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ABOUT STEPHEN JAMES BROMLEY.

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

All handled well - covid precautions seemed good - car was in for recall to enhance silencer noise reductions. Video sent to explain what had been done was useful and well presented.

Service

A great service as always, with no hassles

Service

The whole process went smoothly.

Service

Taj was professional and knowledgable about the car and the purchase process

Service

5/5 cannot be faulted

Service

Did what you said you would do and listened to my additional request.

Service

Always friendly and efficient.

Service

All went well no issues. Would have been very satisfied if they gave me a courtesy car

Service

Efficient service carried on time and useful video provided

Service

Work clearly explained and all done in one day.

Service

Professional service

Service

The Service Team and Engineer went out of their way to find a solution and the engineer, Wayne was very helpful and knowledgeable to talk to regarding the irritating noise around the doors and solution and the battery mileage capacity issue re 330e

Service

Part ordered in advance for warranty repair so very quick job.

Service

Everything was dealt with perfectly and professionally.

Service

good

Service

First class service.

Service

Very professional

Service

No issues at all - highly efficient.

Service

They arranged a follow up job that needed doing at a time to suit me and arranged a test drive at the same time. Both jobs were completed within the time promised. Staff very friendly and helpful.

Service

Reece went above and beyond to help me out of what would otherwise have been an extremely stressful situation.

Service

No complaints

Service

First service with this car. Very efficient.

Service

My vehicle had a recall and timing to book it in was quick

Service

Professional no problems very polite staff

Service

Work completed quickly and efficiently and priced reasonably.

Service

They rectified the missing bolt as a result of the end of warranty service and they also sorted out the issue with my air conditioning. They took full responsibility and communication was excellent. Reece, The Service Manager was brilliant. Thanks.

Service

came too early for service but had a health check on car anyway

Service

Personable, professional and welcoming

Service

Just so easy start to finish

Service

Video showed the checks carried out and gave a good verbal description of all the areas checked and what the results were.

Service

Simple booking system online. Everything was smooth and price was reasonable.

Service

Easy to book and information given of the service carried out. Well organised with the self distancing and sanitising.

Service

Good efficient service

Service

Efficient, professional service.

Service

very friendly , loved the video of cinema the workings under the car

Service

Just good, efficient, helpful, and quick service

Service

It was a very positive experience given the current difficult circumstances with Covid 19 and all the safety measures in place.

Service

Apart from paying more than I thought i was satisfied

Service

All was well organised at Bromley and ready when advised

Service

As before great service and friendly and professional staff

Service

Courteous and efficient

Service

Smiling and helpful

Service

All was good.

Service

The staff were very friendly

Service

There were no issues from my perspective

Service

When I dropped my car off I was told it would not have a complementary wash due to covid! I could not understand risk of washing car.

Service

Serviced my car quickly and efficiently, notified by text and a call.

Service

Andrew Fergus very helpful

Service

Good communication

Service

Very satisfied. Handed car over easily. Available very quickly.

Service

friendly,helpful dealership with a nice atmosphere

Sales

Experience was without any issues

Sales

My experience was stress free and painless and I never felt i was being pushed towards a deal. The cleanliness and social distance measures in place were managed very well and clearly a high priority.

Sales

I was offered an efficient and professional service.