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Having broken down twice before in dangerous situations it was disappointing that a fault could not be found.
The car was not cleaned & terrible customer service as explained in previous question
Nice clean environment and the two hours of wait time passed quickly
Been properly informed and updated of my vehicle.
Took three attempts to book a service. Found the automated answer service very irritating. Left hanging on a one point for around 10 minutes listening to adverts for BMW
All work carried out on time and cost. Staff very good.
Staff always polite and explain everything clearly.
Exceptional service by Lucy Llewellyn, Service Team Manager at Stephen James, Bromely. she is very professional, knowledgeable and kept me informed of the status of the vehicle and understood issues and resolved it well.
I was dealt with in a very professional and efficient manner which was to my complete sattisfaction.
Could do with more hire cars being available
Polite, friendly, clean car and all good.
knowledgeable service personnel
Largely influenced by cost of work but also lack of clarity/knowledge over whether the work could be completed by a third party. Also sceptical about the need to change the front discs. People polite and courtesy car drop-off service good.
Mixed Service.Slow to inform me there was a major issue (16:30) at high cost.Excellent run through of the problem by Technician (Wayne G). On pickup, parts had been replaced but initial fault was still evident without even starting engine.
the staff were most helpful
Mick was great, à crédit to the company
Went in with an add blue small problem and in no time this was checked and rectified. Very good customer service and aesthetically pleasing environment
I know the dealership over a long period and trust them to look after our car and our family !
As previously stated I cannot fault the manner in which the service was carried out.
Could not find fault with any aspect of experience.
They did exactly what was required and promised. Very helpful, efficient and polite
I have always found the staff and service to e of a high standard.
No problems. Only thing I'd say is they should call when they predict a service may be due. And drop a bottle of wine in the car as a sweetener.
The service I received was first class including the booking, maintenance & repair, and customers services.
Kept me updated on progress of car
Everything worked well. Great communication and logistics.
Fitted me in on very short notice
Service ok. The complimentary clean was awful water streaks everywhere and marking inside the car that wasn't there pre clean
The car was ready within the promised time and returned clean and hoovered thank you
another half hour wait while service lights history rectified
Courteous reception and efficient service staff with all the paperwork in order and ready on my arrival and pick up.
Friendly and quick turn around
Service is good and staff are helpful.
Very efficient with excellent feedback to the customer.
Very satisfied. My needs were met .the flexibility of spreading the remaining balance
See above answer
Stephen James did a very good job of the service, they gave me video feedback and the car was clean when returned. I would have given them five stars if the cost was more reasonable.
They seemed to have done a good job and we had a contact through out the repair
For the money I paid my tyre pressure was not even reset. I rang few weeks prior to my car service to purchase service pack but no one from sales phoned back. By the time I brought the car in for service the pack was stopped.
Good service: reception good on arrival, car was serviced in the time agreed although I wanna hoping it would ready at 3pm as I dropped off at 7:30am. Also car was blocked in when I arrived. Other than that, good service and no issues.
Efficient fast service
BMW team did a great job with ensuring all the work was done with no scrimping of using the warranty for as many problems as possible
Stephen James staff always provide a very high and friendly service with the expert knowledge one expects from such a dealership.
Overall very satisifed. Would have been 5 stars but for 2 things: quite a long wait when picking up car and although car was cleaned, the windows were smeary and not very clean
Had to produce key fob to allow BMW to decide why and what for was my service indicator showing. When later contacting BMW as to time factor needed to allow for whatsoever service required, BMW unable to assist me without again seeing key fob.
Find the after sales service always lacking
Regardless my experience with BMW , everything was amazing...
Customer service is very good especially the females booking-in your car
Not satisfied with the state my boot was left in after repair of windshield washer leak. Floor cover/lid in the boot was left opened and tool kit/wheel nut wrench case was just thrown in boot (photo available if required). Would have been 5 *
For the same reasons as above.
I've given 3.5 stars because as I said previously it took a while for my vehicle to be sorted. It was eventually nice of BMW to acknowledge that they took too long and offer compensation for the inconvenience caused.
Although the car was clean there was a lot of smear marks over it, I even hinted that I may want to change the car and got told you have to speak to sales, I thought he may have got someone to help but hey
telling me all available options
Personal, polite and efficient service
Helpful staff at Stephen James. Keep you informed. Polite. As a woman, they don't treat me like a moron as some other dealers do.
Everything was dealt with in a professional manner
Everything was efficient but I clearly stated the tyre pressure monitor was showing as an alert and the engineer did not fix this despite the team telling me the pressure had been topped up and reset.
I felt I'd been mis-sold a service pack at purchase a few years ago - the seller hadn't explained that it was for the life of the car *from new* so it was quite a surprise to suddenly find myself on the end of a large invoice.
Very expensive for a minor service / oil change and oil appears over-filled - leaving a slight leak on my drive.
Aaron and the sales manager oops sorry I forgot his name. They both were very helpful and professional. The sales manager went above and beyond for us.
The two sales personnel Chris White and Aaron Thomas were both extremely helpful and their provided product knowledge were fantastic. Aaron's after sales service has been very helpful and have been able to contact him at anytime.
The car was presented and I was shown all the details then driven out of the show room, what a lovey experience.
Nick Reynolds is a good help.
Excellent environment and service
Test drive easily arranged , salesperson answered all questions satisfactorily, car delivered 10 days after order.
The whole experience of choosing a new car, part exchange of my old car and collection of my new car was a pleasant one
constantly updated and delivered on time
I would have given 10 but one thing that wasn't done correctly was my payment dates were incorrect and I then had to change them myself to the actual date I wanted.
I have now purchased three cars from Taj Dhoofer. He is very knowledgeable about the BMW fleet of vehicles and always finds time to understand your needs. Works hard to find the right car for you and best finance options to support where required.
Everything was smooth
Stephen James in my view offer the best buying experience possible, the deal was fair but the service I received was second to none. If BMW creates the ultimate driving machine then Stephen James creates the ultimate buying experience.
The team of Nick Reynolds and Fleur is a fantastic company any time iam looking for a new car I always contact these two their reception is welcoming they go all the way to make you satisfied with humour
Completely satisfied and the young guy called Rahaab Sharif was excellent.
brilliant sells team friendly
I received excellent attention from the sales manager and the salesman.
Everything was completed and arranged/delivered as agreed
Taj is a great salesman. Not your typical pushy, cocky car salesman. He gave me time to make my own choices and decisions and let me know what extras I could add and i loved seeing what the car would look like on the TV screen.
Very good service, especially in sourcing the exact car that I wanted.
A fault in the wooden fascia was remedied quickly, which was good (BMW QA not so much). The additional key I ordered was not matched to the car when I went to pick the car up. It had been left in its bubble wrap in the car but had not been checked.
The dealer was always happy to help with any queries, explained specs/features in depth and spent time showing me around the new vehicle during handover.
Taj ( as usual) did a great job helping us
Great customer service. Made the whole process very easy and enjoyable