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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very efficient and friendly

Service

Receive excellent and professional service

Service

Easy to book. Work was completed satisfactorily, on time and according to the estimate I had been given. The staff are very friendly and helpful too.

Service

Job was completed whilst I waited.

Service

I was surprised that the complimentary clean/hoover did not include the boot. Minor but usually done in other garages

Service

Things should have been done before I purchased the car, faulty roof, missing wheel lock, missing wind deflector, dropped door on delivery of vehicle, car returned for faulty control units, I'm a returning customer and did not expect this on a used v

Service

Welcoming team

Service

I come with a problem on bord and they did not fix it i have lost a day of work Waiting for it and in the end they change my tyres just To Take my money as my tyres where new

Service

They damaged our less than one year old 140i whilst repairing it.

Service

Could not replace my tyre

Service

The service received was friendly and efficient

Service

Fault clearly identified, quickly fixed and communication was good during the hours the car was in the garage. Also had a lift to the station so I could get on with my day as normal.

Service

Very efficient and professional

Service

Very good well done

Service

Had to wait too long for the booking

Service

Staff were very knowledgeable and professional The technician Richard Broughton delt with all of my queries excellently

Service

I took my car in for a service and MOT. I was told the car did not need a service and the service notification on the dashboard would be reset after the MOT but it does not appear to have been done so i do not know when the next service is due

Service

Poor customer services Pricing issues

Service

Car not very well cleaned

Service

Efficient service and staff. Not price competitive on replacement tyres after tear discovered

Service

We believe the door was scratched while the car was serviced. Despite multiple follow ups and photos provided there is no response from the showroom.

Service

Everything taken care of quickly and courteously

Service

After the service, I am now experiencing a flat spot on the throttle that was not happening prior to the service.

Service

On a saturday it wasn't explained when I booked that nothing other than a basic service was obtainable when I needed to have a potential fault looked at.

Service

See 1 above.

Service

Clean car returned and prompt service visit.

Service

As above.

Service

In the beginning i was not told about an earlier body work on the car, I was told that I have run flat tyres which is false. My rear wiper makes noise but I took it out of euphoria. My car was not washed after full servicing.

Service

As above. It would also be helpful to get an understanding on what is included on each inspection

Service

I booked engine oil service and brake fluid service online as per service indicator. But done additional microfilter service till the payment point. Initially asked for ridiculous price agreed to accept online price later on.

Service

attentive staff

Service

Only blip in the process was the minor difference between the running in service price quoted on the website when booking and what the price was said to be when I arrived at the BMW centre (slightly more). It actually ended up cheaper though!

Service

Efficient and professional service

Service

Prompt efficient and warranty literally days out of warranty when fault noticed but BMW were kind enough to pay for parts and labour to repair the fault. I was kept up to date with everything.

Service

You did the work I needed nicely and on time, good job

Service

I know that that the car is in good hands, and everything will be covered during the service.

Service

The team manged to rectify problem as an emergency because I was travelling abroad in the car the following weekend. Excellent service by Michael

Service

Total lack of care or concern

Service

This was MOT certificate

Service

Very satisfied

Service

brake fluid change. When I collected the car, the warning light had not been reset. Also end of warranty check identified a problem with the side cover of front (drivers) seat (COMFORT SEAT) it was "repaired" but then dropped off needing revisit

Service

We were informed and updated on service to car.

Service

As above.

Service

It would have been a 5 star but I must say the valeting at this centre is abysmal. The alloys were still very dirty. The body didn't look clean at all. I wouldn't say courtesy car wash if this is what's offered.

Service

Always provided satisfactory service requirements and help, save for their ability to deal with query over ULEZ described below which is a management issue both locally and with BMW itself

Service

Should have appraised us of progress so I didn't leave work early to collect car when still not ready

Service

very please with the car collection and service in general

Service

Been informed every step of the way towards delivery.

Sales

The process of choosing, road testing and buying the G20 went very smoothly with no problems and car was delivered to specification.

Sales

Nick was really helpful and kept me well informed of progress. He took time to understand what we were looking for.

Sales

Chris Rose Alana King and the Business manager all made our experience feel personalised and special.

Sales

Again great service provided by Arron Thomas

Sales

Taj was totally professional and we were advised throughout the procedure rather than sold a vehicle

Sales

Excellent care and explanation.

Sales

THERE WERE NO PROBLEMS AND YOUR COMPANY COMMUNICATED WITH THROUGHOUT.

Sales

The Stephen James sales executive - Alana King was very helpful throughout the process and kept me updated on the progress of delivery of the vehicle from the time the booking was made to the final delivery date.