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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

A professional if expensive service though they haven't yet learned how to make the customer feel valued or that he/she is their primary concern rather than the money in their wallet.

Service

Keep the customer informed whilst car is being serviced and offer advice on products and services. Courteous and polite.

Service

Database inaccuracy allocating the correct registration to the correct vehicle. Congested parking on site a major put off. BMW workshop technicians in overalls using customers coffee machine Service booking website needs a revamp so it works properly

Service

convenient and slick and my wife loves the fact someone takes the car off her so she doesn't need to park in busy car park. Makes a big difference.

Service

SEE ABOVE I will never use BMW again, nor will my husband, every time the car goes there it is always stress full and expensive. We have been with BMW for 30 years and it has got worse - our cars are up for renewal but we will not be going back

Service

A 90 minute service took 2.5 hours. Not what I expected obviously

Service

The experience would have been terrible if not for Taj. He went out of his way to make sure I was looked after by the service team who had initially been difficult. The service is at this level only because of Taj.

Service

Lucy Llewellyn's service was fantastic. Lucy arranged a courtesy car and kept me appraised of developments with the recall. In addition Lucy booked in some further paid work I requested to have conducted too.

Service

Disappointed I was not made aware of the overall final bill before proceeding with the work.

Service

Great service. Good communication

Service

Like I said above. Brand new car and not the way I wanted to be treated.

Service

Good facilities & spacious waiting area, nice coffee machine. Just as well, having been told the wait would be less than an hour (I was first job apparently, as the work was minor) I ended up waiting almost 2hrs - no one kept me informed-had to ask

Service

They appear to had a good go at fixing the issues, judging by the length of time it took. Not everything is fixed, and there was poor communication of progress during the service period (two weeks) and poor response to my attempts to contact them.

Service

As per my comments above, the issue is still ongoing with no sign that anyone can assist.

Service

No call to say the car was ready

Service

Car was sorted. I didn't receive a call to say my car was ready, and my car wasn't cleaned as promised. The problem with my car was rectified efficiently

Service

Managed to accommodate me at relative short notice. A quick turnaround too as I was waiting on site (with good coffee!). Only (slight) negative was/is the lack of courtesy cars at pretty much all main dealers unless you book 3 months in advance.

Service

Was made to wait a long time when leaving as they had blocked my car in with brand new cars

Service

All items were completed, even rubber surround on driver's door

Service

Because when I booked the service they could not quote me a price over the phone because they said that they wanted to quote the price I would pay so they rang me back quoting £375.00 all in when I had the service done it went up to £450

Service

I was completely satisfied with everything that was said and done

Service

Reasons as stated already. The whole experience is not easy and is frustrating. When you add expensive and unresponsive to the list!! Not good!

Service

I phoned SJ Bromley to book my car in. I asked for a courtesy car and was told they don't do these anymore only loan cars at £25 per day but I was told I could wait for the car. On the day I was told it may take 2 days so now I was left stranded.

Service

Attention to detail - did great job - great dusty service

Service

Staff were helpful. Communicative and generally on the ball. My car was serviced promptly and attention to detail was great.

Service

First class attentive service.

Service

Good service but the hourly labour rates are a bit high.

Service

Was delt with very quickly

Service

I asked for the "locking setting" on my car to be changed but found upon collection that it hadn't been changed despite being told it had.

Service

Rude, unhelpful, unprofessional people who lie & who charge you for things they shouldn't - oil can't grow over night says bmw. We are charging you over £100 to drain. Same problem 2 months later. Oh it is a sensor problem. Can I have mymoney back?No

Service

courtesy car would have been appreciated and a shame BMW didn't suggest MOT was conducted at the same time my car was having the 3 year warranty check , slightly frustrating

Service

Properly done, as it should be.

Service

Good service

Service

The staff were rude and unhelpful and frankly made me feel unwelcome They were arrogrant and dismissive We have had many new BMWs and will always buy BMW but we do not feel at all happy about using Stephen James again

Service

See previous comments - I have had BMW's for years whilst living in Scotland and upon moving to London, the service is far below expectations. Not good enough and has put me off having another BMW product.

Service

Really happy with the service and Stephen James, but as per above the only nagging feeling I was left with was about the cost to replace the parking light. I imagine that this is a standard BMW cost and not the choice of the Bromley branch.

Service

reliable and trustworthy - accommodating

Service

Despite the fault being one where my vehicle (under warranty) was arguably unfit to drive, the dealer refused even to book the vehicle in for almost 3 weeks, They kept the vehicle for a week and returned it with neither fault rectified.

Service

The whole exercise was hassle-free and I like the video report.

Service

The vehicle health check states that my car has Bridgestone tyres. It does in fact have Goodyear tyres so I wonder why they bother listing the 'Manufacturer' if they don't check what is on the car.

Service

Promot & efficient service.

Service

After fault light diagnosed and repair effected, it failed again within 2 minutes of leaving the garage, which required the vehicle to be with the garage for 5 days

Service

Not very great, I was given appointment after few weeks. Dealing agent tried to charge more compared to online service price and then reduced amount when I showed him that online BMW servicing charge was less.

Service

I booked fast track for specific time on their website but on arrival i was told it was normal appointment so just for break fluid servicing it took 3 hrs

Service

Good: Welcomed & booked in immediately, car ready at time specified, waiting area comfortable. Good info on reports.To improve: Car wash a bit smeary, interior surfaces covered in dust but vacuuming of floors was fine. Seat & mirror settings moved.

Service

New front brake pads supplied and fitted in less than 2 hours on a Saturday morning.

Service

The young lady named Lucy who booked in my car at the showroom/garage was very professional and helpful. I understand that this is another young lady also with the name Lucy.

Service

Please see comments above

Service

As mentioned above. Had to buy a new wheel lock.

Service

continued bad service

Service

Poor availability of service slots mean long waits. No courtesy vehicles available is poor for a premium brand.

Service

having booked a fast track service for a 2 hour window the car took 3.25 hours until it was ready for collection. upon receiving keys back and checking service history log in car I found inaccurate information which the center staff could not correct

Service

Staff very good

Service

I forgot my MOT was due, Charlie Taylor arranged a last minute booking for me and she managed to get me a fast lane appointment too.

Service

The work was completed quickly and professionally.

Service

All went smoothly, but I wasn't expecting such a long wait

Service

The cost of the service was higher than I would have liked.

Service

Job done properly

Service

As usual the sales service is good but not great re service. The car was badly parked, the service person made no effort to move the car to ease my departure. Fortunately there was a lovely Mauritian member of staff who opened the doors.

Service

Received courteously. Made me feel,they wanted to please me me. Very good soft skill May it long continue

Service

Web site booking a little glitchy.

Service

A brilliant video detailing the checks carried out and a nice clean car!

Service

It was a little while to wait for it to get shipped over but was well worth the wait when I got it just love the car in and out

Sales

The sales advisor Alana King at Stephen James Bromley could have done better. See below for more details.

Sales

I have bought multiple cars from this dealer and the service is excellent as a valued returning customer

Sales

The goods delivered was exactly what I was expecting

Sales

The salesman made everything very simple and explained everything thoroughly. He treated me with respect at all times.

Sales

I had issues with incorrect registration number that I discovered later. My navigation was not working and I had to wait for 4 days for it to be activated. I also wish someone could tell me the specific of the model I bought - like what is in