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Walked through process by BMW breakdown operative.
Service completed with full information of condition of components inspected. including video of inspection.
Very helpful lady. Much improved customer service.
excellent client service.
Had no problems with the service. Just very sorry that because of the coved restrictions you were unable to wash my car ,as you always have in the past
Felt like they were doing the best they could for me during the covid lockdown.
Great communication and excellent workmanship at all times
Did the job
Service department top 10
Excellent end-to-end service
Car was well looked after , the repair was well done
Strong customer focus
Customer advisor was polite and welcoming from the start with great knowledge
Straight forward and fully updated step by step
I was completely satisfied with the service. I feel Lucy Llwellyn needs a special mention for staying behind one evening to ensure I got my keys back to take my vehicle away after a service was done on the same day.
Courteous and friendly. With sensible advice and recommendations for my vehicle.
Very good customer service by very professional staff.
from booking the appointment...molly was very helpful , followed by the most pleasant expert approach by Lucy Llewellyn for the best and polite way to be guided and informed about the process of MOT and servicing .Great hospitality and care in Covid.
All very efficient and in these times i was impressed with covid precautions you have taken.
nothing to improve
The staff were efficient and frendly
Team took the time and resolved my wind noise issue that was a manufacture out of factory issue.
The service i got from Andrew Fergus was amazing from start to finish. From calling me and explaining what service my car needed and going through it with me to show me what i was paying for.
Staff communicated in a timely and thorough manner through out.
Always looked after well
They know there stuff
Service, MOT and 3 year check all completed. The test will come when there is a problem with the vehicle that needs attention but I expect this to be handled equally well.
Lucy LLewellyn was polite, efficient, kept me informed.
Great facility, very helpful staff and the team were highly efficient.
Very quick and supportive
Everything completed quickly and carefully.
I got great service
Excellent service very COVID safe. All repairs done under warranty quickly and efficiently. Good communication too.
If you accept American Express Credit cards you would get the best score! AmEx card is an elite one as I fly fist/business card and there is - a connection to this benefit using this particular card.
Efficient and attentive
This is our second vehicle in 3 years from Stephen James Bromley, from the service department to sales everyone is ultra professional
Didn't wait long. Waiting area was clean and spaced out. Water was offered by one of the sales guys.
Car ready promptly.
The defective tyre was spotted during the MoT; a new tyre was ordered and fitted same day
The telephone booking was courteous and efficient. The service centre staff were professional, attentive and courteous. This was by far the best experience I have had from a main dealer service centre. The video was a nice touch too. Well done!
The reception was friendly and efficient and my service agent (Lucy) was helpful and personable. The only hiccup was that the car wouldn't start when I was leaving. A new fuel filter issue was resolved after 20 minutes.
because it was a friendly experience given by the BMW team , and in particular by my service team manager - LUCY LLEWELLYN. who was excellent .
Excellent customer service.
They made me feel welcome and answered all my questions.
Updates were provided throughout and drop off and pick up was done with ease
Great customer service.
First class experience from booking, meeting with the service manager to picking the vehicle up.
Professional, safe & prompt
Quick availability of service appointment. Covid-secure operation.
friedly and very helpfull from the start to the end
Given the presence of Covid, Stephen James did everything in their power to ensure that the service they gave was still the best under the circumstance and had obviously made every effort to ensure the customer remained safe whilst in the care
There was nothing else that I needed
There was nothing to complain about
Friendly and helpful staff
Excellent service from start to end.
Business as normal
Great service and professionalism from start to finish
Because I was completely satisfied with the service, particularly from Aaron Thomas
Excellent service as always. Car was booked in at a time/date to suit me. Courteous, friendly greeting and interaction. Car ready ahead of schedule all issues dealt with. The Covid-19 precautions at the dealership are thorough and comprehensive.
Everything went smoothly without problems
It is my preferred garage as the service is always very good. There are local BMW garages closer to where I live but they are very bad hence I do not mind driving further. I like that I am able to wait there while Covid restrictions are in place.
The contact was available and efficient and explained everything thoroughly.
The visit was for a safety recall
Professionalism of staff
Very efficient and friendly
Prompt and polite
Customer service was very helpful with the questions I had and they were no hint of impatience when obvious questions were asked. And at the end my fob battery was provided free and I was given gifts which I think was extremely generous.
Waited for car, very glad i brought a book, nothing else to do.
On the day service was very good and very smooth. When I arranged to book in the car for a service, I asked for detail of the cost for the works. The lady said she would find out, but I did not get called back and had to phone again for the info
From start to finish the service was excellent. Called to remind me of the appointment. Met in the car park and guided through the process with increased Covid measures. All very simple, including provision of courtesy car.
Really happy with it, really quick turn around.
Efficient, courteous, exceeded expectations. Good information provided to the customer at all points. Provided a free check over the vehicle which was reassuring.
i was seen by michael sly he was helpful and answered all my question and concern.
Polite good service
Very helpful. Kept to time schedule.
Reece as always have delivered a superb service
The work I needed was explained. Andrew Fergus treated me really well made sure I was happy coming to the showroom and even offered me a loan car as to not cause me any inconvenience which I didn't expect, wonderful service
All problems resolved and explained
Courtesy cleaning not available.
Problems with sensors was dealt with 100%
I have nothing to be not satisfied for
Friendly and professional service with excellent communication
Excellent execution of the job to be done. Couldn't ask for more. Epitome of professionalism.
Completed service on time
excellent service and helpful staff
Quick check in, COVID compliant and kept me informed of all aspects of the service
I thought my BMW had been booked in at the Bickley branch of Stephen James but, when I arrived for the service, I was told that it hadn't been booked for Bickley after all. However, it was explained that wasn't a problem and my BMW was then serviced.
The service receptionist i spoke with was extremely polite and efficient- I believe her name is Lucy. I also spoke with the mechanic,i believe his name is Richard, very professional, excellent customer relations attitude.
The representative was professional and helpful
Job was completed to the best
Friendly and very helpful kept me updated while car was being serviced
Staff are polite, helpful and I like the video check of my car
Gave me a courtesy vehicle even though current Covid restrictions meant vehicles were not possible, however they insured I could get home.
They were efficient & the work was done in a couple of hours
Efficient and polite.
Lucy was great, made everything super simple - in and out in just a few minutes, just as easy when I came to pick up the car.
There were a few problems with queries about my warranty but Andrew was really helpful and sorted everything out for me.
Prompt & reliable servicing
Service was good but prices were higher than expected
Feel happy that my car has had been completely looked over and any faults corrected
Just an MoT this time but very quick and no issues which was great.
The video following the service was excellent
Overall good experience
Satisfied with the service given!
Because it everything was very simple and easy.
Issue I went there for was resolved while i wait seems nothing was too much trouble for the team
Andrew Fergus was exceptionally helpful , courteous and professional. A credit to BMW and Stephen James.
Very good service and great people
Everything worked like clockwork
You did what you were asked to do.
Richard and Lucy are the best
Easy to book service and MOT, completed on time while i waited
The works were completed to my satisfaction without any hassle which from past experienced at other garages is no always the case.
Comment as above.
See above box
I've dealt with Stephen James for nine years now. The staff are highly highly professional and dedicated, you feel as if you're the only customer at the showroom. Their engineers always carry out work to the very highest standards.
Everything done as stated and as requested.
Video from the service department gives you the comfort that these things have been looked at.
Amazing, personal service.
Mr Fergus very helpful in service department
Despite COVID restrictions and the like Stephen James has always been able to accommodate my needs - my recent visit was for major service + MOT prior to my present Motability contract expiring and in anticipation of arrival of my new BMW.
I visited the dealer for help resolving a software upgrade. Not only was this resolved quickly but it was noted my battery required a long charge. This was done overnight and all at no cost and with a smile.
As above - very efficient and friendly staff
Superb and very professional service. May I take this opportunity to congratulate Lucy Llewellyn. This young lady ALWAYS pays attention to detail, she listens to the client and she is such a delight to work with. A role model and Ambassador for BMW.
The service and parts team completed my issue very quickly and l was able to use my vehicle on the same day
I was struggling with an urgent and imminent MoT deadline. Stephen James Bromley helped enormously by fitting my car in for a test before the deadline.
Very personal, quick and friendly customer service. Lucy from Service Team did all she could and more. Five star customer service with great understanding of customer needs.
Got to the bottom of the issues v quickly
Always quick and efficient in dealing with any queries during the sales process and helping me to sort out problems with BMWFS at the end of my finance agreement
Anand was good at communicating via email and phone and keeping me updated I have purchased 4 BMWs and this rates as good as any previously
Excellent service, completely COVID secure and very personal to us.
Fantastic fast collection
Really easy and straight forward. I was made to feel welcome and was looked after very well.
well looked after -good customer service
Spent a couple of hours building the spec of the car, and ordered the following day. Was a pleasure speaking to Will and he kept us up to date throughout the entire process.
Despite difficult conditions it all went very well.
Great service received and continuous communication with Aaron regarding progress etc
Given the current situation with the Covid 19 Pandemic, I am completely satisfied with the level of service I received. Helen was very kind.
Seamless delivery especially considering Covid restrictions.
I knew what I wanted and was not seeking advice so it was just a case of locating the car I wanted. Ended up spending more than my budget and not my first choice colour but I was happy with the car. Pandemic prevents a top score
Excellent service from my local dealer
My host nick reynolds was extremely helpful and also very polite, he also kept me up to date with everything that was going on with my vehicle and I would highly recommend him to friends and family in there near future. Great customer service!!
He was a very nice helpful polite young man
I was very satisfied with the time and effort I got from Aaron,Mike,and Will.From start to finish it couldn't have gone any smoother.
Crucially at a time of COVID pandemic the dealership felt very safe when purchasing the car and especially so at the time of collecting the car. The sales person (James) was excellent throughout, I had full confidence in everything he said and did.
Very smooth and safe handover process in challenging circumstances.
They allowed me to extensively test drive the 1 series with various engine configurations
Easy, fast and safe pick up service in difficult times.
Social distances all very dage
Still felt like a very personal service despite corona virus restrictions
Nick Reynolds made our experience great.
Excellent service from start to finish
car was due a lot earlier than any other bmw in the uk could offer!
2020 was a very difficult year for many businesses and my decision to purchase a new car came right in the middle of the Covid restrictions, but despite this the team at Stephen James handled everything with professionalism.
James was very attentive and kept in touch throughout the sales process, despite the tricky COVID times. Also arranged collection at the most convenient time which I appreciated
Rahaab, Ken and the rest of the team were very patient in sourcing me the right vehicle. In the end we settled for a factory order and I was kept updated throughout the process. Despite lockdown causing delays!!