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The car's computer was not reset correctly. When the car was handed back I soon noticed that I'd been left with a service indictor on the dashboard suggesting the car needs to be serviced by March 2020 (despite having a major service mid-Dec 2019).
Excellent first class service
Citnow video explained what they looked at under neath my car. Car was spotless and finished on time.
Very personal and attentive service from a well-trained and knowledgeable member of staff. Also love getting the car back cleaned!
Because the service was good and I like my car
New car handover was very comprehensive.
You ran down the battery on the key fob so that it was on 'change battery' the moment I got back in the car.
Quite expensive but did the job very well and in good time. Very happy overall, notwithstanding the cost. Really excellent, courteous and nice staff and a very good service.
Everything done as requested and on time
All expectations met
Price and car clean experience
Very good service. However it will be good if they stock spares well so that all the required work in same visit
Good job done at a good price
I was dealt with efficiently and the car was returned promptly. The service was carried out to my satisfaction.
I actually took my car in on the wrong date for a service and MOT. BMW accommodated me effortlessly despite this being my mistake.
Staff greet people on arrival; the work was done within the time estimated; staff extremely kind to my 2 young children - particularly my 2 year old son who loves cars. One staff member (possibly called peter) went out of his way to be kind to my son
I did not receive a video link with the work done on my car. My car was not vacuumed after my service
As a mobility user, I was taken care of and treated professionally.
The whole experience. They were able to answer any questions I had with confidence. All the staff in the showroom were friendly and welcoming. Outstanding customer service experience
I brought my car in and told BMW what the problem was, they repaired something completely different, gave me back the car and charged me £680. The car broke down again i returned it to BMW and they finally repaired it and charged me another £900 .
Efficient and courteous
I was treated fairly with my issue, the matter was dealt with quickly . The team was polite and respectful.
The staff were polite and helpful but at the end of the day could not provide a satisfactory conclusion
Nice to be greeted in the car park by name. Work done by agreed time, but mechanic forgot to carry out a request which then entailed going back into the dealer, another phone call, an email and another visit before things were resolved.
I was treated well and everything happened as expected.
Explanations given as to possible problems downstream for an ageing car but with reassurance as to current status.
Staff kept in touch and explained the problem
I would've given 5 stars was it not for the fact that the courtesy car was quite dirty. I keep my car very clean and won't drive a dirty car so when the courtesy car was covered in leaves I was a little disappointed. Otherwise I was very satisfied
timing to suit me..was carried out while I waited. Comfortable waiting area
Wasn't happy with some of responses with regarding tyres
My vehicle required many minor repair, so this took longer than excepted
They provided part and replaced same day. Previously I came and they offered free loaner.
Fault attended to quickly
The service is fine, the front of house part not good.
All good. Was able to wait while the car was being serviced. I think it very strange that a £39 standard scope is added to everything. I think it would be more transparent if you added that into your advertised servicing prices.
The service Lucy provided was quick with good communication regarding the service requirements.
Waited 4 hours in cold with 84 year old friend in car for pickup truck Unacceptable Comlplaint dept,are looku=ing into it but have heard nothing
Am happy. Apart from a few issues the rest was smooth.
Generally happy with service at S James
Undertook some warranty work for me - changing drivers seat belt which had frayed - offered me a complimentary curtesy car for the day and did a basic vehicle saftey check which highlighted that the rear tyres needed changing.
the service offered is second to none
things were properly and quickly
You would have got 5 star if car clean was better.
Always helpful and polite
Lucy Llewellyn was helpful, efficient and cheerful
Done on time & at a reasonable cost
Had to go back twice after work for resetting computer then unfinished cv joint gaiter.
Ollie couldn't do enough to help and kindly got some scuffs and paint chips rectified prior to picking up the car. He spent a long time running through all the features and infotainment
Nice clean environment and the two hours of wait time passed quickly
The car was not cleaned & terrible customer service as explained in previous question
Having broken down twice before in dangerous situations it was disappointing that a fault could not be found.
Been properly informed and updated of my vehicle.
Staff always polite and explain everything clearly.
All work carried out on time and cost. Staff very good.
Took three attempts to book a service. Found the automated answer service very irritating. Left hanging on a one point for around 10 minutes listening to adverts for BMW
Exceptional service by Lucy Llewellyn, Service Team Manager at Stephen James, Bromely. she is very professional, knowledgeable and kept me informed of the status of the vehicle and understood issues and resolved it well.
I was dealt with in a very professional and efficient manner which was to my complete sattisfaction.
Could do with more hire cars being available
Polite, friendly, clean car and all good.
knowledgeable service personnel
Largely influenced by cost of work but also lack of clarity/knowledge over whether the work could be completed by a third party. Also sceptical about the need to change the front discs. People polite and courtesy car drop-off service good.
Mixed Service.Slow to inform me there was a major issue (16:30) at high cost.Excellent run through of the problem by Technician (Wayne G). On pickup, parts had been replaced but initial fault was still evident without even starting engine.
the staff were most helpful
Mick was great, à crédit to the company
Went in with an add blue small problem and in no time this was checked and rectified. Very good customer service and aesthetically pleasing environment
I know the dealership over a long period and trust them to look after our car and our family !
As previously stated I cannot fault the manner in which the service was carried out.
I have always found the staff and service to e of a high standard.
They did exactly what was required and promised. Very helpful, efficient and polite
Could not find fault with any aspect of experience.
No problems. Only thing I'd say is they should call when they predict a service may be due. And drop a bottle of wine in the car as a sweetener.
The service I received was first class including the booking, maintenance & repair, and customers services.
Again it was down to the customer service I received from Ken and Rahaab at the Bromley branch made a difference.
All went smoothly without any problems
We were very satisfied with the service. There was a bit longer waiting period for the car to be delivered but it's all worth it.
Again - just a niggle with the car itself, but Aaron at the dealership has been great and we're working it out. If the car was perfect, this would be a 5.
Always got through to someone to speak with. Car was delivered within a week which is impressive
Aaron Thomas at Stephen James Bromley made the purchase an trade in experience wonderful. Very communicative, worked for a deal that gave me excellent value for money and very professional.
Aaron was extremely helpful and walked us through the entire process of switching to a new car seamlessly and with minimal trips to the showroom.
My experience was great. Any questions I had were responded to promptly and they went the extra mile to find out some of the tricky questions I had. First class service.
Taj did a great job and was really helpful.
The centre answered most of my questions quickly, only a few incorrect answers were given.
Impressed with the way everyone worked as a team to deliver satisfaction. Taj was clearly very experienced and competent. His calm approach helped the process as did his patience. I will be happy to ask for him come the next family purchase in May.
Such great service from nick Reynolds
The purchase procedure was poor but the salesman has been fired, which did not surprise me. Delivery was excellent.
The whole process was very fast and pleasant.
Nick was very professional
Aaron and the sales manager oops sorry I forgot his name. They both were very helpful and professional. The sales manager went above and beyond for us.
The two sales personnel Chris White and Aaron Thomas were both extremely helpful and their provided product knowledge were fantastic. Aaron's after sales service has been very helpful and have been able to contact him at anytime.
The car was presented and I was shown all the details then driven out of the show room, what a lovey experience.
Nick Reynolds is a good help.
Excellent environment and service
Test drive easily arranged , salesperson answered all questions satisfactorily, car delivered 10 days after order.