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On the day service was very good and very smooth. When I arranged to book in the car for a service, I asked for detail of the cost for the works. The lady said she would find out, but I did not get called back and had to phone again for the info
Really happy with it, really quick turn around.
i was seen by michael sly he was helpful and answered all my question and concern.
Very helpful. Kept to time schedule.
Polite good service
Reece as always have delivered a superb service
Excellent execution of the job to be done. Couldn't ask for more. Epitome of professionalism.
I have nothing to be not satisfied for
Problems with sensors was dealt with 100%
Completed service on time
excellent service and helpful staff
Quick check in, COVID compliant and kept me informed of all aspects of the service
I thought my BMW had been booked in at the Bickley branch of Stephen James but, when I arrived for the service, I was told that it hadn't been booked for Bickley after all. However, it was explained that wasn't a problem and my BMW was then serviced.
The service receptionist i spoke with was extremely polite and efficient- I believe her name is Lucy. I also spoke with the mechanic,i believe his name is Richard, very professional, excellent customer relations attitude.
Job was completed to the best
Friendly and very helpful kept me updated while car was being serviced
The representative was professional and helpful
Staff are polite, helpful and I like the video check of my car
Gave me a courtesy vehicle even though current Covid restrictions meant vehicles were not possible, however they insured I could get home.
There were a few problems with queries about my warranty but Andrew was really helpful and sorted everything out for me.
Efficient and polite.
They were efficient & the work was done in a couple of hours
Lucy was great, made everything super simple - in and out in just a few minutes, just as easy when I came to pick up the car.
Service was good but prices were higher than expected
Prompt & reliable servicing
Feel happy that my car has had been completely looked over and any faults corrected
Just an MoT this time but very quick and no issues which was great.
The video following the service was excellent
Satisfied with the service given!
Overall good experience
Because it everything was very simple and easy.
Issue I went there for was resolved while i wait seems nothing was too much trouble for the team
Andrew Fergus was exceptionally helpful , courteous and professional. A credit to BMW and Stephen James.
Everything worked like clockwork
Very good service and great people
Comment as above.
Easy to book service and MOT, completed on time while i waited
You did what you were asked to do.
Richard and Lucy are the best
The works were completed to my satisfaction without any hassle which from past experienced at other garages is no always the case.
See above box
I've dealt with Stephen James for nine years now. The staff are highly highly professional and dedicated, you feel as if you're the only customer at the showroom. Their engineers always carry out work to the very highest standards.
Everything done as stated and as requested.
Amazing, personal service.
As above - very efficient and friendly staff
Video from the service department gives you the comfort that these things have been looked at.
Mr Fergus very helpful in service department
I visited the dealer for help resolving a software upgrade. Not only was this resolved quickly but it was noted my battery required a long charge. This was done overnight and all at no cost and with a smile.
Despite COVID restrictions and the like Stephen James has always been able to accommodate my needs - my recent visit was for major service + MOT prior to my present Motability contract expiring and in anticipation of arrival of my new BMW.
Superb and very professional service. May I take this opportunity to congratulate Lucy Llewellyn. This young lady ALWAYS pays attention to detail, she listens to the client and she is such a delight to work with. A role model and Ambassador for BMW.
The service and parts team completed my issue very quickly and l was able to use my vehicle on the same day
I was struggling with an urgent and imminent MoT deadline. Stephen James Bromley helped enormously by fitting my car in for a test before the deadline.
Very personal, quick and friendly customer service. Lucy from Service Team did all she could and more. Five star customer service with great understanding of customer needs.
Got to the bottom of the issues v quickly
Something wrong with my TP light after replaced two rear tyres but Reece K. managed to sold the problem. Very professional and honest person.
Regular updates/check in's and I particularly like the video walk through of the underbody of the car running through the condition / key maintenance items
It was pleasantly easy to park when I arrived. I was impressed with the Covid-19 controls in place. Work was completed in time to allow me to collect car after travelling back to dealer by train.
Service and MOT done well and a fairly reasonable price.
Great job by Lucy and the team!
Liking the technology and honesty
Service carried out promptly and video sent detailing work carried out
Covid secure, machine to take my temperature at the door coupled with hand gel. Received a video showing the underneath of my vehicle with a spoken description, this is brilliant.
Very satisfied, all staff were extremely helpful, especially Andrew in service.
The service officer was really pleasant, polite, welcoming and very efficient. She gets 10/10!
Very very satisfied! Booking experience via the MyBMW app was seamless. Covid norms strictly followed when dropping off the car. The super slick touch was the personalised video made by the technician and emailed to me - a simple thing but very nice!
Because you done what i asked you to do
Very satisfied, clear explanation of the service
The service was helpful and courteous and the Sales Executive we dealt with, Aaron Thomas, went above and beyond to help us.
Was thinking about the imminent winter and received the offer of a winter check-up form SJ. Good value and reassuring video received.
They always explain everything they have done together with a complimentary car check
From first contact through drop off to picking the car up, everyone was extremely helpful and professional and everything done to the highest standard. Andrew Fergus deserves a special mention: he is a real credit to you.
Extremely quick. Loved the fact you sent a video to us to talk about our car with commentary. It gave me a idea of what was happening and what I had to do in the future
video to show thorough examination
Prompt Service. Helpful staff.
The service was done very quickly and Andrew Fergus was very easy to work with and helpful.
They did exactly what they said needed to be done - on time and at a fair price..
Great customer service
staff polite, and nothing was to much trouble.
Despite Corona the service side was fully open and staff careful in using PPE.
The desk staff was very helpful and efficient, and the work on the car was great.
Excellent professional staff, very courteous and thorough work.
Pock up and drop of good and the job done
Quick and efficient - no hassle service
No problem at all 10 out of 10
The faults on my car was diagnosed and died very quickly as another garage could not find the fault
Great customer service from the service team both ladies at Stephen James were extremely polite and professional and kept me informed they clearly know their job inside and out excellent service!
They allowed me to extensively test drive the 1 series with various engine configurations
Easy, fast and safe pick up service in difficult times.
Social distances all very dage
Still felt like a very personal service despite corona virus restrictions
Nick Reynolds made our experience great.
Excellent service from start to finish
car was due a lot earlier than any other bmw in the uk could offer!
2020 was a very difficult year for many businesses and my decision to purchase a new car came right in the middle of the Covid restrictions, but despite this the team at Stephen James handled everything with professionalism.
James was very attentive and kept in touch throughout the sales process, despite the tricky COVID times. Also arranged collection at the most convenient time which I appreciated
Rahaab, Ken and the rest of the team were very patient in sourcing me the right vehicle. In the end we settled for a factory order and I was kept updated throughout the process. Despite lockdown causing delays!!
I was initially quite nervous about purchasing a new car, especially during the current Covid situation. However, Helen put my mind at ease and explained everything to me. I was so happy to finally meet her and see my lovely new car!
The agent who dealt with all the details of my purchase was excellent Will Dorf the agents name was above and beyond all I expected of a salesman.
BMW has an astounding reputation and it lived up to its image during my contact with the chosen dealer.
Informative from start to finish
All documents were prepared prior to our arrival to streamline the process. Explanations were clear. Sales and tech team willing to answer questions.
Very happy would definitely recommend to a friend
The overall service was excellent. The communication was great and I received regular updates on the progress of the vehicle. When attending the Centre, all staff were very attentive
I was provided with all the information needed and there was always some one available to answer any questions.
From start to finish in the process the Sales Executive, Aaron Thomas provided a first class service, with nothing too much trouble. I was kept fully informed at all points and the collection process was very smooth.
Helen was very professional yet personable throughout and I felt like she did all she could to offer me the best solutions.
Aaron was amazing and kept in touch at all time
Amazed at the delivery speed from start to finish and Nick Reynolds from Stephen James Bromley was just fantastic and why I will most likely choose BMW again in four years time.
Wished for hassle free, efficient and most importantly quick turnaround - all my wishes were granted.
All three of the staff I dealt with - the sales person, sales manager and finance advisor were extremely knowledgeable and did all they could to understand my needs and structure a deal that sold the car to me.