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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Walked through process by BMW breakdown operative.

Service

Service completed with full information of condition of components inspected. including video of inspection.

Service

Good job

Service

Very helpful lady. Much improved customer service.

Service

excellent client service.

Service

Had no problems with the service. Just very sorry that because of the coved restrictions you were unable to wash my car ,as you always have in the past

Service

Felt like they were doing the best they could for me during the covid lockdown.

Service

Great communication and excellent workmanship at all times

Service

Excellent service.

Service

Did the job

Service

Service department top 10

Service

Splendid experience

Service

Excellent end-to-end service

Service

Car was well looked after , the repair was well done

Service

Strong customer focus

Service

Customer advisor was polite and welcoming from the start with great knowledge

Service

Straight forward and fully updated step by step

Service

I was completely satisfied with the service. I feel Lucy Llwellyn needs a special mention for staying behind one evening to ensure I got my keys back to take my vehicle away after a service was done on the same day.

Service

Courteous and friendly. With sensible advice and recommendations for my vehicle.

Service

Very good customer service by very professional staff.

Service

from booking the appointment...molly was very helpful , followed by the most pleasant expert approach by Lucy Llewellyn for the best and polite way to be guided and informed about the process of MOT and servicing .Great hospitality and care in Covid.

Service

All very efficient and in these times i was impressed with covid precautions you have taken.

Service

nothing to improve

Service

The staff were efficient and frendly

Service

Team took the time and resolved my wind noise issue that was a manufacture out of factory issue.

Service

The service i got from Andrew Fergus was amazing from start to finish. From calling me and explaining what service my car needed and going through it with me to show me what i was paying for.

Service

Staff communicated in a timely and thorough manner through out.

Service

Always looked after well

Service

They know there stuff

Service

Service, MOT and 3 year check all completed. The test will come when there is a problem with the vehicle that needs attention but I expect this to be handled equally well.

Service

Lucy LLewellyn was polite, efficient, kept me informed.

Service

Great facility, very helpful staff and the team were highly efficient.

Service

Very quick and supportive

Service

Everything completed quickly and carefully.

Service

I got great service

Service

Excellent service

Service

Excellent service very COVID safe. All repairs done under warranty quickly and efficiently. Good communication too.

Service

If you accept American Express Credit cards you would get the best score! AmEx card is an elite one as I fly fist/business card and there is - a connection to this benefit using this particular card.

Service

Efficient and attentive

Service

This is our second vehicle in 3 years from Stephen James Bromley, from the service department to sales everyone is ultra professional

Service

Didn't wait long. Waiting area was clean and spaced out. Water was offered by one of the sales guys.

Service

Car ready promptly.

Service

The defective tyre was spotted during the MoT; a new tyre was ordered and fitted same day

Service

The telephone booking was courteous and efficient. The service centre staff were professional, attentive and courteous. This was by far the best experience I have had from a main dealer service centre. The video was a nice touch too. Well done!

Service

The reception was friendly and efficient and my service agent (Lucy) was helpful and personable. The only hiccup was that the car wouldn't start when I was leaving. A new fuel filter issue was resolved after 20 minutes.

Service

because it was a friendly experience given by the BMW team , and in particular by my service team manager - LUCY LLEWELLYN. who was excellent .

Service

Excellent customer service.

Service

They made me feel welcome and answered all my questions.

Service

Updates were provided throughout and drop off and pick up was done with ease

Service

Great service

Service

Great customer service.

Service

First class experience from booking, meeting with the service manager to picking the vehicle up.

Service

Professional, safe & prompt

Service

Quick availability of service appointment. Covid-secure operation.

Service

friedly and very helpfull from the start to the end

Service

Given the presence of Covid, Stephen James did everything in their power to ensure that the service they gave was still the best under the circumstance and had obviously made every effort to ensure the customer remained safe whilst in the care

Service

There was nothing else that I needed

Service

There was nothing to complain about

Service

Friendly and helpful staff

Service

Excellent service from start to end.

Service

Business as normal

Service

Great service and professionalism from start to finish

Service

Because I was completely satisfied with the service, particularly from Aaron Thomas

Service

Thank you

Service

Excellent service as always. Car was booked in at a time/date to suit me. Courteous, friendly greeting and interaction. Car ready ahead of schedule all issues dealt with. The Covid-19 precautions at the dealership are thorough and comprehensive.

Service

Everything went smoothly without problems

Service

It is my preferred garage as the service is always very good. There are local BMW garages closer to where I live but they are very bad hence I do not mind driving further. I like that I am able to wait there while Covid restrictions are in place.

Service

The contact was available and efficient and explained everything thoroughly.

Service

The visit was for a safety recall

Service

Professionalism of staff

Service

Very efficient and friendly

Service

Prompt and polite

Service

Customer service was very helpful with the questions I had and they were no hint of impatience when obvious questions were asked. And at the end my fob battery was provided free and I was given gifts which I think was extremely generous.

Service

Waited for car, very glad i brought a book, nothing else to do.

Service

On the day service was very good and very smooth. When I arranged to book in the car for a service, I asked for detail of the cost for the works. The lady said she would find out, but I did not get called back and had to phone again for the info

Service

From start to finish the service was excellent. Called to remind me of the appointment. Met in the car park and guided through the process with increased Covid measures. All very simple, including provision of courtesy car.

Service

Very professional

Service

Really happy with it, really quick turn around.

Service

Efficient, courteous, exceeded expectations. Good information provided to the customer at all points. Provided a free check over the vehicle which was reassuring.

Service

i was seen by michael sly he was helpful and answered all my question and concern.

Service

Polite good service

Service

Very helpful. Kept to time schedule.

Service

Reece as always have delivered a superb service

Service

The work I needed was explained. Andrew Fergus treated me really well made sure I was happy coming to the showroom and even offered me a loan car as to not cause me any inconvenience which I didn't expect, wonderful service

Service

All problems resolved and explained

Service

satisfied

Service

Courtesy cleaning not available.

Service

Problems with sensors was dealt with 100%

Service

I have nothing to be not satisfied for

Service

Friendly and professional service with excellent communication

Service

Excellent execution of the job to be done. Couldn't ask for more. Epitome of professionalism.

Service

Professionalism

Service

As above

Service

See above

Service

Completed service on time

Service

excellent service and helpful staff

Service

As zbove

Service

Quick check in, COVID compliant and kept me informed of all aspects of the service

Service

I thought my BMW had been booked in at the Bickley branch of Stephen James but, when I arrived for the service, I was told that it hadn't been booked for Bickley after all. However, it was explained that wasn't a problem and my BMW was then serviced.

Service

The service receptionist i spoke with was extremely polite and efficient- I believe her name is Lucy. I also spoke with the mechanic,i believe his name is Richard, very professional, excellent customer relations attitude.

Service

The representative was professional and helpful

Service

Job was completed to the best

Service

Friendly and very helpful kept me updated while car was being serviced

Service

Staff are polite, helpful and I like the video check of my car

Service

Gave me a courtesy vehicle even though current Covid restrictions meant vehicles were not possible, however they insured I could get home.

Service

Good communication

Service

They were efficient & the work was done in a couple of hours

Service

Efficient and polite.

Service

Lucy was great, made everything super simple - in and out in just a few minutes, just as easy when I came to pick up the car.

Service

There were a few problems with queries about my warranty but Andrew was really helpful and sorted everything out for me.

Service

Prompt & reliable servicing

Service

Service was good but prices were higher than expected

Service

Feel happy that my car has had been completely looked over and any faults corrected

Service

Just an MoT this time but very quick and no issues which was great.

Service

The video following the service was excellent

Service

Excellent people

Service

Overall good experience

Service

Satisfied with the service given!

Service

Because it everything was very simple and easy.

Service

Issue I went there for was resolved while i wait seems nothing was too much trouble for the team

Service

Andrew Fergus was exceptionally helpful , courteous and professional. A credit to BMW and Stephen James.

Service

Very good service and great people

Service

Everything worked like clockwork

Service

You did what you were asked to do.

Service

Richard and Lucy are the best

Service

Easy to book service and MOT, completed on time while i waited

Service

The works were completed to my satisfaction without any hassle which from past experienced at other garages is no always the case.

Service

Good

Service

Comment as above.

Service

See above box

Service

I've dealt with Stephen James for nine years now. The staff are highly highly professional and dedicated, you feel as if you're the only customer at the showroom. Their engineers always carry out work to the very highest standards.

Service

Everything done as stated and as requested.

Service

Video from the service department gives you the comfort that these things have been looked at.

Service

Amazing, personal service.

Service

Mr Fergus very helpful in service department

Service

Despite COVID restrictions and the like Stephen James has always been able to accommodate my needs - my recent visit was for major service + MOT prior to my present Motability contract expiring and in anticipation of arrival of my new BMW.

Service

I visited the dealer for help resolving a software upgrade. Not only was this resolved quickly but it was noted my battery required a long charge. This was done overnight and all at no cost and with a smile.

Service

As above - very efficient and friendly staff

Service

Superb and very professional service. May I take this opportunity to congratulate Lucy Llewellyn. This young lady ALWAYS pays attention to detail, she listens to the client and she is such a delight to work with. A role model and Ambassador for BMW.

Service

The service and parts team completed my issue very quickly and l was able to use my vehicle on the same day

Service

I was struggling with an urgent and imminent MoT deadline. Stephen James Bromley helped enormously by fitting my car in for a test before the deadline.

Service

Very personal, quick and friendly customer service. Lucy from Service Team did all she could and more. Five star customer service with great understanding of customer needs.

Service

Got to the bottom of the issues v quickly

Service

Always quick and efficient in dealing with any queries during the sales process and helping me to sort out problems with BMWFS at the end of my finance agreement

Sales

Anand was good at communicating via email and phone and keeping me updated I have purchased 4 BMWs and this rates as good as any previously

Sales

Excellent service, completely COVID secure and very personal to us.

Sales

Fantastic fast collection

Sales

Really easy and straight forward. I was made to feel welcome and was looked after very well.

Sales

well looked after -good customer service

Sales

Spent a couple of hours building the spec of the car, and ordered the following day. Was a pleasure speaking to Will and he kept us up to date throughout the entire process.

Sales

Despite difficult conditions it all went very well.

Sales

Very professional

Sales

Great service received and continuous communication with Aaron regarding progress etc

Sales

Given the current situation with the Covid 19 Pandemic, I am completely satisfied with the level of service I received. Helen was very kind.

Sales

Seamless delivery especially considering Covid restrictions.

Sales

I knew what I wanted and was not seeking advice so it was just a case of locating the car I wanted. Ended up spending more than my budget and not my first choice colour but I was happy with the car. Pandemic prevents a top score

Sales

Excellent service from my local dealer

Sales

Quick service

Sales

My host nick reynolds was extremely helpful and also very polite, he also kept me up to date with everything that was going on with my vehicle and I would highly recommend him to friends and family in there near future. Great customer service!!

Sales

He was a very nice helpful polite young man

Sales

I was very satisfied with the time and effort I got from Aaron,Mike,and Will.From start to finish it couldn't have gone any smoother.

Sales

Crucially at a time of COVID pandemic the dealership felt very safe when purchasing the car and especially so at the time of collecting the car. The sales person (James) was excellent throughout, I had full confidence in everything he said and did.

Sales

Very smooth and safe handover process in challenging circumstances.

Sales

They allowed me to extensively test drive the 1 series with various engine configurations

Sales

Easy, fast and safe pick up service in difficult times.

Sales

Social distances all very dage

Sales

Still felt like a very personal service despite corona virus restrictions

Sales

Nick Reynolds made our experience great.

Sales

Excellent service from start to finish

Sales

car was due a lot earlier than any other bmw in the uk could offer!

Sales

2020 was a very difficult year for many businesses and my decision to purchase a new car came right in the middle of the Covid restrictions, but despite this the team at Stephen James handled everything with professionalism.

Sales

James was very attentive and kept in touch throughout the sales process, despite the tricky COVID times. Also arranged collection at the most convenient time which I appreciated

Sales

Rahaab, Ken and the rest of the team were very patient in sourcing me the right vehicle. In the end we settled for a factory order and I was kept updated throughout the process. Despite lockdown causing delays!!