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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very quick to diagnose and fix the problem.

Service

As above, I found the whole visit friendly & welcoming

Service

All completed in timeframe promised

Service

This was my first visit and as soon as I reached the forecourt I was made to feel welcome. The whole experience was very stress free and the work carried out was excellent and to a high standard.

Service

A professional service and polite staff.

Service

Exceeded expectations every step of the way from the start, from car park attendant to the technician.

Service

Amazing team and great management! The team have great service skills and know exactly what they were doing. The showroom was also covid safe and very clear. They even sprayed my existing keys with sanitiser!

Service

Lucy was Very Good

Service

friendly and attentive staff covid secure facility very happy that they're open on a saturday morning

Service

As above Michael was very good from dropping off the car, keeping us in touch and dealing with an issue that had arisen.

Service

I felt included

Service

Andrew was very knowledgeable and very polite when dealing with my auto stop start problem. He rang me and kept me informed.

Service

Very friendly staff

Service

Very good in given attention to your needs and explaining things in details.

Service

I'm extremely satisfied with my experience at BMW, Andrew Fergus who was dealing with me was absolutely amazing, from the first point of contact,his overall approach to my situation and answering all my questions throughout was perfect and made me fe

Service

From my initial phone call regarding service to picking up my car it was brilliant.

Service

Car was booked in quickly and bill came to less than I was told.

Service

Expectations managed regarding cost and timeline.

Service

Top work

Service

Excellent service

Service

Pleased with attention and service.

Service

The Team will see my car urgently to repair something that has suddenly gone wrong. I live in a village and have no other means of transport.to go shopping or visit the Doctor, etc.

Service

An issue with billing for my recent big service was brilliantly handled by Michael Sly at Bromley, leaving me very happy. I've always found the staff at Stephen James Bromley to be very courteous and helpful.

Service

Brake service and end of warranty check carried out promptly - car booked in in time to fall within warranty period. Courtesy car provided at short notice

Service

Always top quality service

Service

Fantastic service

Service

Splendid service and above and beyond my expectations

Service

staff were friendly and helpful

Service

Very professional

Service

Excellent service, courtesy car and communications. Price for servicing higher than I would have liked which is why I didnt give the highest score.

Service

Reece was very helpful and prompt. Also send me a very helpful health video explaining the details.

Service

The lady that attended to me was very polite. I kept my car there overnight and picked it up later the next day. There was no pressure to return the loan car.

Service

Reece was very polite and attentive, he explained was was involved in my service and what items were not covered in my service pack

Service

My car is in experience and competent hands

Service

The service team are very friendly & professional. All my requirements were catered for according to expectation.

Service

Booked the service over the phone,took minutes,was informed that the duration of the service will be 90 min.Arrived and was greeted by staff,told what will be done and everything was done in less than 90 min. Staff were very kind and helpful

Service

Good quality workmanship, thorough analysis with good feedback. Smooth operation.

Service

Good communication and efficient

Service

All my concerns were addressed in a kind, respectful, considered way. Reece Kersey was particularly brilliant and I would definitely return

Service

Send me a short video of the car, the technician explained very well. Lucy the service manager answered all the questions, handled it very well.

Service

Nothing to complain about really

Service

Efficient courteous and helpful

Service

Walked through process by BMW breakdown operative.

Service

Efficient & friendly.

Service

Good pricing, fast service.

Service

Excellent service..

Service

Quality Service

Service

The process was really simple

Service

Everything attended to, I was sent a video of the examination.

Service

Very professional service and always a great experience.

Service

Good job

Service

Service completed with full information of condition of components inspected. including video of inspection.

Service

Very helpful lady. Much improved customer service.

Service

excellent client service.

Service

Had no problems with the service. Just very sorry that because of the coved restrictions you were unable to wash my car ,as you always have in the past

Service

Service department top 10

Service

Felt like they were doing the best they could for me during the covid lockdown.

Service

Excellent service.

Service

Great communication and excellent workmanship at all times

Service

Did the job

Service

Splendid experience

Service

Excellent end-to-end service

Service

Customer advisor was polite and welcoming from the start with great knowledge

Service

Strong customer focus

Service

Car was well looked after , the repair was well done

Service

Straight forward and fully updated step by step

Service

I was completely satisfied with the service. I feel Lucy Llwellyn needs a special mention for staying behind one evening to ensure I got my keys back to take my vehicle away after a service was done on the same day.

Service

Courteous and friendly. With sensible advice and recommendations for my vehicle.

Service

All very efficient and in these times i was impressed with covid precautions you have taken.

Service

from booking the appointment...molly was very helpful , followed by the most pleasant expert approach by Lucy Llewellyn for the best and polite way to be guided and informed about the process of MOT and servicing .Great hospitality and care in Covid.

Service

Very good customer service by very professional staff.

Service

Team took the time and resolved my wind noise issue that was a manufacture out of factory issue.

Service

nothing to improve

Service

The staff were efficient and frendly

Service

They know there stuff

Service

Staff communicated in a timely and thorough manner through out.

Service

The service i got from Andrew Fergus was amazing from start to finish. From calling me and explaining what service my car needed and going through it with me to show me what i was paying for.

Service

Always looked after well

Service

Lucy LLewellyn was polite, efficient, kept me informed.

Service

Great facility, very helpful staff and the team were highly efficient.

Service

Service, MOT and 3 year check all completed. The test will come when there is a problem with the vehicle that needs attention but I expect this to be handled equally well.

Service

Everything completed quickly and carefully.

Service

I got great service

Service

Very quick and supportive

Service

Efficient and attentive

Service

Excellent service very COVID safe. All repairs done under warranty quickly and efficiently. Good communication too.

Service

If you accept American Express Credit cards you would get the best score! AmEx card is an elite one as I fly fist/business card and there is - a connection to this benefit using this particular card.

Service

Excellent service

Service

This is our second vehicle in 3 years from Stephen James Bromley, from the service department to sales everyone is ultra professional

Service

Car ready promptly.

Service

Didn't wait long. Waiting area was clean and spaced out. Water was offered by one of the sales guys.

Service

The defective tyre was spotted during the MoT; a new tyre was ordered and fitted same day

Service

The telephone booking was courteous and efficient. The service centre staff were professional, attentive and courteous. This was by far the best experience I have had from a main dealer service centre. The video was a nice touch too. Well done!

Service

because it was a friendly experience given by the BMW team , and in particular by my service team manager - LUCY LLEWELLYN. who was excellent .

Service

The reception was friendly and efficient and my service agent (Lucy) was helpful and personable. The only hiccup was that the car wouldn't start when I was leaving. A new fuel filter issue was resolved after 20 minutes.

Service

Excellent customer service.

Service

Updates were provided throughout and drop off and pick up was done with ease

Service

Great customer service.

Service

They made me feel welcome and answered all my questions.

Service

Great service

Service

First class experience from booking, meeting with the service manager to picking the vehicle up.

Service

Professional, safe & prompt

Service

Quick availability of service appointment. Covid-secure operation.

Service

There was nothing else that I needed

Service

Given the presence of Covid, Stephen James did everything in their power to ensure that the service they gave was still the best under the circumstance and had obviously made every effort to ensure the customer remained safe whilst in the care

Service

There was nothing to complain about

Service

friedly and very helpfull from the start to the end

Service

Friendly and helpful staff

Service

Business as normal

Service

Excellent service from start to end.

Service

Great service and professionalism from start to finish

Service

Thank you

Service

Because I was completely satisfied with the service, particularly from Aaron Thomas

Service

The visit was for a safety recall

Service

Excellent service as always. Car was booked in at a time/date to suit me. Courteous, friendly greeting and interaction. Car ready ahead of schedule all issues dealt with. The Covid-19 precautions at the dealership are thorough and comprehensive.

Service

The contact was available and efficient and explained everything thoroughly.

Service

Everything went smoothly without problems

Service

It is my preferred garage as the service is always very good. There are local BMW garages closer to where I live but they are very bad hence I do not mind driving further. I like that I am able to wait there while Covid restrictions are in place.

Service

Professionalism of staff

Service

Customer service was very helpful with the questions I had and they were no hint of impatience when obvious questions were asked. And at the end my fob battery was provided free and I was given gifts which I think was extremely generous.

Service

Very efficient and friendly

Service

Prompt and polite

Service

Waited for car, very glad i brought a book, nothing else to do.

Service

Due to lockdown all correspondence was phone / email - but my questions were always responded to very quickly and helpfully. Rahaab was excellent throughout the sales process.

Sales

Always got a call back when requested - hand over was nice and easy

Sales

The salesman made everything very simple. He kept on constant contact while my car was being built. Excellent

Sales

The whole process was smooth, and I was informed of the progress in all the stages.

Sales

Was able to adjust to my needs, especially during the pandemic. Extremely supportive.

Sales

With the current pandemic and risk assessment to keep everyone safe I was still given brilliant customer service.

Sales

Always happy with the results and outcome of my vehicle.

Sales

Understood my requirements and quickly located a vehicle for me

Sales

Friendly and extremely helpful.

Sales

The experience was really good friendly informative staff they really went the extra mile especially my salesman Nick Reynolds Bromley BMW

Sales

Knowledgeable & informative.

Sales

Confidence in Aaron Thomas in explaining everything and delivering what I expected.

Sales

Rahaab was very friendly.

Sales

Always quick and efficient in dealing with any queries during the sales process and helping me to sort out problems with BMWFS at the end of my finance agreement

Sales

Anand was good at communicating via email and phone and keeping me updated I have purchased 4 BMWs and this rates as good as any previously

Sales

Nick Reynolds was very helpful and friendly, and went to extra lengths to show us the car over Microsoft Teams and sent us a video to assist with our purchase.

Sales

Covid safe

Sales

The whole process from start to finish was efficient, professional and friendly

Sales

Excellent service, completely COVID secure and very personal to us.

Sales

Fantastic fast collection

Sales

Really easy and straight forward. I was made to feel welcome and was looked after very well.

Sales

well looked after -good customer service

Sales

Spent a couple of hours building the spec of the car, and ordered the following day. Was a pleasure speaking to Will and he kept us up to date throughout the entire process.

Sales

Despite difficult conditions it all went very well.

Sales

Very professional

Sales

Great service received and continuous communication with Aaron regarding progress etc

Sales

I knew what I wanted and was not seeking advice so it was just a case of locating the car I wanted. Ended up spending more than my budget and not my first choice colour but I was happy with the car. Pandemic prevents a top score

Sales

Given the current situation with the Covid 19 Pandemic, I am completely satisfied with the level of service I received. Helen was very kind.

Sales

Seamless delivery especially considering Covid restrictions.

Sales

Excellent service from my local dealer

Sales

Quick service

Sales

My host nick reynolds was extremely helpful and also very polite, he also kept me up to date with everything that was going on with my vehicle and I would highly recommend him to friends and family in there near future. Great customer service!!

Sales

He was a very nice helpful polite young man

Sales

I was very satisfied with the time and effort I got from Aaron,Mike,and Will.From start to finish it couldn't have gone any smoother.

Sales

Crucially at a time of COVID pandemic the dealership felt very safe when purchasing the car and especially so at the time of collecting the car. The sales person (James) was excellent throughout, I had full confidence in everything he said and did.

Sales

Very smooth and safe handover process in challenging circumstances.