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A professional if expensive service though they haven't yet learned how to make the customer feel valued or that he/she is their primary concern rather than the money in their wallet.
Keep the customer informed whilst car is being serviced and offer advice on products and services. Courteous and polite.
Database inaccuracy allocating the correct registration to the correct vehicle. Congested parking on site a major put off. BMW workshop technicians in overalls using customers coffee machine Service booking website needs a revamp so it works properly
convenient and slick and my wife loves the fact someone takes the car off her so she doesn't need to park in busy car park. Makes a big difference.
SEE ABOVE I will never use BMW again, nor will my husband, every time the car goes there it is always stress full and expensive. We have been with BMW for 30 years and it has got worse - our cars are up for renewal but we will not be going back
A 90 minute service took 2.5 hours. Not what I expected obviously
The experience would have been terrible if not for Taj. He went out of his way to make sure I was looked after by the service team who had initially been difficult. The service is at this level only because of Taj.
Lucy Llewellyn's service was fantastic. Lucy arranged a courtesy car and kept me appraised of developments with the recall. In addition Lucy booked in some further paid work I requested to have conducted too.
Disappointed I was not made aware of the overall final bill before proceeding with the work.
Great service. Good communication
Like I said above. Brand new car and not the way I wanted to be treated.
Good facilities & spacious waiting area, nice coffee machine. Just as well, having been told the wait would be less than an hour (I was first job apparently, as the work was minor) I ended up waiting almost 2hrs - no one kept me informed-had to ask
They appear to had a good go at fixing the issues, judging by the length of time it took. Not everything is fixed, and there was poor communication of progress during the service period (two weeks) and poor response to my attempts to contact them.
As per my comments above, the issue is still ongoing with no sign that anyone can assist.
No call to say the car was ready
Car was sorted. I didn't receive a call to say my car was ready, and my car wasn't cleaned as promised. The problem with my car was rectified efficiently
Managed to accommodate me at relative short notice. A quick turnaround too as I was waiting on site (with good coffee!). Only (slight) negative was/is the lack of courtesy cars at pretty much all main dealers unless you book 3 months in advance.
Was made to wait a long time when leaving as they had blocked my car in with brand new cars
All items were completed, even rubber surround on driver's door
Because when I booked the service they could not quote me a price over the phone because they said that they wanted to quote the price I would pay so they rang me back quoting £375.00 all in when I had the service done it went up to £450
I was completely satisfied with everything that was said and done
Reasons as stated already. The whole experience is not easy and is frustrating. When you add expensive and unresponsive to the list!! Not good!
I phoned SJ Bromley to book my car in. I asked for a courtesy car and was told they don't do these anymore only loan cars at £25 per day but I was told I could wait for the car. On the day I was told it may take 2 days so now I was left stranded.
Attention to detail - did great job - great dusty service
Staff were helpful. Communicative and generally on the ball. My car was serviced promptly and attention to detail was great.
First class attentive service.
Good service but the hourly labour rates are a bit high.
Was delt with very quickly
I asked for the "locking setting" on my car to be changed but found upon collection that it hadn't been changed despite being told it had.
Rude, unhelpful, unprofessional people who lie & who charge you for things they shouldn't - oil can't grow over night says bmw. We are charging you over £100 to drain. Same problem 2 months later. Oh it is a sensor problem. Can I have mymoney back?No
courtesy car would have been appreciated and a shame BMW didn't suggest MOT was conducted at the same time my car was having the 3 year warranty check , slightly frustrating
Properly done, as it should be.
The staff were rude and unhelpful and frankly made me feel unwelcome They were arrogrant and dismissive We have had many new BMWs and will always buy BMW but we do not feel at all happy about using Stephen James again
See previous comments - I have had BMW's for years whilst living in Scotland and upon moving to London, the service is far below expectations. Not good enough and has put me off having another BMW product.
Really happy with the service and Stephen James, but as per above the only nagging feeling I was left with was about the cost to replace the parking light. I imagine that this is a standard BMW cost and not the choice of the Bromley branch.
reliable and trustworthy - accommodating
Despite the fault being one where my vehicle (under warranty) was arguably unfit to drive, the dealer refused even to book the vehicle in for almost 3 weeks, They kept the vehicle for a week and returned it with neither fault rectified.
The whole exercise was hassle-free and I like the video report.
The vehicle health check states that my car has Bridgestone tyres. It does in fact have Goodyear tyres so I wonder why they bother listing the 'Manufacturer' if they don't check what is on the car.
Promot & efficient service.
After fault light diagnosed and repair effected, it failed again within 2 minutes of leaving the garage, which required the vehicle to be with the garage for 5 days
Not very great, I was given appointment after few weeks. Dealing agent tried to charge more compared to online service price and then reduced amount when I showed him that online BMW servicing charge was less.
I booked fast track for specific time on their website but on arrival i was told it was normal appointment so just for break fluid servicing it took 3 hrs
Good: Welcomed & booked in immediately, car ready at time specified, waiting area comfortable. Good info on reports.To improve: Car wash a bit smeary, interior surfaces covered in dust but vacuuming of floors was fine. Seat & mirror settings moved.
New front brake pads supplied and fitted in less than 2 hours on a Saturday morning.
The young lady named Lucy who booked in my car at the showroom/garage was very professional and helpful. I understand that this is another young lady also with the name Lucy.
Please see comments above
As mentioned above. Had to buy a new wheel lock.
continued bad service
Poor availability of service slots mean long waits. No courtesy vehicles available is poor for a premium brand.
having booked a fast track service for a 2 hour window the car took 3.25 hours until it was ready for collection. upon receiving keys back and checking service history log in car I found inaccurate information which the center staff could not correct
Staff very good
I forgot my MOT was due, Charlie Taylor arranged a last minute booking for me and she managed to get me a fast lane appointment too.
The work was completed quickly and professionally.
All went smoothly, but I wasn't expecting such a long wait
The cost of the service was higher than I would have liked.
Job done properly
As usual the sales service is good but not great re service. The car was badly parked, the service person made no effort to move the car to ease my departure. Fortunately there was a lovely Mauritian member of staff who opened the doors.
Received courteously. Made me feel,they wanted to please me me. Very good soft skill May it long continue
Web site booking a little glitchy.
A brilliant video detailing the checks carried out and a nice clean car!
It was a little while to wait for it to get shipped over but was well worth the wait when I got it just love the car in and out
The sales advisor Alana King at Stephen James Bromley could have done better. See below for more details.
I have bought multiple cars from this dealer and the service is excellent as a valued returning customer
The goods delivered was exactly what I was expecting
The salesman made everything very simple and explained everything thoroughly. He treated me with respect at all times.
I had issues with incorrect registration number that I discovered later. My navigation was not working and I had to wait for 4 days for it to be activated. I also wish someone could tell me the specific of the model I bought - like what is in