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A very interpersonal experience, never forgotten about for more than 10 minutes if it was a the offer of a refreshment or where in the process we were with our cause of visit, approximate times of completion and answers about the cars sofware.
Lucy was amazing. kept checking in and worked hard to resolve the Renata car issue
Work done competently
Second to none, Lucy was great with handling everything for me and I was over the moon that the issue had be solved quickly and efficiently.
Lucy was very helpful. Thanking her
Efficient, polite, prompt, helpful.
I was shown the video on what the issues were and given the price before hand so I could make my own mind up as to whether to go ahead with the job
Did everything they said they would do, with the right timings.
Because they are first class
Quick and easy service.
All sorted and good advise from operator.
The young Lady I dealt with was absolutely brilliant her surname was Llewelyn service manager at Stephen James in Bromley so very helpful
Once again the staff at Stephen James Bromley has been great
Customer service and care was impeccable
Everything done with great communication between each other! No faults at all
Everything was perfect
Stephen James Bromley have improved.
Very good overall service
Time and date what I asked all ways I get
Got the results I looked foward to
I bought my car from Stephen James Bromley (nearly 13 years ago - see what I mean about holding onto my cars for longer than most). In those 13 years, every time I've dealt with SJ the customer service has been excellent.
Just impressed with the staff spoke to
Friendly and efficient
Good knowledgeable staff who always make you feel welcome
The overall service received from staff was perfect. The staff at BMW Bromley definitely went above and beyond...
Fix the issue within 4 hours
Cars are great
Visit easily arranged, more courteous greeting on arrival, covid procedures well organised and set up, offered coffee by one of the sales staff, service dealt with efficiently and within the time frame previously provided
Was very hospitable. The work was done efficiently and quickly
Lucy very helpful
Hassle free experience
Very professional and friendly service provided
Helpful and professional- from help with parking through sending video od the checks done on my car to the speed of foxing the issues
All issues resolved.
Efficient and solved the problem
The service has always been good
It was efficient
Video of service engineer checking the vehicle gave me confidence
The experience and service was very exemplary. Full explanation of work being carried out.
The experience exceeded my expectations. everyone was very helpful. from checking in to leaving. Very professional
The overall experience was great.
I've been using Stephen James Bromley for years and it's always spot on.
Excellent service that I can't fault.
There was no issue whatsoever, everything ran smoothly.
Everything discussed was resolved promptly and on time
Friendly and efficient service, so no complaints.
Andrew was very helpful throughout and gave updates of progress.
Great customer service and Andrew was very helpful in offering finance help on replacing my tyres, at such short notice.
QUICK TURNAROUND WITH THE RECALL
The scene of MOT test shows video to customer clearly with explanations in text message. It indicates customer how important the key parts are in daily care.
Quick service. Went smoothly
Andrew was extremely helpful and even took additional time to assist my mum who was experiencing an issue with her car when she came to pick me up.
Very professional staff and personalised customer service. I don't live close by to BMW Bromley but I will be going there for any issues I have with my car.
Excellent service from Stephen James Bromley, just as usual. Very courteous and professional staff.
Staff we're friendly and helped me with my issue
Excellent customer service
Did everything expected
Prompt and polite service provided
I don't have any reason to fault
Staff were very courteous. The car was booked in and returned on time. A comprehensive report was provided on my car and a video to show what the issues were.
All needs met and held very high standards, lovely cars on show too!!
Good communication, polite and professional service
Repairs and service carried out
Lucy at bmw stephen james bromley was fantastic and resolved everything in a matter of days , so helpful and kind
Reece was excellent
Team fantastic as usual, arranged a prompt new appointment with courtesy car when we had missed our original date. Work Carried out swiftly and Andy continuing to be a great port of call with the servicing side of things.
Everything was perfect
Organised and quick service experience. Good and reasonable prices, too.
No problems with my service on the day and they even helped me discuss a new car.
The service experience was excellent but there is always room for improvement hence the score
Despite the problem with my car being unusual and very expensive to rectify your staff made it more bearable ! They were incredibly helpful.
Even though our car was damaged the dealer did everything to put it right
Always great customer service at Stephen James Bromley. Staff are very polite and helpful
They did the job
Excellent service at a very very good price.
Workmanship fine. Team friendly and professional. Hassle-free. Cost was excessive though.
Very efficient and friendly
Very friendly atmosphere at Bromley centre.
Friendly efficient service. I liked the video summary and the itemized bill.
On the morning of attending BMW Bromley on 13th May 2021, the vehicle was effortlessly booked in. I commented to my wife how efficient everything was and the service manager, Andrew Fergus was very professional in his approach.
Staff were helpful and friendly on arrival and quickly saw me to the servicing desk to drop my car off
Quick and liked the video
The Pre- agreed price was honoured and you provided a quality customer experience
They said that the car would take between 60 to 90 minutes for the service to be completed and they were spot on.
Staff very helpful, no waiting, keeping customer well I formed
All needs were met
Dealt with my problem very quickly and efficiently
Analysis, and repair done quickly
Fast. friendly and very professional
Very good service and friendly staff. Kept well informed of what was happening.
They did just what i asked them to do, in good time too
Everything was very clear in detail what would be done and approximately how long the service would be
Team are very polite and efficient
Staff were efficient & friendly.
Easy to book in and completed work while I waited
Very happy with how I was made to feel
Friendly and efficient
They found oil leak which was occasional burning smell and resolved alongside its mot
I really found improvement in customer satisfaction.
Great service and communication
Andrew Fergus was very professional, communicated well and resolved a potential issue by offering a loan car.
Overall procedure was very simple
The radar cruise control warning message has been elliminated confirming all is working well.
The level of customer care from beginning to end was outstanding. Ryan, Matthew and the team went out of their way to ensure everything was taken care of. Great service throughout, wouldn't use anyone else.
Friendly and professional staff.
My car is relatively of a higher age and needed a lot of work but I was given opportunity to decide on what on the list of jobs needed to be completed immediately, and which ones could be done at a later date. Lucy did a brilliant job overall.
Very quick to diagnose and fix the problem.
Very efficient and helpful.
I was dealt by Rahaab @ Bromley branch and was very impressed by his ability to help me narrow down the process of deciding the type of model and the various other aspects in relation to making the right choice from purchase through to delivery.
It ran very smoothly with COVID restrictions all in place.
Great service from Nick Reynolds. He helped me to spec the exact car I wanted, shared loads of insights and pulled out all of the stops to get it handed over really quickly. Nick gave some great advice on exiting my previous PCP agreement.
Great communication, happy to use whatsapp to negotiate, good knowledge, very helpful. Would highly recommend.
Excellent. Aaron Thomas was informed, approachable and while clearly having a product to sell by a specific date, never felt pushy to close a deal. Car delivered roughly within original timescales, so great result given global supply circumstances.
Salesman very helpful, explained everything comprehensively
friendly and knowledgeable staff
My first visit to the centre was on collection as we were out of lockdown. Buying a car during this time is quite nerve wracking but I constantly felt comfortable & was informed about everything.
Helen was knowledgeable and approachable.
Dealing with BWM is straightforward. When the team say a date they deliver to or before that date. Reliable and professional service. Thank you.
Service was supreme. Very happy with the experience
Good customer services and excellent sales service
Great service from Helen Gregory at Stephen James; car was in the showroom to avoid getting wet on day of collection! Great follow up after noting that windows were smeared - fantastic customer service!
See above! Plenty of communication, plenty of opportunities to ask and have questions answered, a smooth journey from decision to collection.
At every point I had support.
It was very easy and simple to do business
I went to a BMW with the intention of buying a used car. Helen convinced me to buy a new one. Thank you very much Helen for that. I am very happy with the choice of a new car.
We were kept up to date through the process, communication was great and very professional as well as friendly.
Aaron Thomas was an excellent point of contact and give us exceptional service.
Aaron explained everything in detail about the car
Everything was well explained and clear
The process was amazingly quick; it took only 5 days from purchase to delivery.
Going through buying a car through the pandemic was made easy through BMW bromley. Especially with Nic's help.
Very straightforward despite Covid restrictions
Nick Reynolds sent me a video of the car and ensured that I did not leave without my music being connected which ensured me being relaxed on my 1st journey.
I was very happy with the whole experience and the level of customer service was one best I've received