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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

A very interpersonal experience, never forgotten about for more than 10 minutes if it was a the offer of a refreshment or where in the process we were with our cause of visit, approximate times of completion and answers about the cars sofware.

Service

Lucy was amazing. kept checking in and worked hard to resolve the Renata car issue

Service

Work done competently

Service

Second to none, Lucy was great with handling everything for me and I was over the moon that the issue had be solved quickly and efficiently.

Service

Lucy was very helpful. Thanking her

Service

Efficient, polite, prompt, helpful.

Service

I was shown the video on what the issues were and given the price before hand so I could make my own mind up as to whether to go ahead with the job

Service

Did everything they said they would do, with the right timings.

Service

Because they are first class

Service

Quick and easy service.

Service

All sorted and good advise from operator.

Service

The young Lady I dealt with was absolutely brilliant her surname was Llewelyn service manager at Stephen James in Bromley so very helpful

Service

Once again the staff at Stephen James Bromley has been great

Service

Customer service and care was impeccable

Service

Everything done with great communication between each other! No faults at all

Service

Everything was perfect

Service

Hassle free

Service

Stephen James Bromley have improved.

Service

Very good overall service

Service

Time and date what I asked all ways I get

Service

Got the results I looked foward to

Service

I bought my car from Stephen James Bromley (nearly 13 years ago - see what I mean about holding onto my cars for longer than most). In those 13 years, every time I've dealt with SJ the customer service has been excellent.

Service

Just impressed with the staff spoke to

Service

Friendly and efficient

Service

Good knowledgeable staff who always make you feel welcome

Service

The overall service received from staff was perfect. The staff at BMW Bromley definitely went above and beyond...

Service

Fix the issue within 4 hours

Service

Cars are great

Service

Visit easily arranged, more courteous greeting on arrival, covid procedures well organised and set up, offered coffee by one of the sales staff, service dealt with efficiently and within the time frame previously provided

Service

Was very hospitable. The work was done efficiently and quickly

Service

Lucy very helpful

Service

Hassle free experience

Service

Very professional and friendly service provided

Service

Helpful and professional- from help with parking through sending video od the checks done on my car to the speed of foxing the issues

Service

All issues resolved.

Service

Efficient and solved the problem

Service

The service has always been good

Service

It was efficient

Service

Video of service engineer checking the vehicle gave me confidence

Service

The experience and service was very exemplary. Full explanation of work being carried out.

Service

The experience exceeded my expectations. everyone was very helpful. from checking in to leaving. Very professional

Service

The overall experience was great.

Service

Very professional

Service

I've been using Stephen James Bromley for years and it's always spot on.

Service

Excellent service that I can't fault.

Service

There was no issue whatsoever, everything ran smoothly.

Service

Everything discussed was resolved promptly and on time

Service

Friendly and efficient service, so no complaints.

Service

Andrew was very helpful throughout and gave updates of progress.

Service

Great customer service and Andrew was very helpful in offering finance help on replacing my tyres, at such short notice.

Service

QUICK TURNAROUND WITH THE RECALL

Service

Quick/efficient

Service

The scene of MOT test shows video to customer clearly with explanations in text message. It indicates customer how important the key parts are in daily care.

Service

Very satisfied

Service

Quick service. Went smoothly

Service

Andrew was extremely helpful and even took additional time to assist my mum who was experiencing an issue with her car when she came to pick me up.

Service

Very professional staff and personalised customer service. I don't live close by to BMW Bromley but I will be going there for any issues I have with my car.

Service

Excellent service from Stephen James Bromley, just as usual. Very courteous and professional staff.

Service

Staff we're friendly and helped me with my issue

Service

Excellent customer service

Service

Did everything expected

Service

Prompt and polite service provided

Service

I don't have any reason to fault

Service

Staff were very courteous. The car was booked in and returned on time. A comprehensive report was provided on my car and a video to show what the issues were.

Service

All needs met and held very high standards, lovely cars on show too!!

Service

Good communication, polite and professional service

Service

Repairs and service carried out

Service

Lucy at bmw stephen james bromley was fantastic and resolved everything in a matter of days , so helpful and kind

Service

Reece was excellent

Service

Team fantastic as usual, arranged a prompt new appointment with courtesy car when we had missed our original date. Work Carried out swiftly and Andy continuing to be a great port of call with the servicing side of things.

Service

Everything was perfect

Service

Organised and quick service experience. Good and reasonable prices, too.

Service

No problems with my service on the day and they even helped me discuss a new car.

Service

The service experience was excellent but there is always room for improvement hence the score

Service

Despite the problem with my car being unusual and very expensive to rectify your staff made it more bearable ! They were incredibly helpful.

Service

Even though our car was damaged the dealer did everything to put it right

Service

Excellent service

Service

Always great customer service at Stephen James Bromley. Staff are very polite and helpful

Service

They did the job

Service

Excellent service at a very very good price.

Service

Workmanship fine. Team friendly and professional. Hassle-free. Cost was excessive though.

Service

Very efficient and friendly

Service

Very friendly atmosphere at Bromley centre.

Service

Friendly efficient service. I liked the video summary and the itemized bill.

Service

On the morning of attending BMW Bromley on 13th May 2021, the vehicle was effortlessly booked in. I commented to my wife how efficient everything was and the service manager, Andrew Fergus was very professional in his approach.

Service

Staff were helpful and friendly on arrival and quickly saw me to the servicing desk to drop my car off

Service

Quick and liked the video

Service

The Pre- agreed price was honoured and you provided a quality customer experience

Service

They said that the car would take between 60 to 90 minutes for the service to be completed and they were spot on.

Service

Staff very helpful, no waiting, keeping customer well I formed

Service

All needs were met

Service

Dealt with my problem very quickly and efficiently

Service

Analysis, and repair done quickly

Service

Fast. friendly and very professional

Service

Very good service and friendly staff. Kept well informed of what was happening.

Service

They did just what i asked them to do, in good time too

Service

Everything was very clear in detail what would be done and approximately how long the service would be

Service

Team are very polite and efficient

Service

Staff were efficient & friendly.

Service

Easy to book in and completed work while I waited

Service

Very happy with how I was made to feel

Service

Friendly and efficient

Service

They found oil leak which was occasional burning smell and resolved alongside its mot

Service

I really found improvement in customer satisfaction.

Service

Great service and communication

Service

Andrew Fergus was very professional, communicated well and resolved a potential issue by offering a loan car.

Service

Good service

Service

Overall procedure was very simple

Service

The radar cruise control warning message has been elliminated confirming all is working well.

Service

The level of customer care from beginning to end was outstanding. Ryan, Matthew and the team went out of their way to ensure everything was taken care of. Great service throughout, wouldn't use anyone else.

Service

Friendly and professional staff.

Service

My car is relatively of a higher age and needed a lot of work but I was given opportunity to decide on what on the list of jobs needed to be completed immediately, and which ones could be done at a later date. Lucy did a brilliant job overall.

Service

Very quick to diagnose and fix the problem.

Service

Very efficient and helpful.

Sales

I was dealt by Rahaab @ Bromley branch and was very impressed by his ability to help me narrow down the process of deciding the type of model and the various other aspects in relation to making the right choice from purchase through to delivery.

Sales

It ran very smoothly with COVID restrictions all in place.

Sales

Great service from Nick Reynolds. He helped me to spec the exact car I wanted, shared loads of insights and pulled out all of the stops to get it handed over really quickly. Nick gave some great advice on exiting my previous PCP agreement.

Sales

Great communication, happy to use whatsapp to negotiate, good knowledge, very helpful. Would highly recommend.

Sales

Excellent. Aaron Thomas was informed, approachable and while clearly having a product to sell by a specific date, never felt pushy to close a deal. Car delivered roughly within original timescales, so great result given global supply circumstances.

Sales

Salesman very helpful, explained everything comprehensively

Sales

friendly and knowledgeable staff

Sales

My first visit to the centre was on collection as we were out of lockdown. Buying a car during this time is quite nerve wracking but I constantly felt comfortable & was informed about everything.

Sales

Helen was knowledgeable and approachable.

Sales

Dealing with BWM is straightforward. When the team say a date they deliver to or before that date. Reliable and professional service. Thank you.

Sales

Service was supreme. Very happy with the experience

Sales

Excellent service

Sales

Good customer services and excellent sales service

Sales

Great service from Helen Gregory at Stephen James; car was in the showroom to avoid getting wet on day of collection! Great follow up after noting that windows were smeared - fantastic customer service!

Sales

Top people

Sales

See above! Plenty of communication, plenty of opportunities to ask and have questions answered, a smooth journey from decision to collection.

Sales

At every point I had support.

Sales

It was very easy and simple to do business

Sales

I went to a BMW with the intention of buying a used car. Helen convinced me to buy a new one. Thank you very much Helen for that. I am very happy with the choice of a new car.

Sales

We were kept up to date through the process, communication was great and very professional as well as friendly.

Sales

Aaron Thomas was an excellent point of contact and give us exceptional service.

Sales

Aaron explained everything in detail about the car

Sales

Everything was well explained and clear

Sales

The process was amazingly quick; it took only 5 days from purchase to delivery.

Sales

Going through buying a car through the pandemic was made easy through BMW bromley. Especially with Nic's help.

Sales

Very straightforward despite Covid restrictions

Sales

Nick Reynolds sent me a video of the car and ensured that I did not leave without my music being connected which ensured me being relaxed on my 1st journey.

Sales

I was very happy with the whole experience and the level of customer service was one best I've received