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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent customer service

Service

Did everything expected

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Prompt and polite service provided

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Staff were very courteous. The car was booked in and returned on time. A comprehensive report was provided on my car and a video to show what the issues were.

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All needs met and held very high standards, lovely cars on show too!!

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I don't have any reason to fault

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Good communication, polite and professional service

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Repairs and service carried out

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Lucy at bmw stephen james bromley was fantastic and resolved everything in a matter of days , so helpful and kind

Service

Reece was excellent

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Organised and quick service experience. Good and reasonable prices, too.

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Everything was perfect

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Team fantastic as usual, arranged a prompt new appointment with courtesy car when we had missed our original date. Work Carried out swiftly and Andy continuing to be a great port of call with the servicing side of things.

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No problems with my service on the day and they even helped me discuss a new car.

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The service experience was excellent but there is always room for improvement hence the score

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Even though our car was damaged the dealer did everything to put it right

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Despite the problem with my car being unusual and very expensive to rectify your staff made it more bearable ! They were incredibly helpful.

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Excellent service

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They did the job

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Always great customer service at Stephen James Bromley. Staff are very polite and helpful

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Excellent service at a very very good price.

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Workmanship fine. Team friendly and professional. Hassle-free. Cost was excessive though.

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Very efficient and friendly

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Very friendly atmosphere at Bromley centre.

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Friendly efficient service. I liked the video summary and the itemized bill.

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They said that the car would take between 60 to 90 minutes for the service to be completed and they were spot on.

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The Pre- agreed price was honoured and you provided a quality customer experience

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Staff were helpful and friendly on arrival and quickly saw me to the servicing desk to drop my car off

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On the morning of attending BMW Bromley on 13th May 2021, the vehicle was effortlessly booked in. I commented to my wife how efficient everything was and the service manager, Andrew Fergus was very professional in his approach.

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Quick and liked the video

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Staff very helpful, no waiting, keeping customer well I formed

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All needs were met

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Dealt with my problem very quickly and efficiently

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Fast. friendly and very professional

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They did just what i asked them to do, in good time too

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Analysis, and repair done quickly

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Very good service and friendly staff. Kept well informed of what was happening.

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Easy to book in and completed work while I waited

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Everything was very clear in detail what would be done and approximately how long the service would be

Service

Team are very polite and efficient

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Staff were efficient & friendly.

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I really found improvement in customer satisfaction.

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Friendly and efficient

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They found oil leak which was occasional burning smell and resolved alongside its mot

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Great service and communication

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Very happy with how I was made to feel

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Overall procedure was very simple

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Andrew Fergus was very professional, communicated well and resolved a potential issue by offering a loan car.

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Good service

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The radar cruise control warning message has been elliminated confirming all is working well.

Service

The level of customer care from beginning to end was outstanding. Ryan, Matthew and the team went out of their way to ensure everything was taken care of. Great service throughout, wouldn't use anyone else.

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Friendly and professional staff.

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My car is relatively of a higher age and needed a lot of work but I was given opportunity to decide on what on the list of jobs needed to be completed immediately, and which ones could be done at a later date. Lucy did a brilliant job overall.

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Very quick to diagnose and fix the problem.

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As above, I found the whole visit friendly & welcoming

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All completed in timeframe promised

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This was my first visit and as soon as I reached the forecourt I was made to feel welcome. The whole experience was very stress free and the work carried out was excellent and to a high standard.

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Exceeded expectations every step of the way from the start, from car park attendant to the technician.

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A professional service and polite staff.

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Lucy was Very Good

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friendly and attentive staff covid secure facility very happy that they're open on a saturday morning

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Amazing team and great management! The team have great service skills and know exactly what they were doing. The showroom was also covid safe and very clear. They even sprayed my existing keys with sanitiser!

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As above Michael was very good from dropping off the car, keeping us in touch and dealing with an issue that had arisen.

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I felt included

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Andrew was very knowledgeable and very polite when dealing with my auto stop start problem. He rang me and kept me informed.

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Very friendly staff

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Very good in given attention to your needs and explaining things in details.

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From my initial phone call regarding service to picking up my car it was brilliant.

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Expectations managed regarding cost and timeline.

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Car was booked in quickly and bill came to less than I was told.

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I'm extremely satisfied with my experience at BMW, Andrew Fergus who was dealing with me was absolutely amazing, from the first point of contact,his overall approach to my situation and answering all my questions throughout was perfect and made me fe

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The Team will see my car urgently to repair something that has suddenly gone wrong. I live in a village and have no other means of transport.to go shopping or visit the Doctor, etc.

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Excellent service

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Pleased with attention and service.

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Top work

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An issue with billing for my recent big service was brilliantly handled by Michael Sly at Bromley, leaving me very happy. I've always found the staff at Stephen James Bromley to be very courteous and helpful.

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Always top quality service

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Brake service and end of warranty check carried out promptly - car booked in in time to fall within warranty period. Courtesy car provided at short notice

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Excellent service, courtesy car and communications. Price for servicing higher than I would have liked which is why I didnt give the highest score.

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Fantastic service

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Very professional

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staff were friendly and helpful

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Splendid service and above and beyond my expectations

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The lady that attended to me was very polite. I kept my car there overnight and picked it up later the next day. There was no pressure to return the loan car.

Service

Reece was very helpful and prompt. Also send me a very helpful health video explaining the details.

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Reece was very polite and attentive, he explained was was involved in my service and what items were not covered in my service pack

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The service team are very friendly & professional. All my requirements were catered for according to expectation.

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My car is in experience and competent hands

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Booked the service over the phone,took minutes,was informed that the duration of the service will be 90 min.Arrived and was greeted by staff,told what will be done and everything was done in less than 90 min. Staff were very kind and helpful

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Good quality workmanship, thorough analysis with good feedback. Smooth operation.

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All my concerns were addressed in a kind, respectful, considered way. Reece Kersey was particularly brilliant and I would definitely return

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Good communication and efficient

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Efficient courteous and helpful

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Send me a short video of the car, the technician explained very well. Lucy the service manager answered all the questions, handled it very well.

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Nothing to complain about really

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Walked through process by BMW breakdown operative.

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Efficient & friendly.

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Excellent service..

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Good pricing, fast service.

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Quality Service

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Everything attended to, I was sent a video of the examination.

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The process was really simple

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Very professional service and always a great experience.

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Great service from Helen Gregory at Stephen James; car was in the showroom to avoid getting wet on day of collection! Great follow up after noting that windows were smeared - fantastic customer service!

Sales

Top people

Sales

At every point I had support.

Sales

See above! Plenty of communication, plenty of opportunities to ask and have questions answered, a smooth journey from decision to collection.

Sales

It was very easy and simple to do business

Sales

I went to a BMW with the intention of buying a used car. Helen convinced me to buy a new one. Thank you very much Helen for that. I am very happy with the choice of a new car.

Sales

We were kept up to date through the process, communication was great and very professional as well as friendly.

Sales

Aaron Thomas was an excellent point of contact and give us exceptional service.

Sales

Aaron explained everything in detail about the car

Sales

Everything was well explained and clear

Sales

The process was amazingly quick; it took only 5 days from purchase to delivery.

Sales

I was very happy with the whole experience and the level of customer service was one best I've received

Sales

Going through buying a car through the pandemic was made easy through BMW bromley. Especially with Nic's help.

Sales

Nick Reynolds sent me a video of the car and ensured that I did not leave without my music being connected which ensured me being relaxed on my 1st journey.

Sales

Very straightforward despite Covid restrictions

Sales

Due to lockdown all correspondence was phone / email - but my questions were always responded to very quickly and helpfully. Rahaab was excellent throughout the sales process.

Sales

Always got a call back when requested - hand over was nice and easy

Sales

The salesman made everything very simple. He kept on constant contact while my car was being built. Excellent

Sales

The whole process was smooth, and I was informed of the progress in all the stages.

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Was able to adjust to my needs, especially during the pandemic. Extremely supportive.

Sales

With the current pandemic and risk assessment to keep everyone safe I was still given brilliant customer service.

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Always happy with the results and outcome of my vehicle.

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Friendly and extremely helpful.

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Understood my requirements and quickly located a vehicle for me

Sales

The experience was really good friendly informative staff they really went the extra mile especially my salesman Nick Reynolds Bromley BMW

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Knowledgeable & informative.

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Confidence in Aaron Thomas in explaining everything and delivering what I expected.

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Rahaab was very friendly.

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Always quick and efficient in dealing with any queries during the sales process and helping me to sort out problems with BMWFS at the end of my finance agreement

Sales

Anand was good at communicating via email and phone and keeping me updated I have purchased 4 BMWs and this rates as good as any previously

Sales

Nick Reynolds was very helpful and friendly, and went to extra lengths to show us the car over Microsoft Teams and sent us a video to assist with our purchase.

Sales

Covid safe

Sales

The whole process from start to finish was efficient, professional and friendly