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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

250 characters not enough. Suffice to say my car was given back to me filthy again. I thought I was on the VIP scheme? yet garage cant be bothered to clean it? Previously had Merc and Volvo, and neither would hand a customer a dirty car back.

Service

Sorted out the issues I raised, gave me a courtesy car and didn't cancel, brilliant guys!

Service

Bit of confusion when I first checked the car in (I had booked a timed service which should have taken 90 minutes but the dealer wasn't aware of it). Car returned clean and tidy.

Service

the car was recalled by BMW UK and yet the dealership had it booked in for a "service" and not the recall. They did not seem to know exactly what it had been recalled for despite the number being on the booking for the battery cable issue

Service

I have had a very good experience with the last two seven series and my current model seven, the service I have always received has been excellent.

Service

Good service

Service

We had to explain the problem three times. Although the air con/ventilation fault had been examined by a technician, the first reception engineer made no notes on the file. When we checked the car in we had to repeat everything twice...

Service

good workingship.

Service

The service is prompt and staff are courteous and knowledgeable

Service

Service was carried out successfully

Service

See above and continued. We still have to come in again to have some body work done to repair a small dent/scratch to our vehicle (x1) which we believe occurred while at your service/sales centre.

Service

They did the service but were unable to sort out the fault with the car locking mechanism and I need to rebook the car.

Service

My problem was fixed quickly and dealt with in a transparent correct manner.

Service

Good customer experience always

Service

Very good service and always been very helpful.

Service

.staff are excellent ,friendly and efficient.

Service

happy with my 4 series

Service

WORK CARRIED OUT EFFICIENTLY , AND ON TIME

Service

They are a franchise and couldn't help. No their fault but didn't help me find a solution.

Service

As previous comments customer service excellent

Service

See above

Service

I would rather have received a phone call advising me my vehicle was ready to collect rather than me calling.

Service

Service was very good no complaints.

Service

Not sure if the issues are fixed

Service

Just had a new tyre fitted

Service

Not very helpful at all

Service

Overall I was happy with the service but I had booked in for wait while it was serviced but the service desk did not know any thing about the booking so I was stick at the service for over 4 hours

Service

Just perfect

Service

Excellent, responsive and friendly service.

Service

The problem with the car was fully resolved to my satisfaction and I was kept well informed

Service

Pleasant, courteous assistant.

Service

Did exactly what I expected/wanted.

Service

Quick and have managed to meet my needs in terms of when to book in.

Service

Everything has been up to the highest standards

Service

As expected

Service

Receive excellent and professional service

Service

Easy to book. Work was completed satisfactorily, on time and according to the estimate I had been given. The staff are very friendly and helpful too.

Service

Very efficient and friendly

Service

No complaint from any of the staff

Service

I was surprised that the complimentary clean/hoover did not include the boot. Minor but usually done in other garages

Service

Job was completed whilst I waited.

Service

Welcoming team

Service

Things should have been done before I purchased the car, faulty roof, missing wheel lock, missing wind deflector, dropped door on delivery of vehicle, car returned for faulty control units, I'm a returning customer and did not expect this on a used v

Service

I come with a problem on bord and they did not fix it i have lost a day of work Waiting for it and in the end they change my tyres just To Take my money as my tyres where new

Service

They damaged our less than one year old 140i whilst repairing it.

Service

The service received was friendly and efficient

Service

Could not replace my tyre

Service

Fault clearly identified, quickly fixed and communication was good during the hours the car was in the garage. Also had a lift to the station so I could get on with my day as normal.

Service

Very efficient and professional

Service

Very good well done

Service

Had to wait too long for the booking

Service

Staff were very knowledgeable and professional The technician Richard Broughton delt with all of my queries excellently

Service

I took my car in for a service and MOT. I was told the car did not need a service and the service notification on the dashboard would be reset after the MOT but it does not appear to have been done so i do not know when the next service is due

Service

Car not very well cleaned

Service

Poor customer services Pricing issues

Service

Efficient service and staff. Not price competitive on replacement tyres after tear discovered

Service

We believe the door was scratched while the car was serviced. Despite multiple follow ups and photos provided there is no response from the showroom.

Service

Everything taken care of quickly and courteously

Service

After the service, I am now experiencing a flat spot on the throttle that was not happening prior to the service.

Service

On a saturday it wasn't explained when I booked that nothing other than a basic service was obtainable when I needed to have a potential fault looked at.

Service

quality of service

Service

See 1 above.

Service

Clean car returned and prompt service visit.

Service

From the moment I arrived, I saw the professionalism and also the way I was taken step by step thorough the process. The options I was given.

Sales

Attentive staff. Nice surroundings all add to a conducive atmosphere.

Sales

Felt I was being pressurised into buying services I didn't want

Sales

The whole process was very straight forward. I was given a cost to replace my old X3 so I knew exactly what the process was going to cost (including the part exchange). Nick was really helpful and kept me informed at each stage, giving regul updates

Sales

The amazing man that assisted me was very helpful, patient and understanding. He gave me time to think over things and did not at any time force his opinion on me. He is such a pleasant person to deal with.

Sales

thanks to Nick Reynolds

Sales

Very clear explanation and a very good car.

Sales

excellent service, will always buy my car through Nick Reynolds

Sales

Been informed every step of the way towards delivery.

Sales

The process of choosing, road testing and buying the G20 went very smoothly with no problems and car was delivered to specification.

Sales

Nick was really helpful and kept me well informed of progress. He took time to understand what we were looking for.

Sales

Chris Rose Alana King and the Business manager all made our experience feel personalised and special.

Sales

Dean Stapleton who took our order was very helpful and had a professional relaxed manner and was easy to deal with. He had been promoted and moved to a different branch before delivery but he and Taj Dhoofer who handled the delivery kept us informed.

Sales

Fabulous salesman was extremely helpful and delivered for me in less than 2 weeks from beginning to end.