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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
390 ratings and 148 comments received in the last 90 days.
11 July 2022
Regularly updated with progress and all questions answered promptly.
10 July 2022
Helpful staff & nothing was to much trouble, answered all our questions & made us feel comfortable.
08 July 2022
Very professional
04 July 2022
Nothing but praise for the service given by Stephen James Bromley and Nick Reynolds in particular. He took the time to understand my requirements and was straightforward to deal with.
04 July 2022
Nick made it very easy. Helped choosing colour and options. Kept in contact to update me on progress to delivery.
04 July 2022
I dealt with Rahaab from day 1 and his service and duty of care were exceptional. Very proactive, friendly and efficient service. He had the answers to all my questions & supported us during the process. Rahaab sets the standards of service very high
04 July 2022
Stephen James are an excellent BMW dealership
29 June 2022
Professional service as always, very helpful also with helping with cherished number plate change over
28 June 2022
The car show room is very customer friendly
26 June 2022
Very professional and helpful staff
23 June 2022
See above. Nick made everything smooth and easy. Easy going but professional manner. Arranged for personal registration to be transferred.
20 June 2022
A great experience throughout
16 June 2022
Excellent staff Rihaab made out purchase very smooth also very informative .
15 June 2022
Once I placed my order I was kept informed with regular updates by Taj on its progress through build and delivery process
10 June 2022
Well looked after and knowledgeable staff
06 June 2022
Great service especially from Taj Dhoofer
06 June 2022
The ordering of the new car was made very easy with Neil's all round help and knowledge, and he kept us fully updated on when the delivery would take place without prompting, as the delivery was running very late. Top notch service all round.
02 June 2022
Everything was explained and received regular updates from order to delivery
02 June 2022
Thank you
01 June 2022
representative was helpful, friendly and not pushy.
01 June 2022
Taj was great from start to finish - get me updated all of the time and all explanations were really helpful and clear.
30 May 2022
Very helpful from the moment we sat down to discuss the spec to leaving with the car
24 May 2022
Robert was clear and honest and gave a full explanation on delivery if the car.
23 May 2022
Extremely satisfied.
19 May 2022
Good customer service, kept in constant contact, and responsive.
14 May 2022
Special shout out to Nick who was very helpful throughout
14 May 2022
Kept up to date throughout! Anand Was great and dealt with me from start to finish! Show room is lovely, and all staff friendly!
13 May 2022
Neil Waterman was excellent. He answered any questions we had regarding the car we were interested in. Once the car arrived he explained throughly the features of the car and at every step from purchase to collection he was helpful and put us at ease
10 May 2022
SALES MAN WAS VERY HELP FULL
10 May 2022
I was kept up to date with the building and delivery of my new car. It arrived earlier than expected.
10 May 2022
Your Salesperson, Robert Smirke was available at all times, assisted and answered my questions satisfactorily and dealt with me in a respectful and professional way- Thank you
07 May 2022
Very correct, quick. Amazing service
06 May 2022
Excellent service , listened to what I needed
19 July 2022
had no problems very satisfied with the experience with BMW Stephen James
18 July 2022
Job was booked in very quickly and car washed after service
17 July 2022
Always a happy and friendly atmosphere
16 July 2022
Haven't had any issues with BMW customer service etc.
16 July 2022
They took full responsibility for the fault or any inconvenience Service team manager Lucy Llewellyn is the best
16 July 2022
The service is always transparent. No hidden surprises. When questions are asked, they are answered clearly with no double-talk. No misinformation. Timescales given are realistic. They deliver above and beyond expectations.
14 July 2022
All work done within time line and on agreed price. Comfortable environment to wait in
12 July 2022
Good communication, good manner, clear and effective. On issues was honest about source of delay
11 July 2022
Good, professional staff and customer experience
11 July 2022
Nothing to fault. Excellent reception and dealership staff. Confidence in technicians and their reports
10 July 2022
Lucy was my service liaison, she is the reason I moved my business to BMW Bromley.
10 July 2022
Did all I wanted in good time
10 July 2022
Delivered to the requested timescale
08 July 2022
Staff were very nice, lovely welcome
08 July 2022
I was satisfied with the was I was treated and also the job was done within the time specified.
08 July 2022
Good value
07 July 2022
Great communications, timing on service was accurate and good location to wait and work
06 July 2022
The service team went over and above to make sure that I received supportive service.
04 July 2022
Polite and informed fully of the parts and costs involved
03 July 2022
Well organised, communication before during and after great. Everyone super friendly and clear throughout.
02 July 2022
Everyone was very apologetic about the experience with me new car and sorted it as quick as they could
02 July 2022
I am enjoying the vehicle with pleasure and no worries anymore.
02 July 2022
From beginning to end the service was specific and without fault.
30 June 2022
it was my first time using this showroom and i was made to feel comfortable during my visit and kept informed during the servicing.
28 June 2022
No waiting, quick response, free checkup.
27 June 2022
Helpful attentive staff never leaves you hanging around with the offer of refreshments
27 June 2022
General attitude was for myself and my car, felt like a personnel service being offered to me, very reassuring for the customer when you feel the service is for you
27 June 2022
Smooth check in, I was kept informed throughout and work was completed on time
27 June 2022
I had a blown tyre,which happened outside this garage,I drove in & was shown where to park & was escorted into the building & was helped by Lucy. The tyre was in stock & was fitted the same day,I went into bromley & on my return the car was ready
26 June 2022
Upon entering the service hall, staffs are very warm welcome. It only takes a couple of minutes to complete the service form and it is the same day to collect my vehicle. Overall, booking and service is well organised. Very satisfied.
25 June 2022
Everything done that I expected
24 June 2022
Brilliant, was friendly, efficient and able to help me
23 June 2022
Dropped car in morning with no fuss or wait, service representative called to inform car was ready mid afternoon. Pick up was quick car had been valeted.
23 June 2022
Excellent service, please see comments in answer 1.
23 June 2022
Excellent customer service from drop off to after collection
20 June 2022
Awesome service
19 June 2022
Efficient and courteous service. Considerably improved since my last visit.
18 June 2022
Very good service.
18 June 2022
All good
18 June 2022
Clear and good information about your services.
18 June 2022
Very helpful thanks
18 June 2022
Good
17 June 2022
The car is running smoothly and the customer assistant, Reece, updated me all the way through the job. He talked me through exactly what was wrong with the car etc. which I appreciated.
16 June 2022
Did everything I needed them to.
16 June 2022
The problems on my car were all fixed and although BMW had to keep the car in for longer than stated, Rhys was fully informative and made sure I was ok with this.
14 June 2022
Pleasant and friendly
14 June 2022
We were kept in touch all the time
14 June 2022
My car was ready to pick up on the same day - I was emailed a detailed vehicle health check video too.
12 June 2022
Always happy and satisfied. very good customer service.
12 June 2022
Superb customer service and for this reason, It's also my dealer of choice for service etc. considering there is another dealership in closer proximity to my home address
11 June 2022
Very fast with work and extremely helpful and understanding
11 June 2022
Polite staff, everything done in a timely manner and all the information I need is always presented to me
10 June 2022
No issues
10 June 2022
Customer services was always keeping me UpToDate with my vehicle progress
09 June 2022
I was completely satisfied with the work carried out
09 June 2022
I don't see what more they could do
08 June 2022
They did the service while I waited, washed the car and were very helpful
06 June 2022
Service is brilliant and car clean was top notch
06 June 2022
Lucy was great, responsive and professional. No complaints. Bring back courtesy car for services?
02 June 2022
Dates are securely set and work is of a high standard
01 June 2022
Nothing to complain about it was done to my satisfaction.
30 May 2022
Well satisfied Thank you.
30 May 2022
I have been serve by Lucy Llewelyn. She is very good customer service without any down.
30 May 2022
Friendly Attentive Service
29 May 2022
Friendly efficient service from service staff and reception.
29 May 2022
Because unlike Stephen James Ruxley where they lie to customers, are not warm beyond the receptionist, Stephen James Bromley as a team, do not lie about how much work needs doing, they do their jobs seriously, keep you informed if you wait and smile
28 May 2022
Very friendly and efficient service
28 May 2022
I was able to book my appointment easily over the telephone and received an appointment for a few days after my call. The team at Stephen James were helpful on the day and were able to undertake some additional work that became apparent whilst the ve
27 May 2022
For my first visit at this garage, I was welcomed, and offered a coffee = great start! I was updated on my vehicles progress during the day and that's what I like.
26 May 2022
It was Stephen James, Ruxley, but yes, completely satisfied. It was a recall of a new car. They gave it an inspection as well as rectifying the computer issue, and even washed it. I was really pleased with the way I was treated too, felt valued.
26 May 2022
Service was extremely pleasant experience and all issue were resolved.
23 May 2022
Everytime I visit the showroom I'm treated like royalty staff are lovely polite and always have a smile
22 May 2022
Very satisfied
21 May 2022
Did exactly what you said you would
21 May 2022
I can't fault it.
21 May 2022
The car runs very well after the service. The person in charge assigned to my case was very knowledgeable/competent and extremely helpful.
20 May 2022
Friendly warm greetings from the Service staff who listened to my concerns and then met them. . I was given good timely advice and assistance.
20 May 2022
Your agent gave me sound advice ie: length of time it'll that to charge my battery emissions testing MOT.
19 May 2022
Always very helpful and efficient service.
19 May 2022
They were prompt with their collection, loan car and delivery at the end of the day.
19 May 2022
Easy to book, done on time and cleaned out at too! Thanks.
19 May 2022
On arrival to Stephen James Bromley, my customer service experience was first class from the minute I stepped out of my vehicle on the forecourt, I was made to feel very welcome on entry to the showroom/service area. Everything else was excellent
19 May 2022
Happy with service provided
17 May 2022
Very friendly and helpful staff who were quick to advise me about what the problem was.
17 May 2022
Service manager Sudia was excellent, very professional and friendly and kept me up to date throughout. She was very helpful.
17 May 2022
Excellent, all front desk are helpful and polite and could help more
17 May 2022
professional, friendly and reliable service
17 May 2022
Just had little problem when I left which I was back in with in minutes but was then resorted quickly
17 May 2022
The lady front of house was polite and friendly and kept us informed while our car was being repaired. She was articulate and very good.
16 May 2022
Great service I was kept up to date with progress
16 May 2022
Very good service
16 May 2022
My experience was very smooth and professionally carried out
15 May 2022
Pleased there were no tasks to be be undertaken
15 May 2022
Kept me informed and ll very efficient.
14 May 2022
Everything was efficient, from booking to release of car.
14 May 2022
The best
13 May 2022
Done exactly want was expected and gave great feedback and advice
13 May 2022
Again, the people and service. Called me when they said they would. The engineer sent me a video of the work on the car. Car was even washed.
13 May 2022
Very courteous and friendly
10 May 2022
Good Professionalism from Andrew and honest explanation of the issue. Did not charge for diagnostics second time.
10 May 2022
Very good service
09 May 2022
An excellent service was provided throughout
08 May 2022
I felt welcomed when arriving, service was quick and staff helpful.
08 May 2022
Customer service went the extra mile in communicating well with updates and video of the service itself and returned the car to cleaned inside and out.
07 May 2022
I was made to feel welcome, from the moment I arrived on the forecourt through to collecting my car.
07 May 2022
Excellent job
07 May 2022
Was informed of issues and matter was resolved adequately
06 May 2022
Quick service & turnaround in getting MOT done. Car was also cleaned which was a great added value service.
06 May 2022
Not my first time here and each time very professional and friendly service experience. I love the video sent about work done on my car.
05 May 2022
Quick and efficient.
02 May 2022
As always, customer service was excellent.
01 May 2022
The lady who served me was very helpful, knowledgeable and will go extra mile for customers to ensure that the customer is satisfied She was very kind and professional in her dealings
30 April 2022
Great communication throughout the process. Delivered what promise in the timescale set.
29 April 2022
Excellent service. No messing about. Plus they washed my car :)
18 July 2022
Very satisfied. BMW Bromley gave a good price on the order and the whole process was seamless and accommodative.