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Very quick to diagnose and fix the problem.
As above, I found the whole visit friendly & welcoming
All completed in timeframe promised
This was my first visit and as soon as I reached the forecourt I was made to feel welcome. The whole experience was very stress free and the work carried out was excellent and to a high standard.
A professional service and polite staff.
Exceeded expectations every step of the way from the start, from car park attendant to the technician.
Amazing team and great management! The team have great service skills and know exactly what they were doing. The showroom was also covid safe and very clear. They even sprayed my existing keys with sanitiser!
Lucy was Very Good
friendly and attentive staff covid secure facility very happy that they're open on a saturday morning
As above Michael was very good from dropping off the car, keeping us in touch and dealing with an issue that had arisen.
I felt included
Andrew was very knowledgeable and very polite when dealing with my auto stop start problem. He rang me and kept me informed.
Very friendly staff
Very good in given attention to your needs and explaining things in details.
I'm extremely satisfied with my experience at BMW, Andrew Fergus who was dealing with me was absolutely amazing, from the first point of contact,his overall approach to my situation and answering all my questions throughout was perfect and made me fe
From my initial phone call regarding service to picking up my car it was brilliant.
Car was booked in quickly and bill came to less than I was told.
Expectations managed regarding cost and timeline.
Pleased with attention and service.
The Team will see my car urgently to repair something that has suddenly gone wrong. I live in a village and have no other means of transport.to go shopping or visit the Doctor, etc.
An issue with billing for my recent big service was brilliantly handled by Michael Sly at Bromley, leaving me very happy. I've always found the staff at Stephen James Bromley to be very courteous and helpful.
Brake service and end of warranty check carried out promptly - car booked in in time to fall within warranty period. Courtesy car provided at short notice
Always top quality service
Splendid service and above and beyond my expectations
staff were friendly and helpful
Excellent service, courtesy car and communications. Price for servicing higher than I would have liked which is why I didnt give the highest score.
Reece was very helpful and prompt. Also send me a very helpful health video explaining the details.
The lady that attended to me was very polite. I kept my car there overnight and picked it up later the next day. There was no pressure to return the loan car.
Reece was very polite and attentive, he explained was was involved in my service and what items were not covered in my service pack
My car is in experience and competent hands
The service team are very friendly & professional. All my requirements were catered for according to expectation.
Booked the service over the phone,took minutes,was informed that the duration of the service will be 90 min.Arrived and was greeted by staff,told what will be done and everything was done in less than 90 min. Staff were very kind and helpful
Good quality workmanship, thorough analysis with good feedback. Smooth operation.
Good communication and efficient
All my concerns were addressed in a kind, respectful, considered way. Reece Kersey was particularly brilliant and I would definitely return
Send me a short video of the car, the technician explained very well. Lucy the service manager answered all the questions, handled it very well.
Nothing to complain about really
Efficient courteous and helpful
Walked through process by BMW breakdown operative.
Efficient & friendly.
Good pricing, fast service.
The process was really simple
Everything attended to, I was sent a video of the examination.
Very professional service and always a great experience.
Service completed with full information of condition of components inspected. including video of inspection.
Very helpful lady. Much improved customer service.
excellent client service.
Had no problems with the service. Just very sorry that because of the coved restrictions you were unable to wash my car ,as you always have in the past
Service department top 10
Felt like they were doing the best they could for me during the covid lockdown.
Great communication and excellent workmanship at all times
Did the job
Excellent end-to-end service
Customer advisor was polite and welcoming from the start with great knowledge
Strong customer focus
Car was well looked after , the repair was well done
Straight forward and fully updated step by step
I was completely satisfied with the service. I feel Lucy Llwellyn needs a special mention for staying behind one evening to ensure I got my keys back to take my vehicle away after a service was done on the same day.
Courteous and friendly. With sensible advice and recommendations for my vehicle.
All very efficient and in these times i was impressed with covid precautions you have taken.
from booking the appointment...molly was very helpful , followed by the most pleasant expert approach by Lucy Llewellyn for the best and polite way to be guided and informed about the process of MOT and servicing .Great hospitality and care in Covid.
Very good customer service by very professional staff.
Team took the time and resolved my wind noise issue that was a manufacture out of factory issue.
nothing to improve
The staff were efficient and frendly
They know there stuff
Staff communicated in a timely and thorough manner through out.
The service i got from Andrew Fergus was amazing from start to finish. From calling me and explaining what service my car needed and going through it with me to show me what i was paying for.
Always looked after well
Lucy LLewellyn was polite, efficient, kept me informed.
Great facility, very helpful staff and the team were highly efficient.
Service, MOT and 3 year check all completed. The test will come when there is a problem with the vehicle that needs attention but I expect this to be handled equally well.
Everything completed quickly and carefully.
I got great service
Very quick and supportive
Efficient and attentive
Excellent service very COVID safe. All repairs done under warranty quickly and efficiently. Good communication too.
If you accept American Express Credit cards you would get the best score! AmEx card is an elite one as I fly fist/business card and there is - a connection to this benefit using this particular card.
This is our second vehicle in 3 years from Stephen James Bromley, from the service department to sales everyone is ultra professional
Car ready promptly.
Didn't wait long. Waiting area was clean and spaced out. Water was offered by one of the sales guys.
The defective tyre was spotted during the MoT; a new tyre was ordered and fitted same day
The telephone booking was courteous and efficient. The service centre staff were professional, attentive and courteous. This was by far the best experience I have had from a main dealer service centre. The video was a nice touch too. Well done!
because it was a friendly experience given by the BMW team , and in particular by my service team manager - LUCY LLEWELLYN. who was excellent .
The reception was friendly and efficient and my service agent (Lucy) was helpful and personable. The only hiccup was that the car wouldn't start when I was leaving. A new fuel filter issue was resolved after 20 minutes.
Excellent customer service.
Updates were provided throughout and drop off and pick up was done with ease
Great customer service.
They made me feel welcome and answered all my questions.
First class experience from booking, meeting with the service manager to picking the vehicle up.
Professional, safe & prompt
Quick availability of service appointment. Covid-secure operation.
There was nothing else that I needed
Given the presence of Covid, Stephen James did everything in their power to ensure that the service they gave was still the best under the circumstance and had obviously made every effort to ensure the customer remained safe whilst in the care
There was nothing to complain about
friedly and very helpfull from the start to the end
Friendly and helpful staff
Business as normal
Excellent service from start to end.
Great service and professionalism from start to finish
Because I was completely satisfied with the service, particularly from Aaron Thomas
The visit was for a safety recall
Excellent service as always. Car was booked in at a time/date to suit me. Courteous, friendly greeting and interaction. Car ready ahead of schedule all issues dealt with. The Covid-19 precautions at the dealership are thorough and comprehensive.
The contact was available and efficient and explained everything thoroughly.
Everything went smoothly without problems
It is my preferred garage as the service is always very good. There are local BMW garages closer to where I live but they are very bad hence I do not mind driving further. I like that I am able to wait there while Covid restrictions are in place.
Professionalism of staff
Customer service was very helpful with the questions I had and they were no hint of impatience when obvious questions were asked. And at the end my fob battery was provided free and I was given gifts which I think was extremely generous.
Very efficient and friendly
Prompt and polite
Waited for car, very glad i brought a book, nothing else to do.
Due to lockdown all correspondence was phone / email - but my questions were always responded to very quickly and helpfully. Rahaab was excellent throughout the sales process.
Always got a call back when requested - hand over was nice and easy
The salesman made everything very simple. He kept on constant contact while my car was being built. Excellent
The whole process was smooth, and I was informed of the progress in all the stages.
Was able to adjust to my needs, especially during the pandemic. Extremely supportive.
With the current pandemic and risk assessment to keep everyone safe I was still given brilliant customer service.
Always happy with the results and outcome of my vehicle.
Understood my requirements and quickly located a vehicle for me
Friendly and extremely helpful.
The experience was really good friendly informative staff they really went the extra mile especially my salesman Nick Reynolds Bromley BMW
Knowledgeable & informative.
Confidence in Aaron Thomas in explaining everything and delivering what I expected.
Rahaab was very friendly.
Always quick and efficient in dealing with any queries during the sales process and helping me to sort out problems with BMWFS at the end of my finance agreement
Anand was good at communicating via email and phone and keeping me updated I have purchased 4 BMWs and this rates as good as any previously
Nick Reynolds was very helpful and friendly, and went to extra lengths to show us the car over Microsoft Teams and sent us a video to assist with our purchase.
The whole process from start to finish was efficient, professional and friendly
Excellent service, completely COVID secure and very personal to us.
Fantastic fast collection
Really easy and straight forward. I was made to feel welcome and was looked after very well.
well looked after -good customer service
Spent a couple of hours building the spec of the car, and ordered the following day. Was a pleasure speaking to Will and he kept us up to date throughout the entire process.
Despite difficult conditions it all went very well.
Great service received and continuous communication with Aaron regarding progress etc
I knew what I wanted and was not seeking advice so it was just a case of locating the car I wanted. Ended up spending more than my budget and not my first choice colour but I was happy with the car. Pandemic prevents a top score
Given the current situation with the Covid 19 Pandemic, I am completely satisfied with the level of service I received. Helen was very kind.
Seamless delivery especially considering Covid restrictions.
Excellent service from my local dealer
My host nick reynolds was extremely helpful and also very polite, he also kept me up to date with everything that was going on with my vehicle and I would highly recommend him to friends and family in there near future. Great customer service!!
He was a very nice helpful polite young man
I was very satisfied with the time and effort I got from Aaron,Mike,and Will.From start to finish it couldn't have gone any smoother.
Crucially at a time of COVID pandemic the dealership felt very safe when purchasing the car and especially so at the time of collecting the car. The sales person (James) was excellent throughout, I had full confidence in everything he said and did.
Very smooth and safe handover process in challenging circumstances.