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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car's computer was not reset correctly. When the car was handed back I soon noticed that I'd been left with a service indictor on the dashboard suggesting the car needs to be serviced by March 2020 (despite having a major service mid-Dec 2019).

Service

Excellent first class service

Service

Citnow video explained what they looked at under neath my car. Car was spotless and finished on time.

Service

Very personal and attentive service from a well-trained and knowledgeable member of staff. Also love getting the car back cleaned!

Service

Because the service was good and I like my car

Service

New car handover was very comprehensive.

Service

You ran down the battery on the key fob so that it was on 'change battery' the moment I got back in the car.

Service

Quite expensive but did the job very well and in good time. Very happy overall, notwithstanding the cost. Really excellent, courteous and nice staff and a very good service.

Service

Everything done as requested and on time

Service

All expectations met

Service

Efficient

Service

Price and car clean experience

Service

Very good service. However it will be good if they stock spares well so that all the required work in same visit

Service

Good job done at a good price

Service

I was dealt with efficiently and the car was returned promptly. The service was carried out to my satisfaction.

Service

Satisfied

Service

I actually took my car in on the wrong date for a service and MOT. BMW accommodated me effortlessly despite this being my mistake.

Service

Staff greet people on arrival; the work was done within the time estimated; staff extremely kind to my 2 young children - particularly my 2 year old son who loves cars. One staff member (possibly called peter) went out of his way to be kind to my son

Service

I did not receive a video link with the work done on my car. My car was not vacuumed after my service

Service

As a mobility user, I was taken care of and treated professionally.

Service

The whole experience. They were able to answer any questions I had with confidence. All the staff in the showroom were friendly and welcoming. Outstanding customer service experience

Service

I brought my car in and told BMW what the problem was, they repaired something completely different, gave me back the car and charged me £680. The car broke down again i returned it to BMW and they finally repaired it and charged me another £900 .

Service

Efficient and courteous

Service

I was treated fairly with my issue, the matter was dealt with quickly . The team was polite and respectful.

Service

The staff were polite and helpful but at the end of the day could not provide a satisfactory conclusion

Service

Nice to be greeted in the car park by name. Work done by agreed time, but mechanic forgot to carry out a request which then entailed going back into the dealer, another phone call, an email and another visit before things were resolved.

Service

Excellent service.

Service

I was treated well and everything happened as expected.

Service

Explanations given as to possible problems downstream for an ageing car but with reassurance as to current status.

Service

Staff kept in touch and explained the problem

Service

I would've given 5 stars was it not for the fact that the courtesy car was quite dirty. I keep my car very clean and won't drive a dirty car so when the courtesy car was covered in leaves I was a little disappointed. Otherwise I was very satisfied

Service

timing to suit me..was carried out while I waited. Comfortable waiting area

Service

Wasn't happy with some of responses with regarding tyres

Service

My vehicle required many minor repair, so this took longer than excepted

Service

They provided part and replaced same day. Previously I came and they offered free loaner.

Service

Fault attended to quickly

Service

The service is fine, the front of house part not good.

Service

All good. Was able to wait while the car was being serviced. I think it very strange that a £39 standard scope is added to everything. I think it would be more transparent if you added that into your advertised servicing prices.

Service

The service Lucy provided was quick with good communication regarding the service requirements.

Service

Waited 4 hours in cold with 84 year old friend in car for pickup truck Unacceptable Comlplaint dept,are looku=ing into it but have heard nothing

Service

Am happy. Apart from a few issues the rest was smooth.

Service

Generally happy with service at S James

Service

Undertook some warranty work for me - changing drivers seat belt which had frayed - offered me a complimentary curtesy car for the day and did a basic vehicle saftey check which highlighted that the rear tyres needed changing.

Service

the service offered is second to none

Service

things were properly and quickly

Service

You would have got 5 star if car clean was better.

Service

Always helpful and polite

Service

Lucy Llewellyn was helpful, efficient and cheerful

Service

Done on time & at a reasonable cost

Service

Had to go back twice after work for resetting computer then unfinished cv joint gaiter.

Service

Ollie couldn't do enough to help and kindly got some scuffs and paint chips rectified prior to picking up the car. He spent a long time running through all the features and infotainment

Service

Quality

Service

Nice clean environment and the two hours of wait time passed quickly

Service

The car was not cleaned & terrible customer service as explained in previous question

Service

Having broken down twice before in dangerous situations it was disappointing that a fault could not be found.

Service

Been properly informed and updated of my vehicle.

Service

Staff always polite and explain everything clearly.

Service

All work carried out on time and cost. Staff very good.

Service

Took three attempts to book a service. Found the automated answer service very irritating. Left hanging on a one point for around 10 minutes listening to adverts for BMW

Service

Exceptional service by Lucy Llewellyn, Service Team Manager at Stephen James, Bromely. she is very professional, knowledgeable and kept me informed of the status of the vehicle and understood issues and resolved it well.

Service

I was dealt with in a very professional and efficient manner which was to my complete sattisfaction.

Service

Could do with more hire cars being available

Service

Polite, friendly, clean car and all good.

Service

Excellent

Service

knowledgeable service personnel

Service

Largely influenced by cost of work but also lack of clarity/knowledge over whether the work could be completed by a third party. Also sceptical about the need to change the front discs. People polite and courtesy car drop-off service good.

Service

Mixed Service.Slow to inform me there was a major issue (16:30) at high cost.Excellent run through of the problem by Technician (Wayne G). On pickup, parts had been replaced but initial fault was still evident without even starting engine.

Service

the staff were most helpful

Service

Mick was great, à crédit to the company

Service

Went in with an add blue small problem and in no time this was checked and rectified. Very good customer service and aesthetically pleasing environment

Service

I know the dealership over a long period and trust them to look after our car and our family !

Service

As previously stated I cannot fault the manner in which the service was carried out.

Service

I have always found the staff and service to e of a high standard.

Service

They did exactly what was required and promised. Very helpful, efficient and polite

Service

Could not find fault with any aspect of experience.

Service

No problems. Only thing I'd say is they should call when they predict a service may be due. And drop a bottle of wine in the car as a sweetener.

Service

The service I received was first class including the booking, maintenance & repair, and customers services.

Service

Best service

Sales

Again it was down to the customer service I received from Ken and Rahaab at the Bromley branch made a difference.

Sales

All went smoothly without any problems

Sales

We were very satisfied with the service. There was a bit longer waiting period for the car to be delivered but it's all worth it.

Sales

Great service

Sales

Again - just a niggle with the car itself, but Aaron at the dealership has been great and we're working it out. If the car was perfect, this would be a 5.

Sales

Good service

Sales

Always got through to someone to speak with. Car was delivered within a week which is impressive

Sales

Aaron Thomas at Stephen James Bromley made the purchase an trade in experience wonderful. Very communicative, worked for a deal that gave me excellent value for money and very professional.

Sales

Aaron was extremely helpful and walked us through the entire process of switching to a new car seamlessly and with minimal trips to the showroom.

Sales

My experience was great. Any questions I had were responded to promptly and they went the extra mile to find out some of the tricky questions I had. First class service.

Sales

Taj did a great job and was really helpful.

Sales

The centre answered most of my questions quickly, only a few incorrect answers were given.

Sales

Impressed with the way everyone worked as a team to deliver satisfaction. Taj was clearly very experienced and competent. His calm approach helped the process as did his patience. I will be happy to ask for him come the next family purchase in May.

Sales

Such great service from nick Reynolds

Sales

The purchase procedure was poor but the salesman has been fired, which did not surprise me. Delivery was excellent.

Sales

The whole process was very fast and pleasant.

Sales

Nick was very professional

Sales

Aaron and the sales manager oops sorry I forgot his name. They both were very helpful and professional. The sales manager went above and beyond for us.

Sales

The two sales personnel Chris White and Aaron Thomas were both extremely helpful and their provided product knowledge were fantastic. Aaron's after sales service has been very helpful and have been able to contact him at anytime.

Sales

The car was presented and I was shown all the details then driven out of the show room, what a lovey experience.

Sales

Nick Reynolds is a good help.

Sales

Excellent environment and service

Sales

Test drive easily arranged , salesperson answered all questions satisfactorily, car delivered 10 days after order.