No news found with your current search criteria.
250 characters not enough. Suffice to say my car was given back to me filthy again. I thought I was on the VIP scheme? yet garage cant be bothered to clean it? Previously had Merc and Volvo, and neither would hand a customer a dirty car back.
Sorted out the issues I raised, gave me a courtesy car and didn't cancel, brilliant guys!
Bit of confusion when I first checked the car in (I had booked a timed service which should have taken 90 minutes but the dealer wasn't aware of it). Car returned clean and tidy.
the car was recalled by BMW UK and yet the dealership had it booked in for a "service" and not the recall. They did not seem to know exactly what it had been recalled for despite the number being on the booking for the battery cable issue
I have had a very good experience with the last two seven series and my current model seven, the service I have always received has been excellent.
We had to explain the problem three times. Although the air con/ventilation fault had been examined by a technician, the first reception engineer made no notes on the file. When we checked the car in we had to repeat everything twice...
The service is prompt and staff are courteous and knowledgeable
Service was carried out successfully
See above and continued. We still have to come in again to have some body work done to repair a small dent/scratch to our vehicle (x1) which we believe occurred while at your service/sales centre.
They did the service but were unable to sort out the fault with the car locking mechanism and I need to rebook the car.
My problem was fixed quickly and dealt with in a transparent correct manner.
Good customer experience always
Very good service and always been very helpful.
.staff are excellent ,friendly and efficient.
happy with my 4 series
WORK CARRIED OUT EFFICIENTLY , AND ON TIME
They are a franchise and couldn't help. No their fault but didn't help me find a solution.
As previous comments customer service excellent
I would rather have received a phone call advising me my vehicle was ready to collect rather than me calling.
Service was very good no complaints.
Not sure if the issues are fixed
Just had a new tyre fitted
Not very helpful at all
Overall I was happy with the service but I had booked in for wait while it was serviced but the service desk did not know any thing about the booking so I was stick at the service for over 4 hours
Excellent, responsive and friendly service.
The problem with the car was fully resolved to my satisfaction and I was kept well informed
Pleasant, courteous assistant.
Did exactly what I expected/wanted.
Quick and have managed to meet my needs in terms of when to book in.
Everything has been up to the highest standards
Receive excellent and professional service
Easy to book. Work was completed satisfactorily, on time and according to the estimate I had been given. The staff are very friendly and helpful too.
Very efficient and friendly
No complaint from any of the staff
I was surprised that the complimentary clean/hoover did not include the boot. Minor but usually done in other garages
Job was completed whilst I waited.
Things should have been done before I purchased the car, faulty roof, missing wheel lock, missing wind deflector, dropped door on delivery of vehicle, car returned for faulty control units, I'm a returning customer and did not expect this on a used v
I come with a problem on bord and they did not fix it i have lost a day of work Waiting for it and in the end they change my tyres just To Take my money as my tyres where new
They damaged our less than one year old 140i whilst repairing it.
The service received was friendly and efficient
Could not replace my tyre
Fault clearly identified, quickly fixed and communication was good during the hours the car was in the garage. Also had a lift to the station so I could get on with my day as normal.
Very efficient and professional
Very good well done
Had to wait too long for the booking
Staff were very knowledgeable and professional The technician Richard Broughton delt with all of my queries excellently
I took my car in for a service and MOT. I was told the car did not need a service and the service notification on the dashboard would be reset after the MOT but it does not appear to have been done so i do not know when the next service is due
Car not very well cleaned
Poor customer services Pricing issues
Efficient service and staff. Not price competitive on replacement tyres after tear discovered
We believe the door was scratched while the car was serviced. Despite multiple follow ups and photos provided there is no response from the showroom.
Everything taken care of quickly and courteously
After the service, I am now experiencing a flat spot on the throttle that was not happening prior to the service.
On a saturday it wasn't explained when I booked that nothing other than a basic service was obtainable when I needed to have a potential fault looked at.
quality of service
See 1 above.
Clean car returned and prompt service visit.
From the moment I arrived, I saw the professionalism and also the way I was taken step by step thorough the process. The options I was given.
Attentive staff. Nice surroundings all add to a conducive atmosphere.
Felt I was being pressurised into buying services I didn't want
The whole process was very straight forward. I was given a cost to replace my old X3 so I knew exactly what the process was going to cost (including the part exchange). Nick was really helpful and kept me informed at each stage, giving regul updates
The amazing man that assisted me was very helpful, patient and understanding. He gave me time to think over things and did not at any time force his opinion on me. He is such a pleasant person to deal with.
thanks to Nick Reynolds
Very clear explanation and a very good car.
excellent service, will always buy my car through Nick Reynolds
Been informed every step of the way towards delivery.
The process of choosing, road testing and buying the G20 went very smoothly with no problems and car was delivered to specification.
Nick was really helpful and kept me well informed of progress. He took time to understand what we were looking for.
Chris Rose Alana King and the Business manager all made our experience feel personalised and special.
Dean Stapleton who took our order was very helpful and had a professional relaxed manner and was easy to deal with. He had been promoted and moved to a different branch before delivery but he and Taj Dhoofer who handled the delivery kept us informed.
Fabulous salesman was extremely helpful and delivered for me in less than 2 weeks from beginning to end.