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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As mentioned above. Had to buy a new wheel lock.

Service

Please see comments above

Service

The young lady named Lucy who booked in my car at the showroom/garage was very professional and helpful. I understand that this is another young lady also with the name Lucy.

Service

continued bad service

Service

Poor availability of service slots mean long waits. No courtesy vehicles available is poor for a premium brand.

Service

having booked a fast track service for a 2 hour window the car took 3.25 hours until it was ready for collection. upon receiving keys back and checking service history log in car I found inaccurate information which the center staff could not correct

Service

Staff very good

Service

As usual the sales service is good but not great re service. The car was badly parked, the service person made no effort to move the car to ease my departure. Fortunately there was a lovely Mauritian member of staff who opened the doors.

Service

All went smoothly, but I wasn't expecting such a long wait

Service

A brilliant video detailing the checks carried out and a nice clean car!

Service

I forgot my MOT was due, Charlie Taylor arranged a last minute booking for me and she managed to get me a fast lane appointment too.

Service

Job done properly

Service

Received courteously. Made me feel,they wanted to please me me. Very good soft skill May it long continue

Service

The work was completed quickly and professionally.

Service

Web site booking a little glitchy.

Service

The cost of the service was higher than I would have liked.

Service

Did what they said on time and at reasonable cost

Service

It was courteous and efficient - BMW are expensive but they offer excellent customer service and the addition of a full valet which makes the price justifiable usually.

Service

Really satisfied, but what I would expect for the price.

Service

Didn't give 5 stars as car was not cleaned when I picked it up

Service

There was nothing i could fault with their services

Service

I like the fact that you can look at video evidence of the service

Service

everything was good

Service

As above - price

Service

Comfortable warm prompt service ample responsive to queries

Service
Very pleased we could deliver you a good service.

Fitted the service into our time scales

Service
Mrs Wilcox thank you for your positive feedback.

Raise the same issue with my car after purchase 4 times before it was resolved, despite my clear explanations on the problem which were dismissed on the first 3 occasions.

Service

Face to face, fantastic. however I asked staff to value my car while it was in for a service so I can look at upgrading, i was told i would hear back the next day, I never heard anything. I emailed two members of staff almost a week later, no luck.

Service
Mr Mulhern, I have asked our sales team to contact you I am sorry your request wasn't followed through. Pleased you liked the video link and see this as a positive customer benefit.

Quick and efficient, although quite expensive

Service

Prompt and efficient service.

Service
Thanks Mr Nelms for your comments we are currently looking on how we can improve our call booking , handling service, in the New Year we should be offering a better service.

I really like BMW for cleaning the car after service. But this time the car interior was not proper clean like the last time I was there.

Service

Service delivered as promised

Service

Fixed the fault and had parts no waiting for it to arrive and nice customer service

Service

Staff have always been very hospitable, always there to help, friendly.They kept me up dated and everything was done to the time they estimated.Thank you.

Service

See above

Service

The service experience is good but the booking experience is always very poor.

Service

They told me before I left the price of all the work needing to be done.

Service
Thank you for your kind comments.

Service logbook was not stamped, I have to come back for that.

Service

The instore car service that was scheduled for 1.5hrs, took just over 2. Wasn't a problem but as I had planned for an hour and half, it did put me under some slight time pressure for my next appointment.

Service

They haven’t solved the problem

Service
Thank you Mr Piddock I have asked our Service team to contact you.

The work was done quickly. The mechanic was polite and friendly. It’s the atmosphere at the service desks. I felt uncomfortable. This car is my 3rd BMW and all services have been done at the same garage. Used to be really good.

Service
Mrs Henley points noted and will supply feedback to our team.

Not an easy branch to deal with, especially when you request call backs. You only need to go on google and you will note the amount of comments in regards to lack of customer care, no call backs from this branch, I unfortunately experienced the same.

Service
Mr Nagra, Thank you for your feedback. We are extremely busy and are doing our best to improve our services going into 2019. I understand your frustrations and we are working hard to provide a better experience.

very friendly and helpful team, fix completed in 1 day and excellent loan car

Service

Parking is a nightmare at this dealer. The revised showroom is very austere. No staff available when I arrived though I was not waiting too long. The "wash and Vacuum" was more like dusting the car with a hose.

Service

Quite expensive for a simple fault. Supplied video of car survey was only 12 seconds long! I would have expected them to realise that this wasn't helpful!

Service

EXTREMELY PROFESSIONAL

Service

There were no problems.Everything went smoothly.

Service

The service department representative was very friendly, helpful and professional, and the necessary work on my car was performed to a high standard and in a timely manner.

Service

Sorted car out quickly

Service

Couldn't ask for more

Service

Careful explanation provided

Service

Met all my expectations

Service

My car required an mot. The passenger lock was sticking so I asked for this to be looked at. This required a technician cost of 99 to say the lock needed replacing then 350 plus cost to replace. If I'd have known cost I would have done myself.30mins

Service

This service was okay, however it required the car for the whole day to include a Courtesy 'Showroom Valet' due to a v.poor situation from a previous service.Recovery of trust will depend on the next experiences.......

Service

Service Representative totally ignored meWas therefore unable to address additional items which needed attention

Service

The centre deals effectively with servicing and warranty issues. Personally I would like the firm to keep customers more informed on strategic BMW matters such as diesel emission devekopments and premium offers ( swop of diesel for petrol?)

Service

Their attention to detail is terrific, and all the staff seem to enjoy what they do and want to help you.

Service
Thank you for your supportive feedback.

The service from the Bromley branch was good but not exactly outstanding. My car was only in for a service, so very straight forward.

Service

It has taken several visits to address a rear fog light failure alert, in fact the car is due to go back again on Nov 5. Also, an alloy refurb caused a tyre pressure monitor failure which required the car to go back again. X3 M66 TDP.

Service

BMW staff is enthusiastic to customer. My car was carefully maintained to high level service.

Service

The job was done efficiently and effectively.

Service

My car was serviced, cleaned and software updated. There were no frills, like plastic over the seats or forms to complete. Just a straight forward efficient, professional job done.

Service

Level of communication was best in class

Service

Was done very quick and my vehicle was well look aftered.

Service
Very pleased that we delivered a great service Mr Shiyani thank you for your great feedback

I had issues with incorrect registration number that I discovered later. My navigation was not working and I had to wait for 4 days for it to be activated. I also wish someone could tell me the specific of the model I bought - like what is in

Sales

Very happy with the professional service a few additional extras could have been given for it to be perfect

Sales

No pressure on buying. Product knowledge was excellent

Sales

I had up to date news on my car all the way a long and nick reynolds was great

Sales
Thank you Miss Murphy for your kind feedback much appreciated.

I have now brought 6 cars from Paul Ballard and Taj Dhoofer who handles all the paperwork and ensured everything was in order

Sales
Paul really appreciated your kind comments thank you.

Very happy with BMW centre

Sales

Very good sales service

Sales
Thank you for your kind comments.

Overall, the sales person was excellent, informative and communicated well. I was provided with the correct information at the appropriate time.

Sales

My sale guy Taj was great ,, always going beyond to make everything great

Sales

I went as far as sending a thankyou card to Nick.

Sales
Thank you Ms Albery, Nick will be pleased.

Great experience ordering my new bmw 1 seriesCollected 2 weeks earlier than expected.

Sales

Easy and uncomplicated.

Sales
Thanks Mr Bradley

Kept up to date at all times by Andy Sitch. An excellent sales person who does BMW proud

Sales

Made me feel special

Sales
Thank you Mr Salim