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Did everything that could be expected
2 week wait to get an appointment is too long.Otherwise experience was very good
Ease of communication and the environment of the dealer site
The unnecessary discussion that it is chargeable when it is still under warranty.
as above, good customer experience, fault identified and fixed.
The staff were extremely helpful, very courteous and willing to help. I give them 11 out of 10!
From dropping car off first thing in he morning to being kept up to date through the day
Service was good although slightly slow to get booked in - service and MOT were excellent, the car wash was disappointing (poorly done and mats inside had small pools of water)
Well looked after, given lift to station, professional service
Went in in the morning, back on the road by lunch time. No problem my day was good, so quick car was good, plus clean & polish.
Would have been 'completely satisfied' but was told to be there at 7.30 am (which I was) only to be told on the day that the body shop doesn't open until 9.00 am.
Good service, MOT
Very easy and accommodating
Vehicle returned in a reasonable timeframe with all questions responded to in a knowledgable manner.
Service was fine, but left with a problem with SatNav.
The person I dealt with (sorry can't remember his name) was efficient, professional and friendly
Because the service was very good and well looked after
The repairs took longer than expected.
Could not find our car booking .Could have checked the adblue as it come up the next day needing to be top up.will not let me say somewhat dissatisfied
This service visit to Stephen James Bromley was a very good experience and I have every confidence that they will continue to be straight forward and deliver this excellent level of customer service. We will be back in November for pads and 1st MOT.
work done fully on time
Lucy in the service department dealt with a few issues that I had on my car, she kindly assured me that all would be resolved for when I collect my car. She was helpful, professional and good at her job.
They did exactly what I asked. No fuss.
I always receive a good service. The staff are always polite and very helpful.
Would have been one star but whoever cleaned it did a good job.
During my visit branch was being refurbished.
Again very happy with the service given.
Efficient and helpful throughout.
I had to make 3 phone calls to speak to the person to know the status of service of my car. This was frustrating because I was told that I will get a call first thing in the morning to arrange pick up as my car was kept overnight at the center.
Service completed in the time quoted, car cleaned well.
Their response was excellent and the work carried out perfectly
As above, had to argue for my car to be ready on time. If car was needed for longer they had not alterntaive transport to offer people.
The first time I visited Stephen James the car was booked In for a service and A software update.Once the update was done I told them the car was acting different from before . The service manager completely dismissed my concerns
Service (MOT and re-call) efficiently carried out within estimated time.
Allows me to drop my car off at 7am, so as not to cause any issues getting to work. The service centre keeps me informed of any issues and then confirms that the service is completed.Then allows a late collection of the car, which also suits me.
Its where I purchase my car and where I get it serviced.
They came to collect the car as I have two small children and they dropped it off again
repair completed on time and video of car to confirm everything is OK
Efficient service. Continually kept updated with the progress of my car. Even got a free car wash.
At the time of the service on 23/04/18 I was told I needed a new tyre. I believe this was ordered, but as of 03/05/18 no-one has contacted me to bring my car in so that the new tyre may be fitted.
Reasons outlined above. I booked a courtesy car which wasnt abailable on the day. I was told I had a service pack but later that day was told I didnt and charged £471. Clearly I was dissatisfied with this and after long discussion the price reduced
Everything done on time and a clean car given back.
On a previous service visit a small tin of boiled sweets was given upon collection.Last time not so. My wife was disappointed.
I took the car in because the music data transfer system (Gracenote) did not seem to work.The car's software system had to be wholly updated.This solved the problem.The 1st time the car was taken in, it was given a service wash.Second time it was not
Poor communication. For example I thought booking my car in meant the locks would be changed that day! It was actually booked in to be looked at. This was not explained properly. Things took too long to be completed. GOOD COMMUNICATION IS KEY!
This is my first BMW car, so comparing this experience with the service received for the last 10 from a different company. Booking the car in was straight forward, parking it at drop off a nightmare, had to wait to drop the keys.
The whole process was convenient and professional and the dealership made me feel I was a valued customer
This is the 4th car I've bought from Nick Reynolds and I keep coming back for a reason. He shows a great understanding of my needs and is helpful, without being pushy, when determining both models and specs. I'll be coming back to him next time.
I was treated like a valuable customer throughout.
Taken care of by the BMW representative Arron
Very kind and helpful. Very quick process
Was dealt with by Mario Gomez at Stephen James Bromley. Was initially looking for a used 3 series but saw a 4 series gran coupe on the premises and changed my mind. It took Mario just 2 days to source one for me in almost the exact spec I wanted.
Reception warm and welcoming. Atmosphere and interaction spot on. Not at all overbearing.
I had no problems at all.
Smoothly run from start to finish
Taj Doofer & Chris Rose of the Stephen James Bromley branch, were absolutely fantastic. They ensured the car that I bought fitted my needs and their customer service top notch.
Couldn't fault any part of the process. It was pleasurable and an experience I would repeat.
The whole showroom is inviting and friendly. Simon worked so hard to meet our needs especially when we thought we may not be able to get our X1 due to the BMW announcement on the 2.0 version.
Very good customer service