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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great one to one service

Service

Professionalism.

Service

Superb attention to detail

Service

Regular updates as promised

Service

Very professional and keeping in line with measures to protect both staff and customers in regards to covid.

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Great service

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Nice reception & pleasant & welcoming staff.

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The car was taken and parked on arrival and it was ready when promised

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Excellent customer service - made possible by everyone at Stephen James Bromley who put me first. From coffee to a working office, I couldn't ask for more while waiting for the servicing. Thank you!

Service

Problem fixed and carried out the due service without having to rebook. Very happy

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Helpful staff

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Professional

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Lucy processed my car drop off, ran through service scope, discussed pricing and called me once everything was complete. Great service.

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Everything was done on time and the communication was good

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Booking, reception and service handling all done to high standard.

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This is how it is perceived and how it is expected

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Professional service staff and effective service

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Was kept informed

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I have been very happy with the efficiency and clarity of the work needed to be completed.

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The problem that I was experiencing was solved wit the minimum of trouble.

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Stephen James have always strived to be very helpful

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Done with Covid safety and on time. Very professional

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always a great experience reece was efficient with his job

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Fuss free. All went to plan.

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Hassle free

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Andrew Fergus at Stephen James took control of the situation from the day they received the car. He liaised & negotiated with the insurance Co who were proving difficult, provided a much needed loan car & communicated with us throughout the process.

Service

Clear communication - I was kept up-to-date on the progress

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Great customer service and kept Me informed

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Very good service

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They solved a problem very quickly

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Efficient arrangements prior to the service and MOT, plus clear explanation of the work undertaken.

Service

Service Team Manager, Andrew Fergus, went 'the extra mile' to ensure that I was happy with the service from Stephen James Bromley.

Service

Just brilliant service especially from Andrew .

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Everything was done very professionally

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Well taken care of from the moment I arrived and everyone happy and willing to help.

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I was very grateful they managed to fit me in as an emergency

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Fantastic staff and great service!

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Had paperwork when arrived, good communication and ready when came to collect the car

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Staff very professional

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Fantastic experience

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Prompt, professional, courteous.

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Can't fault the service or the team

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The staff were knowledgeable and friendly. The video was excellent.

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Service was dealt with thoroughly and efficiently.

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Was able to get to the bottom of the problem v quickly and sort out in the same day

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Extremely satisfied

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First visit to Bromley. Very organised, informative and helpful

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Great service and I appreciated the regular calls by the BMW Representative to keep me updated on the progress.

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It was a very friendly experience and I felt in good hands.

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Great customer service from the service department.

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As i have said earlier i could not wish for better service. I felt the two members of staff went that extra mile to give satisfaction.

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Staff on the desks excellent. Contacted me to say the service was completed ahead of schedule. Allowed me to collect earlier and dodge the rush hour. A real result

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Excellent customer service.

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Good communication.nice staff

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Professional and courteous staff. They do what they say they will do on time - very reliable.

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Service delivered with visual information feedback.

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Very good

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Very friendly people

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Professional and friendly service

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Very good service checking in and diagnosing the fault in quick time .

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All done within estimated timescales

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Great Customer service

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Excellent staff and a great job done as always

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All good

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Quick, polite, efficient. A pleasure having my car serviced!

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Courtious, efficient. In particular being able to book a time slot for service is really good. Switched to SJ Bromley because Coopers in Tunbridge wells changed hands to Arden, whose service to me has been abominable.

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as usual service carried out efficiently and in a short a time as possible.

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Very smooth operation, pleasure dealing with Andrew.

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Perfect as far as I was concerned

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Stephen James in Bromley offer an outstanding service helping to promote the BMW brand.

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Excellent service e from the guy parking cars on the forecourt, the excellent young lady who booked me in, arranged a courtesy car and kept me informed all the way through. Great example of customer service.

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No complaints at all

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I was kept informed of progress throughout the repair. The service team member very helpful and gave me a gift pack for warranty claim

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Excellent , friendly rand professional staff who know what they are doing and give good solid advice.

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Knowledgeable and friendly and solved the problem with the car quickly.

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Kept informed throughout time when vehicle was at the centre

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Had no issues whatsoever. Very polite and helpful.

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Good communication with the progress on my service

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I always feel people really want to be helpful. They want me to leave happy.

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Highly professional, treated courteous and with respect.

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Excellent service from helpful and friendly Service staff - very impressed

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I had a brake fluid service and I am completely satisfied so far with the service.

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Andrew and Michael were both very helpful and polite and professional.

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excellent customer service

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They sort out everything you need and even gave me a complimentary bmw hat and teddy bear!

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Excellent service and approach

Sales

Follow up was good I was made aware of where things were at every sta

Sales

Very helpful in my purchase.

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Friendly service

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Good communication and friendly service

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Great car and very professional service

Sales

Extremely satisfied with customer service received from Rahaab to the performance of the vehicle.

Sales

Welcoming

Sales

Car was ready to pick up, paperwork was efficiently done

Sales

Having picked up my new car it presented a fault the following day. I spoke to Nick Reynolds who quickly booked the car in for inspection.The vehicle needed a new part and is still at the dealership waiting for part to be fitted. Brilliant service.

Sales

Rahaab was great to work with and gave full support throughout the sales process. When he was unavailable through Covid illness, the rest of the team stepped in seamlessly

Sales

good handover of car by Joanna and Rahaab

Sales

Presentation video of my car prior to pick was a very nice touch as had not seen the car in person before purchase.

Sales

Rahaab did a superb job

Sales

The process was easy and the service was excellent

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Easy procuring the car, hassle free

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Neil Waterman was very helpful and constructive

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The car I wanted arrived on time and lived up to its name. No fuss.

Sales

Because we're satisfied!

Sales

Very helpful from start to finish, keeping me updated all the way until I received my order

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A friendly and informed service from the Will Dore who supported me throughout.

Sales

New car is great. Exactly what I wanted and Anand helped me get it with no issues.

Sales

Again, for the above-mentioned reasons - I could not fault either Stephen James Bromley or Nick Reynolds at any time throughout the entire process.

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The person who handled the handover was pleasant and professional.

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I am very happy because I was kept updated continuously regarding delivery dates

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Seamless transfer.

Sales

Simple transaction, dropped off old car and picked up new car 3 days after agreeing a deal

Sales

Rahaab was excellent representative. From the test drive, sales negotiation, keeping me informed of the build timing and handover he was excellent.

Sales

The experience was made ver enjoyable due to the great service that I received.

Sales

Anand was very helpful kept us upto date with the progress of the car.