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Excellent & professional service by both the front guys & the technicians.
I have absolutely no complaints
My car was serviced with a full check list so I could see what had be carried out.
Very attentive service where nothing is a problem.
Everybody professional making pleasant visit
Work was carried out to my satisfaction.
Service on this occasion was fine
Everything done on time
After a week, i already have an engine alert on my car. It has been in 3 times in 3 months already
Did everything they said they were going to do
Alex & his colleagues are helpful, courteous, believe in the person they are serving . For me excellent costumer Care. Please Thank Alex Dillon
took car in on a recall it was fine when i left it. Got it back with alarms permanently lit. reported it and told it was due to non BMW brake pads. Not true. my garage said its brake fluid indicator. your lot did not know and possible set the alarm?
Excellent service friendly and helpful staff. Car parking is a problem though
The valet was probably sub standard to street hand car wash. I don't think I am that fussy but, the wind screen was so smeared I had to pull over and clean it. The mats had some sort or slimy substance on them and they where marked. I re cleaned them
It took 90 minutes I waited it was cleaned I got sent a video of it getting examined
They have always been very helpful and friendly and I've never felt pressured by an up-sell. They looked after my previous 118 (which was stolen) and although they couldn't find me a 'new' one, I bought at another dealership and came straight back.
Car brought in at 8:00hrs for oil service but not ready until 1700hrs and not cleaned
It would have been higher - see previous answer - were this not the 6th time the car has been in for this fault - an annoying sound/creak in the tailgate area. Hoping it's fixed at long last.
For the first time ever you forgot to wash the car! (I appreciate it is a bonus but its' always a great sight see the car sparkling on pick-up.)
Nothing was too much trouble.
Good comunication, fast and grest service with a smile
Initial problem getting the car picked up/dropped off. The video of the service was very good, this is a very good idea.The car was initially called in for a recall due to the ISO-fix fitting but there was no reference as to whether this was resolved
Very helpfull and nice people
My Service Team Manager was very courteous and helpful, although the representative who initially dealt with me seemed rather indifferent to my needs.
Everything was just perfect. From the second you enter the car park to the second your 2 back wheels leave it.
Water doesn't squirt for wipers and car wasn't very clean .
good staff and excellent service
Great attention to detail
I believe that there is a fault in the car security system that has not been identified. I am therefore ever mindful that there is a risk of the car being stolen at some point.
Timely service and good service personnel
My car is usually cleaned when I pick it up....I look forward to driving away in a clean car.....sad but true !!! It wasn't this time ??
Vehicle was out of use for ten days awaiting a repair appointment
The car was serviced on time and parts requested ready to collect
Everything went smoothly. Service personnel professional and polite. Problem solved quickly and informed of completion in good time so I could walk and collect my vehicle.
I wasn't extremely satisfied by the level of the service I received.
All work required was carried out satisfactorily and staff were very helpful.
Friendly, fast and pleasant environment
Friendly staff are very helpful and understood my time conserns
The service was on time and i was well informed of developments
Staff especially Darragh highly professional and kept me informed of all details
I have come back repeatedly for the same fault without a reasonable solution. I keep getting told that the issue has been fixed only for me to drive off the forecourt and still have the same issue.
All the Guys were, as usual absolutely excellent
The work required was carry out within timescale give and customer service person was very good in providing information.
Pleasant and informative staff work completed on time and to high standard
Service with a smile.The service was done on time and car washed,I had a coffee and read the paper.All very relaxing.
New car returned for the second time for a serious fault. This is not a good BMW experience.The service experience from Stephen was excellent, my confidence in a new car, , in a continuous BMW experience, is very low.
Easy to book, friendly and knowledgeable staff, great experience
Tyre replacement performed on time, car valeted, customer informed when job finished and car running well subsequently. As they say, what's not to like?
Excellent care from start to finish
The whole process went smoothly.
On time and a friendly service
Easy to deal with
I was treated very well and made to feel at home with lovely coffee and friendly chat.
Staff was friendly, very easy to find what I was looking for.
Simon was very good at keeping us informed of progress of manufacture and delivery.
Excellent service from salesman, able to book appointments that suited
Outstanding care by all staffs
Satisfied with the process of purchase and delivery. Thought paper work was some what more
We got the car we wanted at the price we wanted with good service.
Good service throughout the purchase process.
Whatever I was told would happen did happen
Friendly salesman very helpful. Always at the end of phone to answer questions
Treated with courtesy. Kept fully informed throughout the process.
Attentive staff and attention to detail on my new car. Nothing was too much effort
The car is fine, however I feel I was sold a car that wasn't quite what I actually wanted. EG the car "immediately" available was a close match to my requirements but not quite (no folding rear seats, inferior display screen, manual adjust seats)
The manager told the sales man the car would be delivered by April1st thus avoiding expensive road tax increases. The accessories were delivered a week a You missed the date by about month. Excuse was avail of LED lights and blue paint
Martin and Paul were extremely helpful and gave great customer service answering any queries I had with extreme professionalism. Making the experience much easier and less stressful than in the past.
Aaron was great and took care of everything
Very pleasant and attentive staffs at the dealership. All the questions were satisfactorily answered.
Chris and the crew were more than hospitable I even shared my ideas of future purchases. I have only really ever driven BMW cars and I would like it to remain so. Stephen James is right around the corner from my home which is good for servicing etc