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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Video showed the checks carried out and gave a good verbal description of all the areas checked and what the results were.

Service

Easy to book and information given of the service carried out. Well organised with the self distancing and sanitising.

Service

Simple booking system online. Everything was smooth and price was reasonable.

Service

Good efficient service

Service

very friendly , loved the video of cinema the workings under the car

Service

Efficient, professional service.

Service

Just good, efficient, helpful, and quick service

Service

It was a very positive experience given the current difficult circumstances with Covid 19 and all the safety measures in place.

Service

Apart from paying more than I thought i was satisfied

Service

All was well organised at Bromley and ready when advised

Service

Courteous and efficient

Service

As before great service and friendly and professional staff

Service

Smiling and helpful

Service

All was good.

Service

The staff were very friendly

Service

Serviced my car quickly and efficiently, notified by text and a call.

Service

There were no issues from my perspective

Service

When I dropped my car off I was told it would not have a complementary wash due to covid! I could not understand risk of washing car.

Service

Andrew Fergus very helpful

Service

Good communication

Service

Very satisfied. Handed car over easily. Available very quickly.

Service

Polite and efficient.

Service

The service bookings was swift

Service

I'm happy for working time6

Service

Efficient service delivered by friendly professional staff

Service

Customer service experience is always an important factor for me. Once again this was once again brilliant.

Service

Very good customer service.

Service

I was seen promptly after I dropped my car off and was advised as soon as it was ready.

Service

The service is great well run company

Service

A simple transaction on what was a minor service and the bill was less than £200 probably for the first time. The service staff were pleasant and informative, which hasn't always been the case.

Service

Kept up to date with progress of service

Service

1st time ever not valeted car (understnd why but still disappointing - maybe should have managed expectatons when booked car in

Service

I was offered an efficient and professional service.