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No communication from the service department. I have to place multiple calls to get hold of my contact. Lack of technical knowledge on all levels. I have to constantly chase the job
As above 5 Star service
Very polite and knowledgeable
Screenwash was topped up with water just before a period of extremely cold weather. Screenwash froze making it dangerous to drive. When I complained I was told this was standard practice due to cost. I'd have paid for the fluid or topped up myself.
Staff are very helpful and efficient. The whole customer experience is excellent.
Car not washed on 2 consecutive visits to Bmw Bromley service
The work that has been done has all ways fixed the problem
They do try and every detail makes a lot of difference.
Nothing to be dissatisfied with.
No fuss, good communication.
I was seen straight away and was given updates on the progress of my repair throughout my time there. And my car was cleaned too which was a lovely thing to do.
On request a discount was offered on the price of the service and car was nicely serviced.
I was kept informed at all times as to the progress of my vehicle and was very satisfied with the service
I couldn't get appointment in Croydon that's why I choose Bromley as they gave me earlier one. At the beginning for 2 days the staff David I guess was very kind n very helpful. As hegonefortrainingLucytookoverdisappointedby her customer service.
Slight issue in that the tyres Id booked to have fitted were not available. Though on the plus side you did accommodate changing a second so there was a matching pair.
I love BMW.
As above. If both staff members were like the second it would be five stars.
The only thing I would ask be considered is to include the boot in the car clean.
Very good indeed - the car had a couple of issues that were dealt with quickly
Was told about reviewing front brakes when car was in to have rear brake pads replaced. Was then told disks needed changed. When challenging technician changed his mind for no apparent reason and no apology. Car was very badly washed.
Overall very pleased with the service i received.
Kept me informed and rang when needed
I booked my car for an oil service and all filters and for a vehicle check on the 4th of March 2018. I had the Service Inclusive Pack which gave me the advantage of paying nothing for the job. They quoted me with 610 pounds for the job but I paid 0.
Kept me informed. Did what they said they would do. Pleasant people at the service department.
We did not have to worry about any of the paperwork
It was the first service for my car. Basically nothing much to report as the car is one year old only. Most of the time I found the service department phone line being transferred to voice mail.
Knowledgeable staff understood my vehicle
Unfortunately the car wasn't cleaned outside as washer/hoses were frozen up? Is not everything lagged to ensure this doesn't happen? One the plus side one of your staff, Sandra, went out of her way to pick up service log and return it duly stamped.
Received a call & text to remind me about service. Also car washed and hoovered to a good standard and staff very polite and welcoming
The car was booked for a service and mot booked through the service centre and not for the first time this was inaccurate and didnt end up having a service
Very well organised systems, easy to use and very courteous staff
I came back to my car having scratches on and was told its ok polish will get that off, I explained these werent here when I gave the car in, she simply couldnt be bothered to help but eventually got someone to help
The overall experience was satisfactory but tainted by the above matter.
friendly and efficient service
I was informed that the waiting service would take around 90minutes and the car was ready to go after 85minutes. It had been washed and cleaned inside and the video of the service had been emailed out also.
Quick courteous and very efficient esp with regards the returning replacement vehicle
Difficult to get through to service bookings.
Booking team failed to liaise with service department on specific needs
I've always been treated well at the dealership and once a fix was agreed, it went smoothly. I didn't really like how much the new exhaust protruded, but that seems to be a BMW fitting issue.
The staff look disinterested, are rude, and/or poorly trained. The women in particular are defensive and aggressive in the way they present themselves. Communication is dismal. Very poor layout with no respect for customer privacy
Very informative on the service, with good updates on cost
Again the after sales person was very polite and made me feel at ease.
This dealership is very local to me and each time the level of service has been very good. They are polite and welcoming and I trust them with my car, which I haven't been able to say with some other manufactures dealerships.
The lady that dealt with me, Lucy Llewellyn, was very helpful, She went out of her way to contact BMW and have a good will application made on my behalf to cover the cost of repairs to the diff seals on the car. very happy
Fast and efficient.
I would be completely satisfied if you can get parts on the day and the car did not come back with issues it did not have when it went in. Always there seems to be new problems when it come back from a service and then has to go back in.
See above box
Apart from the Service carried out before Xmas 2017 Stephen James were extremely customer focused when dealing with my cars faulty front seat belt and squeaky brakes, they sorted out a loan car whilst my car was being fixed and kept me up to date.
Booking services always easy to arrange, good location allows me to drop off and collect at my convenience.
Customerservice was very good. car was washed which was a nice touch. Did not agree with the suggested works that were found - this seemed a bit hard sell.
Never had a problem with Stephen James Bromley - always a good experience
Lovely to hear your comments Mr Simpson - The team are delighted you are happy
Because it seemed appropriate
Many thanks for your 5 star feedback and kind comments
Although going through a refurbishment, more signage to find reception/service desk eoukd be helpful
Thanks for your feedback - we have taken note and I am delighted to say that the refurbishment will be complete Feb 28th.
Service was completed within 2 hours
Many thanks for your kind comments and 5 star feedback!
Had tyre replaced. Collected vehicle, run flat indicator immediately came up on the replaced tyre. Went back in 5 minutes, advised it may take a few attempts, tried 20 more times couldn't reset, had to go back whereby a fault was discovered and fixed
Sorry to hear of your disappointment - I do hope we can improve on your next visit. I am pleased that whilst we clearly had some issues you found the team easy to deal with so thank you for the maximum score.
Again customer service is very important to me and I found Alex at Stephen James a credit to BMW
Everything explained really well and did an excellent job.
Because Im having trouble with my car Is a hybrid and no one know how to sort out the app or the mileageIt was taken in for some sort of checking and it has changed several things in car which make life moe cumersome than previously
Perfect service and perfect job done
Excellent MOT service. Happy to keep the car overnight.
you should have changed the windscreen wipers at the MOT bit silly asking when i came back for something else! still will leave them on there and see if you check next MOT.
Cost of spare parts is too expensive. About £500 for a nitrogen oxygen sensor. Also, I have been suggested to service the cars because 2 years were past since the last service, but they didn't know how to check if the car really needed a service done
The showroom is a mess as it is undergoing a refurb. Parking is a nightmare.
I wasnt told exact price, and I think I payed higher then online quotes had showed. Wasnt told which service they were doing (changing spark plugs or not) I just got my car back, paid and left. So everything was ok, but could have been much better.
Car was returned in a good condition, not sure how the driver managed to park car after service, I found it difficult getting in. Im sure drivers door came into contact with adjacent car?
The service was efficient and I was kept informed of progress regularly.
Simon Colliver at S. James Bromley delivered an outstanding level of customer service. Courteous, prompt and attentive. Always willing to go the extra mile. Drove me home himself when the pool drivers had left after 1pm after a Saturday meeting.
Everything was perfect and very quick
I have bought two cars through Simon Colliver now and both times he has been brilliant.
Completely satisfied with every aspect and visit that I made through the sale.
Extremely satisfied with Ryan Moles at BMW Bromley. Kept me informed at each stage and was very helpful.Would do business with him again.
Our salesman Taj was absolutely excellent: knowledgeable, calm and patient, never pushy. Had a very logical and clear way of explaining options and finance details. Pleasant company and attentative.
Car arrived as ordered and almost on time. A slight delay,of only a couple of hours,not due to the Bickley garage. Much help in choosing the right car for me.
Completely satisfied and would fully recommend Taj Dhoofer (Bromley BMW) to friends and family. Taj fully understood our requirements, very responsive to questions and expertly assisted us throughout the process. Highly recommended
Staff had good product knowledge and Stephen James Bromley seemed a modern friendly enviroment
Taj Dhoofer, our salesman, was knowledgeable, courteous and diligent throughout the process.
I am always treated well by Stephen James BMW in Bromley and in particular by their Senior Sales Executive Aaron Thomas who always goes out of his way to ensure that I'm completely happy.
I was not only extremely satisfied but pleasantly surprised by the overall experience received from concept to completion including the after care support. The friendly and welcoming tone over the phone of Mr Colliver made me feel comfortable
as stated previously, the attention to detail and the extra touches that Simon Colliver gives his customers is fantastic.
Very happy with the service, the knowledge and help by Simon Colliver to help me chose the right car for me. Delivery was done earlier than expected so very happy on all fronts !
The salesman involved Andrew Sitch couldn't have done more to help and made the whole experience very easy.
Thank you for your kind comments and word of praise for Andrew - he will be delighted that you have give him a 5 star rating and are happy with your vehicle.
The car was on time and the service from Mr Sitch was excellent
Many Thanks Mr Beck for your continued custom - I hope you enjoy your 640 GT!
The service we received from start to finish from Aaron Thomas our sales rep was outstanding, always available on the phone and constantly keeping us updated with the progress of our car.
Thank you very much for your fantastic feedback - Aaron will be very pleased that you are happy with how he dealt with you. Enjoy your new purchase!
Whole experience from choosing the car to picking the car up was made stress free and always kept in contact on updates. This is mainly down to the help from Nick Reynolds (Bromley Stephen James)
Thank you for the 5 star rating and kind comments - Nick will be very pleased with this.
I purchased the vehicle through Motability (my fourth such car) and the basic adaptations were most important to me - Senior Sales Adviser Nick Reynolds was extremely helpful and knowledgeable, making the entire purchasing procedure very easy.
Thank you for your detailed feedback and 5 star rating - Nick is a very experienced and knowledgeable Sales executive so I am not surprised but still very pleased, that he looked after you well and you enjoyed your experience at Bromley
Friendly and efficient service
Thank you for your kind words and 5 star rating for the service received from Taj - We hope you enjoy your BMW!
lee was very helpful and went the extra mile
It was a very friendly atmosphere and made the whole family feel relaxed while we went through the process. The constant availability of hot drinks was an added benefit.
Many thanks for your detailed feedback, we are delighted that you had a positive experience at Stephen James Bromley.
Everything explained clearly
Sales Rep was very helpful & supportive
See answer to first question
2nd car i have brought from the same dealer and same sales person and both time the the service has been excellent.
Alll goes down to the sales staff. He kept me updated every week even though it was not necessary. I think the sales staff (I'm sorry forgot his name) who works in bromley bend over his back to keep us satisfied
Very good salesman, backed up by good colleagues. Also they got me a test drive of the car I wanted immediately on request. Something that a local competitor centre couldnt do.
Was of how my order was processing