dealings with the dealer

Service

I am happy with the service and the quality of work. No complaints at all there. The people working there are all very professional and nice to deal with. My only thing is that you have to wait a long time to get your car booked in for repair.

Service

Works completed efficiently and quickly!

Service

As per detail in point 1. In addition I was made to feel that the my were doing me a favour for fixing an issue that was clearly existing when I first collected the car. I will be sending the details of this to what car magazine.

Service
Thank you for your feedback I understand our service manager has called you and we have you booked back in for a future date. I am hoping your experience will be far better and I am sorry that your visit in August did not go as we planned

Overall great but we have noticed telephone response has seriously deteriated over last 2 calls. Seems cost cutting gone too far?

Service
Many thanks for your feedback - at the time when we booked you in we had an unprecedent amount of calls coming into the business which we struggled to cope with. The volume is now under control and service levels have returned.

A pleasant visit with no problems

Service
Thank you for your kind comments, the team try to do their best on a daily basis so it is very nice to hear such positive comments relating to your recent visit.

Very helpful from start to finish including giving me a lift the nearest station so could get back into London,

Service
Thank you for the excellent feedback - We are delighted that you are happy with your vehicle and the service provided

Easy booking, fast and efficient, car thoroughly cleaned.

Service
Many thanks for your positive comments - The team will be very pleased with your 5 star score

Easy and uncomplicated.

Sales

Made me feel special

Sales

Kept up to date at all times by Andy Sitch. An excellent sales person who does BMW proud

Sales

Knowledgeable staff. Comfortable showroom. Sales strategy not pushy

Sales

Clear communication.

Sales

The only thing that stops me from rating this 5 star is that the sat-nav did not work on delivery of the car - we already have to return it to the dealer for repair.

Sales

The sales advisor Andrew Sitch was very knowledgeable of the BMW cars down to the little details, he also understood my requirements and budget.On delivery Andy went through the new car functions, he was extremely helpful.

Sales

My car dealer, Ollie Hawker, made me feel comfortable throughout the purchase and went above and beyond to make sure I got everything I wanted

Sales

Nick Reynold made everything a very smooth process

Sales

Because the whole chain of customer service from the reception to the finance and to Taj the salesperson worked very effectively

Sales

From initial consultation to delivery of my new car, everything ran smoothly. Excellent customer service!

Sales

Again, Andrew Sitch works with you so well, he makes the whole process so easy for the customer

Sales

BMW Centre sales manager explained all features of new car and answered all my questions in high standard. I even got some intro videos about my new car that was very pleasant surprise for me.

Sales

The handover of our new car was very thorough and the dedicated space is a really nice idea.

Sales

Very pleased the process was made easy by Dean he found me my perfect car and had it ready in 10 days

Sales

Just a great experience buying my new car.

Sales

Great experience from the sale through to the collection, no improvement necessary

Sales
Taj is a first class operator so I am not surprised that he dealt with you well. We are absolutely delighted with your 5 star review and feedback. Thank you.

Quick delivery. Kept up to date while waiting for my vehicle.

Sales
Many thanks for your positive feedback, very pleased that you are happy with the service you received

I was very satisfied

Sales
Thank you for the positive feedback - We are delighted you are happy