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This was MOT certificate
brake fluid change. When I collected the car, the warning light had not been reset. Also end of warranty check identified a problem with the side cover of front (drivers) seat (COMFORT SEAT) it was "repaired" but then dropped off needing revisit
We were informed and updated on service to car.
It would have been a 5 star but I must say the valeting at this centre is abysmal. The alloys were still very dirty. The body didn't look clean at all. I wouldn't say courtesy car wash if this is what's offered.
Always provided satisfactory service requirements and help, save for their ability to deal with query over ULEZ described below which is a management issue both locally and with BMW itself
very please with the car collection and service in general
Should have appraised us of progress so I didn't leave work early to collect car when still not ready
The pricing on the emailed quotation to me was wrong it stated £1515 but when I arrived it had gone up to £1717 without any explanation
Shiny car with tyre replaced, no nonsense
on putting on a new tyre a chip was taken out of the wheel rim which i found on inspection . the car had to go for repair . No car for a few days. this is the first time had problems at stephen james in 10years.!!!
Very good communication on the repair and prompt telephone call once vehicle was ready
1) Car parking at the dealership is difficult 2) The reset of the brake fluid service indicator was overlooked - I had to return to get this fixed. In fairness this oversight was corrected quickly and courteously when I returned the following day.
I was given full details of the inspection and am confident the car is in excellent condition for my forthcoming trip to France.
Excellent staff and quickly completed service.
Only upset is that, when I collected my car, it was a lot dirty than when it went in.
The service light was left on despite confirming I had my MOT elsewhere in Dec, as BMW was fully booked. I normally receive text regarding my mot and for the first time last year, I did not receive a reminder hence booking late. Return to reset servi
The car is going well and that is the measure of the work done.
Good customer care Friendly staff
Very pleased with the service and customer care that I received, the ease I was able to book it in, the politeness of the staff, I would certainly use there services again when needed . Being on a bus route from my home I can easily pick up my car...
I previously used different BMW garage to fix my car previously and I am surprised the difference in service delivery. I received an email with health chec and text and a phone call to tell me that my car was ready to be collected. Amazing
Very efficient and helpful services.
I have submitted a complaint about the way in which Stephen James has dealt with manufacturing faults that have arisen since purchasing this car.
They did every thing they said they would.
Work done satisfactorily but I raised a subsequent query and after a week I am still waiting for a response
When picking up car I wasn't advised I'd have to re- input radio stations and also reload phone details and contacts
I had to book another appointment to fix a minor thing. Not ideal, but everything else was perfect.
Prompt repair and service - nice friendly staff
MOT completed quickly and car valeted
Last visit was to fix a sun roof which now works well and all under warranty. You have to wait a while for a service slot
Lucy on the service desk was great. 5 stars. The rest was not bmw standard: Car was badly cleaned, Bonnet left open, dash cam knocked off, service setting not reset which means I need to go back.
All correct work
It took slightly longer than expected but the service centre was very busy.
Fine with the service. But settings like lights etc are always reset. Radio stations saved are lost, addresses saved are deleted.
We were told a replacement seat cover would be available for late 2018 but then informed in Jan? 2019 that it would not be available with no definite date. The person who informed us of this was extremely unhelpful and unapologetic.
A professional if expensive service though they haven't yet learned how to make the customer feel valued or that he/she is their primary concern rather than the money in their wallet.
Keep the customer informed whilst car is being serviced and offer advice on products and services. Courteous and polite.
Database inaccuracy allocating the correct registration to the correct vehicle. Congested parking on site a major put off. BMW workshop technicians in overalls using customers coffee machine Service booking website needs a revamp so it works properly
convenient and slick and my wife loves the fact someone takes the car off her so she doesn't need to park in busy car park. Makes a big difference.
SEE ABOVE I will never use BMW again, nor will my husband, every time the car goes there it is always stress full and expensive. We have been with BMW for 30 years and it has got worse - our cars are up for renewal but we will not be going back
A 90 minute service took 2.5 hours. Not what I expected obviously
The experience would have been terrible if not for Taj. He went out of his way to make sure I was looked after by the service team who had initially been difficult. The service is at this level only because of Taj.
Lucy Llewellyn's service was fantastic. Lucy arranged a courtesy car and kept me appraised of developments with the recall. In addition Lucy booked in some further paid work I requested to have conducted too.
Disappointed I was not made aware of the overall final bill before proceeding with the work.
Great service. Good communication
Like I said above. Brand new car and not the way I wanted to be treated.
Good facilities & spacious waiting area, nice coffee machine. Just as well, having been told the wait would be less than an hour (I was first job apparently, as the work was minor) I ended up waiting almost 2hrs - no one kept me informed-had to ask
They appear to had a good go at fixing the issues, judging by the length of time it took. Not everything is fixed, and there was poor communication of progress during the service period (two weeks) and poor response to my attempts to contact them.
As per my comments above, the issue is still ongoing with no sign that anyone can assist.
Taj was totally professional and we were advised throughout the procedure rather than sold a vehicle
Excellent care and explanation.
THERE WERE NO PROBLEMS AND YOUR COMPANY COMMUNICATED WITH THROUGHOUT.
The Stephen James sales executive - Alana King was very helpful throughout the process and kept me updated on the progress of delivery of the vehicle from the time the booking was made to the final delivery date.
Taj was very helpful and made the process extremely easy
Prompt delivery. The staff went out of their way to secure the car we desired and had it delivered super speedy! We were so impressed!
No connection between the finance department and dealership. Poor service and communication from both sides
From start to finish it took 10 days as I was going on holiday very satisfied
Nick Reynolds, Senior Sales Executive at Stephen James Bromley has been very helpful and understanding my needs for the new car.
Excellent customer service. Salesman Aaron Thomas very professional, listened to our needs, sold us what we wanted & didn't try to push anything on us.
The service and bubble approach by Alana made the whole Experience amazing.
It was a little while to wait for it to get shipped over but was well worth the wait when I got it just love the car in and out
The sales advisor Alana King at Stephen James Bromley could have done better. See below for more details.