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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very professional

Service

On the day service was very good and very smooth. When I arranged to book in the car for a service, I asked for detail of the cost for the works. The lady said she would find out, but I did not get called back and had to phone again for the info

Service

Really happy with it, really quick turn around.

Service

satisfied

Service

i was seen by michael sly he was helpful and answered all my question and concern.

Service

Very helpful. Kept to time schedule.

Service

Polite good service

Service

Reece as always have delivered a superb service

Service

Excellent execution of the job to be done. Couldn't ask for more. Epitome of professionalism.

Service

I have nothing to be not satisfied for

Service

Problems with sensors was dealt with 100%

Service

Professionalism

Service

See above

Service

As above

Service

Completed service on time

Service

excellent service and helpful staff

Service

As zbove

Service

Quick check in, COVID compliant and kept me informed of all aspects of the service

Service

I thought my BMW had been booked in at the Bickley branch of Stephen James but, when I arrived for the service, I was told that it hadn't been booked for Bickley after all. However, it was explained that wasn't a problem and my BMW was then serviced.

Service

The service receptionist i spoke with was extremely polite and efficient- I believe her name is Lucy. I also spoke with the mechanic,i believe his name is Richard, very professional, excellent customer relations attitude.

Service

Job was completed to the best

Service

Friendly and very helpful kept me updated while car was being serviced

Service

The representative was professional and helpful

Service

Staff are polite, helpful and I like the video check of my car

Service

Good communication

Service

Gave me a courtesy vehicle even though current Covid restrictions meant vehicles were not possible, however they insured I could get home.

Service

There were a few problems with queries about my warranty but Andrew was really helpful and sorted everything out for me.

Service

Efficient and polite.

Service

They were efficient & the work was done in a couple of hours

Service

Lucy was great, made everything super simple - in and out in just a few minutes, just as easy when I came to pick up the car.

Service

Service was good but prices were higher than expected

Service

Prompt & reliable servicing

Service

Feel happy that my car has had been completely looked over and any faults corrected

Service

Just an MoT this time but very quick and no issues which was great.

Service

The video following the service was excellent

Service

Excellent people

Service

Satisfied with the service given!

Service

Overall good experience

Service

Because it everything was very simple and easy.

Service

Issue I went there for was resolved while i wait seems nothing was too much trouble for the team

Service

Andrew Fergus was exceptionally helpful , courteous and professional. A credit to BMW and Stephen James.

Service

Everything worked like clockwork

Service

Very good service and great people

Service

Comment as above.

Service

Good

Service

Easy to book service and MOT, completed on time while i waited

Service

You did what you were asked to do.

Service

Richard and Lucy are the best

Service

The works were completed to my satisfaction without any hassle which from past experienced at other garages is no always the case.

Service

See above box

Service

I've dealt with Stephen James for nine years now. The staff are highly highly professional and dedicated, you feel as if you're the only customer at the showroom. Their engineers always carry out work to the very highest standards.

Service

Everything done as stated and as requested.

Service

Amazing, personal service.

Service

As above - very efficient and friendly staff

Service

Video from the service department gives you the comfort that these things have been looked at.

Service

Mr Fergus very helpful in service department

Service

I visited the dealer for help resolving a software upgrade. Not only was this resolved quickly but it was noted my battery required a long charge. This was done overnight and all at no cost and with a smile.

Service

Despite COVID restrictions and the like Stephen James has always been able to accommodate my needs - my recent visit was for major service + MOT prior to my present Motability contract expiring and in anticipation of arrival of my new BMW.

Service

Superb and very professional service. May I take this opportunity to congratulate Lucy Llewellyn. This young lady ALWAYS pays attention to detail, she listens to the client and she is such a delight to work with. A role model and Ambassador for BMW.

Service

The service and parts team completed my issue very quickly and l was able to use my vehicle on the same day

Service

I was struggling with an urgent and imminent MoT deadline. Stephen James Bromley helped enormously by fitting my car in for a test before the deadline.

Service

Very personal, quick and friendly customer service. Lucy from Service Team did all she could and more. Five star customer service with great understanding of customer needs.

Service

Got to the bottom of the issues v quickly

Service

Something wrong with my TP light after replaced two rear tyres but Reece K. managed to sold the problem. Very professional and honest person.

Service

Regular updates/check in's and I particularly like the video walk through of the underbody of the car running through the condition / key maintenance items

Service

It was pleasantly easy to park when I arrived. I was impressed with the Covid-19 controls in place. Work was completed in time to allow me to collect car after travelling back to dealer by train.

Service

Service and MOT done well and a fairly reasonable price.

Service

Great job by Lucy and the team!

Service

Liking the technology and honesty

Service

Good.

Service

Service carried out promptly and video sent detailing work carried out

Service

Covid secure, machine to take my temperature at the door coupled with hand gel. Received a video showing the underneath of my vehicle with a spoken description, this is brilliant.

Service

Very satisfied, all staff were extremely helpful, especially Andrew in service.

Service

The service officer was really pleasant, polite, welcoming and very efficient. She gets 10/10!

Service

Very very satisfied! Booking experience via the MyBMW app was seamless. Covid norms strictly followed when dropping off the car. The super slick touch was the personalised video made by the technician and emailed to me - a simple thing but very nice!

Service

Because you done what i asked you to do

Service

Top quality

Service

Very satisfied, clear explanation of the service

Service

The service was helpful and courteous and the Sales Executive we dealt with, Aaron Thomas, went above and beyond to help us.

Service

Was thinking about the imminent winter and received the offer of a winter check-up form SJ. Good value and reassuring video received.

Service

They always explain everything they have done together with a complimentary car check

Service

From first contact through drop off to picking the car up, everyone was extremely helpful and professional and everything done to the highest standard. Andrew Fergus deserves a special mention: he is a real credit to you.

Service

Extremely quick. Loved the fact you sent a video to us to talk about our car with commentary. It gave me a idea of what was happening and what I had to do in the future

Service

video to show thorough examination

Service

Prompt Service. Helpful staff.

Service

The service was done very quickly and Andrew Fergus was very easy to work with and helpful.

Service

They did exactly what they said needed to be done - on time and at a fair price..

Service

Great customer service

Service

staff polite, and nothing was to much trouble.

Service

Despite Corona the service side was fully open and staff careful in using PPE.

Service

The desk staff was very helpful and efficient, and the work on the car was great.

Service

Excellent professional staff, very courteous and thorough work.

Service

Pock up and drop of good and the job done

Service

Quick and efficient - no hassle service

Service

No problem at all 10 out of 10

Service

The faults on my car was diagnosed and died very quickly as another garage could not find the fault

Service

Great customer service from the service team both ladies at Stephen James were extremely polite and professional and kept me informed they clearly know their job inside and out excellent service!

Service

They allowed me to extensively test drive the 1 series with various engine configurations

Sales

Easy, fast and safe pick up service in difficult times.

Sales

Social distances all very dage

Sales

Still felt like a very personal service despite corona virus restrictions

Sales

Nick Reynolds made our experience great.

Sales

Excellent service from start to finish

Sales

car was due a lot earlier than any other bmw in the uk could offer!

Sales

2020 was a very difficult year for many businesses and my decision to purchase a new car came right in the middle of the Covid restrictions, but despite this the team at Stephen James handled everything with professionalism.

Sales

James was very attentive and kept in touch throughout the sales process, despite the tricky COVID times. Also arranged collection at the most convenient time which I appreciated

Sales

Rahaab, Ken and the rest of the team were very patient in sourcing me the right vehicle. In the end we settled for a factory order and I was kept updated throughout the process. Despite lockdown causing delays!!

Sales

I was initially quite nervous about purchasing a new car, especially during the current Covid situation. However, Helen put my mind at ease and explained everything to me. I was so happy to finally meet her and see my lovely new car!

Sales

The agent who dealt with all the details of my purchase was excellent Will Dorf the agents name was above and beyond all I expected of a salesman.

Sales

BMW has an astounding reputation and it lived up to its image during my contact with the chosen dealer.

Sales

Informative from start to finish

Sales

All documents were prepared prior to our arrival to streamline the process. Explanations were clear. Sales and tech team willing to answer questions.

Sales

Very happy would definitely recommend to a friend

Sales

The overall service was excellent. The communication was great and I received regular updates on the progress of the vehicle. When attending the Centre, all staff were very attentive

Sales

I was provided with all the information needed and there was always some one available to answer any questions.

Sales

From start to finish in the process the Sales Executive, Aaron Thomas provided a first class service, with nothing too much trouble. I was kept fully informed at all points and the collection process was very smooth.

Sales

Helen was very professional yet personable throughout and I felt like she did all she could to offer me the best solutions.

Sales

Aaron was amazing and kept in touch at all time

Sales

Amazed at the delivery speed from start to finish and Nick Reynolds from Stephen James Bromley was just fantastic and why I will most likely choose BMW again in four years time.

Sales

Wished for hassle free, efficient and most importantly quick turnaround - all my wishes were granted.

Sales

All three of the staff I dealt with - the sales person, sales manager and finance advisor were extremely knowledgeable and did all they could to understand my needs and structure a deal that sold the car to me.