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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Covid secure, plus very helpful service team

Service

Prices high

Service

Friendly, effecient and able to wait while it was being done compliments on my car at its rarity and great condition.

Service

Kept in contact and advised if d yea works required

Service

The professionalism and courtesy shown to me was first class.

Service

From start to finish they made my visit an enjoyable experience.

Service

Easy to deal with. Delivered on promises.

Service

No issues with the services provided at all.

Service

excellent service

Service

quick, easy and good communication

Service

Prompt and efficient

Service

The service engineer, Andrew Fergus, was fantastic, went in on a saturday morning expecting an appointment a few weeks away, I was told they could do it that morning as there was a cancellation. Everything was smooth, painless.

Service

Always been very happy with the Stephen James at Bromley

Service

Very professional and safe, organised, friendly environment.

Service

One is kept informed of progress, from the initial video showing the vehicle and where any issues might be, to being called to give costs of any additional parts and labour required, to being told that the car is ready and collecting it.

Service

Communication, efficiency and a hassle free experience.

Service

Very efficient all done on time and great communication throughout

Service

Very happy with the service and the work carried out on my car! Kindly let me use a loan car while work was carried out

Service

Happy with the service

Service

Again the service department went above and beyond. I am currently in the USA and unable to travel due back to the UK due to travel restrictions. The team even worked around the time zones to keep me updated.

Service

Efficient and friendly

Service

Very helpful the car was just due for brake fluid service, I asked them to also check on oil, water levels & tyre pressure, as I'm useless at all that, it was at a cost but they were happy to do this too

Service

All ways letting me know of any Other issues that come up if any

Service

Good communication

Service

Kept informed throughout the process. The parts needed came in good time and the fix was quick and to a high standard.

Service

Polite greeting Service details were well explained Felt well looked after

Service

All matters were dealt with professionally .

Service

Good service

Service

Easy booking in process, nice video of the inspection and follow up call

Service

Car main issues fixed, brilliant friendly service.

Service

All staff were very helpful and as mentioned felt very safe

Service

Great customer service.

Service

All very easy

Service

Covid measures taken seriously and clearly managed well.

Service

Although the vehicle, on this occasion, only underwent a straight forward MOT test, the service items needing attention and after service were dealt with well. Most helpful with a non-service problem I couldn't resolve myself - most grateful.

Service

The Bromley branch is amazing! Post covid you have made it feel safe and have a clear structure to the process in the way you can control customers efficiently. Matt has given us A* service and Reece was amazing with both our cars being serviced as w

Service

The service is carried out efficiently and in a timely manner.

Service

All handled well - covid precautions seemed good - car was in for recall to enhance silencer noise reductions. Video sent to explain what had been done was useful and well presented.

Service

A great service as always, with no hassles

Service

The whole process went smoothly.

Service

5/5 cannot be faulted

Service

Taj was professional and knowledgable about the car and the purchase process

Service

Did what you said you would do and listened to my additional request.

Service

Efficient service carried on time and useful video provided

Service

All went well no issues. Would have been very satisfied if they gave me a courtesy car

Service

Always friendly and efficient.

Service

The sales person Helen and her manager gave an excellent service and when a car wasn't immediately available looked to source from another BMW dealer

Sales

Communications were made a bit more difficult by the Dealer lockdowns imposed as a result of COVID-19 by the UK government.

Sales

Made you feel comfortable throughout the whole buying process

Sales

Professional and firendly as always

Sales

They are always helpful, communicative and professional

Sales

All staff at widmore road Bromley We're polite and would Gladly recommend friends and family To the centre.

Sales

Good customer service.

Sales

Helpful, polite sales person, who was not pushy, but provided all the help and advice needed. This was particularly important to me as I was changing from manual to automatic for the first time and required additional information.

Sales

Taj was incredibly helpful and I would recommend him to anyone

Sales

I never thought that I would be able to purchase a brand new car but Nick Reynolds at BMW very carefully explained to me what options were available, and from that point it was very easy. I initially intended to buy a used car and got a new one.

Sales

It was very clear what precautions had been put in place due to the pandemic and I felt that safety of customers was important.

Sales

Everything happened as I expected

Sales

No negatives

Sales

Stephen James, the salesman was Taj Doofer, kept me informed throughout the whole process. Taj seemed to be really interested in maling sure that we got the car that was just right for us.

Sales

Rahaab was brilliant

Sales

Knowledgeable salesman who fully explained the car and the T&Cs of the finance. Kept us informed of progress with the order.