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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service Team Manager, Andrew Fergus, went 'the extra mile' to ensure that I was happy with the service from Stephen James Bromley.

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Just brilliant service especially from Andrew .

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Everything was done very professionally

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I was very grateful they managed to fit me in as an emergency

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Well taken care of from the moment I arrived and everyone happy and willing to help.

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Fantastic staff and great service!

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Staff very professional

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Had paperwork when arrived, good communication and ready when came to collect the car

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Fantastic experience

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Prompt, professional, courteous.

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Can't fault the service or the team

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The staff were knowledgeable and friendly. The video was excellent.

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Service was dealt with thoroughly and efficiently.

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Great service and I appreciated the regular calls by the BMW Representative to keep me updated on the progress.

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Extremely satisfied

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First visit to Bromley. Very organised, informative and helpful

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It was a very friendly experience and I felt in good hands.

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Was able to get to the bottom of the problem v quickly and sort out in the same day

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Great customer service from the service department.

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As i have said earlier i could not wish for better service. I felt the two members of staff went that extra mile to give satisfaction.

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Staff on the desks excellent. Contacted me to say the service was completed ahead of schedule. Allowed me to collect earlier and dodge the rush hour. A real result

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Professional and courteous staff. They do what they say they will do on time - very reliable.

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Good communication.nice staff

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Service delivered with visual information feedback.

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Excellent customer service.

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Very good

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Very friendly people

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Professional and friendly service

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Very good service checking in and diagnosing the fault in quick time .

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All done within estimated timescales

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Great Customer service

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Excellent staff and a great job done as always

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All good

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Quick, polite, efficient. A pleasure having my car serviced!

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as usual service carried out efficiently and in a short a time as possible.

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Courtious, efficient. In particular being able to book a time slot for service is really good. Switched to SJ Bromley because Coopers in Tunbridge wells changed hands to Arden, whose service to me has been abominable.

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Very smooth operation, pleasure dealing with Andrew.

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Perfect as far as I was concerned

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Stephen James in Bromley offer an outstanding service helping to promote the BMW brand.

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Excellent service e from the guy parking cars on the forecourt, the excellent young lady who booked me in, arranged a courtesy car and kept me informed all the way through. Great example of customer service.

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I was kept informed of progress throughout the repair. The service team member very helpful and gave me a gift pack for warranty claim

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No complaints at all

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Had no issues whatsoever. Very polite and helpful.

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Kept informed throughout time when vehicle was at the centre

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Excellent , friendly rand professional staff who know what they are doing and give good solid advice.

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Knowledgeable and friendly and solved the problem with the car quickly.

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Good communication with the progress on my service

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I always feel people really want to be helpful. They want me to leave happy.

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Highly professional, treated courteous and with respect.

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Excellent service from helpful and friendly Service staff - very impressed

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I had a brake fluid service and I am completely satisfied so far with the service.

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Andrew and Michael were both very helpful and polite and professional.

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excellent customer service

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They sort out everything you need and even gave me a complimentary bmw hat and teddy bear!

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Really friendly even in the covid times! Very helpful too

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Once again, a fantastic service from the team at Bromley. I have another BMW dealer closer to where I live, but wouldn't use anyone other than Stephen James. Their standards are first class. Highly recommended.

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It was done to the time specified

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Mechanic's video of servicing activity is very informative and demonstrates transparency.

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Was kept advised at all times throughout the service

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Always a friendly and professional service

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Very easy to deal with. They delivered exactly what they promised for the agreed price

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A very interpersonal experience, never forgotten about for more than 10 minutes if it was a the offer of a refreshment or where in the process we were with our cause of visit, approximate times of completion and answers about the cars sofware.

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Lucy was amazing. kept checking in and worked hard to resolve the Renata car issue

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Work done competently

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Second to none, Lucy was great with handling everything for me and I was over the moon that the issue had be solved quickly and efficiently.

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Efficient, polite, prompt, helpful.

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Lucy was very helpful. Thanking her

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I was shown the video on what the issues were and given the price before hand so I could make my own mind up as to whether to go ahead with the job

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Did everything they said they would do, with the right timings.

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Because they are first class

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All sorted and good advise from operator.

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Quick and easy service.

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The young Lady I dealt with was absolutely brilliant her surname was Llewelyn service manager at Stephen James in Bromley so very helpful

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Once again the staff at Stephen James Bromley has been great

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Customer service and care was impeccable

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Everything done with great communication between each other! No faults at all

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Hassle free

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Stephen James Bromley have improved.

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Everything was perfect

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Time and date what I asked all ways I get

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Got the results I looked foward to

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Very good overall service

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I bought my car from Stephen James Bromley (nearly 13 years ago - see what I mean about holding onto my cars for longer than most). In those 13 years, every time I've dealt with SJ the customer service has been excellent.

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Friendly and efficient

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Just impressed with the staff spoke to

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The overall service received from staff was perfect. The staff at BMW Bromley definitely went above and beyond...

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Good knowledgeable staff who always make you feel welcome

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Fix the issue within 4 hours

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Was very hospitable. The work was done efficiently and quickly

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Cars are great

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Lucy very helpful

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Visit easily arranged, more courteous greeting on arrival, covid procedures well organised and set up, offered coffee by one of the sales staff, service dealt with efficiently and within the time frame previously provided

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Hassle free experience

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Very professional and friendly service provided

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Helpful and professional- from help with parking through sending video od the checks done on my car to the speed of foxing the issues

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The service has always been good

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Efficient and solved the problem

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All issues resolved.

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It was efficient

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The experience and service was very exemplary. Full explanation of work being carried out.

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The experience exceeded my expectations. everyone was very helpful. from checking in to leaving. Very professional

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Video of service engineer checking the vehicle gave me confidence

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Very professional

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I've been using Stephen James Bromley for years and it's always spot on.

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The overall experience was great.

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There was no issue whatsoever, everything ran smoothly.

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Excellent service that I can't fault.

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Everything discussed was resolved promptly and on time

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Andrew was very helpful throughout and gave updates of progress.

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Friendly and efficient service, so no complaints.

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Quick/efficient

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Great customer service and Andrew was very helpful in offering finance help on replacing my tyres, at such short notice.

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QUICK TURNAROUND WITH THE RECALL

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The scene of MOT test shows video to customer clearly with explanations in text message. It indicates customer how important the key parts are in daily care.

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Very satisfied

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Quick service. Went smoothly

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Andrew was extremely helpful and even took additional time to assist my mum who was experiencing an issue with her car when she came to pick me up.

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A friendly and informed service from the Will Dore who supported me throughout.

Sales

New car is great. Exactly what I wanted and Anand helped me get it with no issues.

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Again, for the above-mentioned reasons - I could not fault either Stephen James Bromley or Nick Reynolds at any time throughout the entire process.

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The person who handled the handover was pleasant and professional.

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I am very happy because I was kept updated continuously regarding delivery dates

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Seamless transfer.

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Simple transaction, dropped off old car and picked up new car 3 days after agreeing a deal

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Rahaab was excellent representative. From the test drive, sales negotiation, keeping me informed of the build timing and handover he was excellent.

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The experience was made ver enjoyable due to the great service that I received.

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Anand was very helpful kept us upto date with the progress of the car.

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Very efficient and helpful.

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I was dealt by Rahaab @ Bromley branch and was very impressed by his ability to help me narrow down the process of deciding the type of model and the various other aspects in relation to making the right choice from purchase through to delivery.

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Great service from Nick Reynolds. He helped me to spec the exact car I wanted, shared loads of insights and pulled out all of the stops to get it handed over really quickly. Nick gave some great advice on exiting my previous PCP agreement.

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It ran very smoothly with COVID restrictions all in place.

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Great communication, happy to use whatsapp to negotiate, good knowledge, very helpful. Would highly recommend.

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Excellent. Aaron Thomas was informed, approachable and while clearly having a product to sell by a specific date, never felt pushy to close a deal. Car delivered roughly within original timescales, so great result given global supply circumstances.

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Salesman very helpful, explained everything comprehensively

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friendly and knowledgeable staff

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My first visit to the centre was on collection as we were out of lockdown. Buying a car during this time is quite nerve wracking but I constantly felt comfortable & was informed about everything.

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Helen was knowledgeable and approachable.

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Dealing with BWM is straightforward. When the team say a date they deliver to or before that date. Reliable and professional service. Thank you.

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Service was supreme. Very happy with the experience

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Excellent service

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Good customer services and excellent sales service