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Great one to one service
Superb attention to detail
Regular updates as promised
Very professional and keeping in line with measures to protect both staff and customers in regards to covid.
Nice reception & pleasant & welcoming staff.
The car was taken and parked on arrival and it was ready when promised
Excellent customer service - made possible by everyone at Stephen James Bromley who put me first. From coffee to a working office, I couldn't ask for more while waiting for the servicing. Thank you!
Problem fixed and carried out the due service without having to rebook. Very happy
Lucy processed my car drop off, ran through service scope, discussed pricing and called me once everything was complete. Great service.
Everything was done on time and the communication was good
Booking, reception and service handling all done to high standard.
This is how it is perceived and how it is expected
Professional service staff and effective service
Was kept informed
I have been very happy with the efficiency and clarity of the work needed to be completed.
The problem that I was experiencing was solved wit the minimum of trouble.
Stephen James have always strived to be very helpful
Done with Covid safety and on time. Very professional
always a great experience reece was efficient with his job
Fuss free. All went to plan.
Andrew Fergus at Stephen James took control of the situation from the day they received the car. He liaised & negotiated with the insurance Co who were proving difficult, provided a much needed loan car & communicated with us throughout the process.
Clear communication - I was kept up-to-date on the progress
Great customer service and kept Me informed
Very good service
They solved a problem very quickly
Efficient arrangements prior to the service and MOT, plus clear explanation of the work undertaken.
Service Team Manager, Andrew Fergus, went 'the extra mile' to ensure that I was happy with the service from Stephen James Bromley.
Just brilliant service especially from Andrew .
Everything was done very professionally
Well taken care of from the moment I arrived and everyone happy and willing to help.
I was very grateful they managed to fit me in as an emergency
Fantastic staff and great service!
Had paperwork when arrived, good communication and ready when came to collect the car
Staff very professional
Prompt, professional, courteous.
Can't fault the service or the team
The staff were knowledgeable and friendly. The video was excellent.
Service was dealt with thoroughly and efficiently.
Was able to get to the bottom of the problem v quickly and sort out in the same day
First visit to Bromley. Very organised, informative and helpful
Great service and I appreciated the regular calls by the BMW Representative to keep me updated on the progress.
It was a very friendly experience and I felt in good hands.
Great customer service from the service department.
As i have said earlier i could not wish for better service. I felt the two members of staff went that extra mile to give satisfaction.
Staff on the desks excellent. Contacted me to say the service was completed ahead of schedule. Allowed me to collect earlier and dodge the rush hour. A real result
Excellent customer service.
Good communication.nice staff
Professional and courteous staff. They do what they say they will do on time - very reliable.
Service delivered with visual information feedback.
Very friendly people
Professional and friendly service
Very good service checking in and diagnosing the fault in quick time .
All done within estimated timescales
Great Customer service
Excellent staff and a great job done as always
Quick, polite, efficient. A pleasure having my car serviced!
Courtious, efficient. In particular being able to book a time slot for service is really good. Switched to SJ Bromley because Coopers in Tunbridge wells changed hands to Arden, whose service to me has been abominable.
as usual service carried out efficiently and in a short a time as possible.
Very smooth operation, pleasure dealing with Andrew.
Perfect as far as I was concerned
Stephen James in Bromley offer an outstanding service helping to promote the BMW brand.
Excellent service e from the guy parking cars on the forecourt, the excellent young lady who booked me in, arranged a courtesy car and kept me informed all the way through. Great example of customer service.
No complaints at all
I was kept informed of progress throughout the repair. The service team member very helpful and gave me a gift pack for warranty claim
Excellent , friendly rand professional staff who know what they are doing and give good solid advice.
Knowledgeable and friendly and solved the problem with the car quickly.
Kept informed throughout time when vehicle was at the centre
Had no issues whatsoever. Very polite and helpful.
Good communication with the progress on my service
I always feel people really want to be helpful. They want me to leave happy.
Highly professional, treated courteous and with respect.
Excellent service from helpful and friendly Service staff - very impressed
I had a brake fluid service and I am completely satisfied so far with the service.
Andrew and Michael were both very helpful and polite and professional.
excellent customer service
They sort out everything you need and even gave me a complimentary bmw hat and teddy bear!
Excellent service and approach
Follow up was good I was made aware of where things were at every sta
Very helpful in my purchase.
Good communication and friendly service
Great car and very professional service
Extremely satisfied with customer service received from Rahaab to the performance of the vehicle.
Car was ready to pick up, paperwork was efficiently done
Having picked up my new car it presented a fault the following day. I spoke to Nick Reynolds who quickly booked the car in for inspection.The vehicle needed a new part and is still at the dealership waiting for part to be fitted. Brilliant service.
Rahaab was great to work with and gave full support throughout the sales process. When he was unavailable through Covid illness, the rest of the team stepped in seamlessly
good handover of car by Joanna and Rahaab
Presentation video of my car prior to pick was a very nice touch as had not seen the car in person before purchase.
Rahaab did a superb job
The process was easy and the service was excellent
Easy procuring the car, hassle free
Neil Waterman was very helpful and constructive
The car I wanted arrived on time and lived up to its name. No fuss.
Because we're satisfied!
Very helpful from start to finish, keeping me updated all the way until I received my order
A friendly and informed service from the Will Dore who supported me throughout.
New car is great. Exactly what I wanted and Anand helped me get it with no issues.
Again, for the above-mentioned reasons - I could not fault either Stephen James Bromley or Nick Reynolds at any time throughout the entire process.
The person who handled the handover was pleasant and professional.
I am very happy because I was kept updated continuously regarding delivery dates
Simple transaction, dropped off old car and picked up new car 3 days after agreeing a deal
Rahaab was excellent representative. From the test drive, sales negotiation, keeping me informed of the build timing and handover he was excellent.
The experience was made ver enjoyable due to the great service that I received.
Anand was very helpful kept us upto date with the progress of the car.