Stephen James Bromley Star Rating
Sales
11 comments from 48 reviews
Service
46 comments from 109 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"I expected the car to be collected and dropped off i was told this was not possible."
"I think they have a good model there you can collect after hours."
"the service was ok ."
"service reception very good but they did damage my alloy wheel"
"I feel dissatisfied that I have had to return on numerous occasions to ensure the continued high performance of my car."
"My vehicle was booked in for a service which although expensive, on this occasion went ok. However, a fault with the electric windows first mentioned nine months ago and even after four revisits, one attempt to repair it, still remains unresolved."
"Tyre quotation was unacceptable £120 per tyre more than HQ for same tyre."
"They have been very helpful with the problems with the tyres and rims. They have kept me well informed."
"somebody was supposed to pick up the vehicle and return it after the mot . they could not start the vehicle it had to be recovered by green flag the dealership should have taken it."
"See previous comment."
"See earlier comment about wait tie"
"Extremely unhappy that I was given a courtesy car with 1 mile of petrol in it, didnt think I was going to get to a petrol station, how shoddy of Stephen James to do this to me"
"Awful, had to book 3 weeks in advance to get hire car, was told it would be brought round to me, waited 40 mins, car was dirty and full of crisp wrappers, car was not ready at end of day. Quality has gone down significantly"
"The experience has always been very satisfactory."
"They were extremely helpful. It was very good."
"The dealer failed to top up the coolant on my BMW"
"They don't keep you updated as to what's going on."
"They said they would wash it but it was not."
"They were very helpful"
"They do it very well."
"Including my other recent service experience Feb 2012 for which I didn't get round to the survey, sorry."
"See overall comments which, relate to this Stephen James Bromley."
"There service is very strong and very customer focused."
"Mot and oil filter was booked in to complete. They only completed the oil filter part. The mot was not completed and they had to complete my mot. This was not very good at all."
"Dealer dealt with MOT and service as booked did not look into fault as requested whilst a road test would have revealed The car is back with the dealer today. Over inflated tyres as usual."
"The car was handed over to me in a dangerous condition, I don't think it was road tested before i collected it as the steering was pulling violently to the left."
"Fine"
"The repairs and servicing can be expensive."
"Pretty good."
"No comment provided."
"I was informed of the various deficiencies which needed to be addressed in timely fashionbut having thought it was only going to be and oil change I had already decided to wait. Had I known that there was a lot to be done, I wouldn't have waited."
"Tyre fitting machine was playing up meaning a longish wait but eventually a very good job was done on the service tyre change."
"Cant help feeling the rattle wasnt really investigated"
"Failed MOT because of tyres. Irritated that this was not brought up while it was having its seasonal check prior to the MOT"
"Asked for tyres to be pumped up and a report on condition of tyres, neither done"
"Not a very good experience, car not washed, grease on the floor from the MOT"
"I had a booked time for the service but was told when I arrived that this had not been recorded and I would have a long wait. On completion the car was not brought to the customer parking area though it should have been."
"Waited too long in the afternoon to see your adviser after the service."
"When dropping off my car I left my mobile number, so that I could be contacted with any issues, but the service desk did not use this number, instead they contacted my wife on the number on the main records."
"Again there are several things, it was not straightforward booking a service I got through to a central booking service, I was promised a call from the service department I had to call myself. The vehicle was cleaned and had a unpleasant smell"
"There friendly they make you comfortable and they dealt with my problem promply ."
"The car was returned to me cleaned beautifully inside and out."
"Not satisfied with the service, the plastic cover under the seat for the seat controls had not been replaced."
"The rattle that the car went in for has been fixed but now there is another rattle that has developed."
"Why am i paying for testing faulty alloy wheels I should be refunded and compensated for the inconvenience."
"Always offer courtesy car, apologetic and have dropped car home for me"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"There is no second key when the was car delivered. Then the second key arrived at the dealership but they couldn't get it to communicate with the car. I am still waiting for the second key and will have to go to the dealership again for it."
"Excellent staff, particularly taj"
"Very professional, very friendly, will shop there again, a lovely experience"
"Charming, helpful and informative, couldnt have asked for more"
"Drivers door did not shut flush at handover but was quickly rectified"
"Account manager is a very engaging chap and went the extra mile to understand my needs."
"100 satisfied, especially by the excellent customer service given by Darryl Fernandez. He kept in touch from when I was thinking about purchasing the new car through to delivery and hand over. Impressive salesman."
"it was fine"
"Excellent sales from Stephen James, I was very confident in the package I was purchasing"
"All the staff I have dealt with have been extremely efficient, courteous and have kept any promises made, ie returning phone calls, forwarding documentation, etc. I have never had to chase anyone up for anything."
"Very good service, handled the sale very well"