About Your Local BMW Retailer | Stephen James Bromley

020 3993 5861

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

359 ratings and 142 comments received in the last 90 days.

12 September 2021

Because we're satisfied!

11 September 2021

Very helpful from start to finish, keeping me updated all the way until I received my order

31 August 2021

A friendly and informed service from the Will Dore who supported me throughout.

26 August 2021

New car is great. Exactly what I wanted and Anand helped me get it with no issues.

24 August 2021

Again, for the above-mentioned reasons - I could not fault either Stephen James Bromley or Nick Reynolds at any time throughout the entire process.

22 August 2021

The person who handled the handover was pleasant and professional.

20 August 2021

I am very happy because I was kept updated continuously regarding delivery dates

11 August 2021

Seamless transfer.

11 August 2021

Simple transaction, dropped off old car and picked up new car 3 days after agreeing a deal

02 August 2021

Rahaab was excellent representative. From the test drive, sales negotiation, keeping me informed of the build timing and handover he was excellent.

See all reviews

30 July 2021

The experience was made ver enjoyable due to the great service that I received.

29 July 2021

Anand was very helpful kept us upto date with the progress of the car.

14 July 2021

I was dealt by Rahaab @ Bromley branch and was very impressed by his ability to help me narrow down the process of deciding the type of model and the various other aspects in relation to making the right choice from purchase through to delivery.

14 July 2021

Very efficient and helpful.

12 July 2021

Great service from Nick Reynolds. He helped me to spec the exact car I wanted, shared loads of insights and pulled out all of the stops to get it handed over really quickly. Nick gave some great advice on exiting my previous PCP agreement.

12 July 2021

It ran very smoothly with COVID restrictions all in place.

11 July 2021

Great communication, happy to use whatsapp to negotiate, good knowledge, very helpful. Would highly recommend.

10 July 2021

Excellent. Aaron Thomas was informed, approachable and while clearly having a product to sell by a specific date, never felt pushy to close a deal. Car delivered roughly within original timescales, so great result given global supply circumstances.

06 July 2021

Salesman very helpful, explained everything comprehensively

06 July 2021

friendly and knowledgeable staff

05 July 2021

My first visit to the centre was on collection as we were out of lockdown. Buying a car during this time is quite nerve wracking but I constantly felt comfortable & was informed about everything.

04 July 2021

Helen was knowledgeable and approachable.

02 July 2021

Dealing with BWM is straightforward. When the team say a date they deliver to or before that date. Reliable and professional service. Thank you.

14 September 2021

Great customer service and kept Me informed

14 September 2021

Very good service

13 September 2021

They solved a problem very quickly

12 September 2021

Efficient arrangements prior to the service and MOT, plus clear explanation of the work undertaken.

09 September 2021

Service Team Manager, Andrew Fergus, went 'the extra mile' to ensure that I was happy with the service from Stephen James Bromley.

07 September 2021

Just brilliant service especially from Andrew .

07 September 2021

Everything was done very professionally

06 September 2021

Well taken care of from the moment I arrived and everyone happy and willing to help.

06 September 2021

Fantastic staff and great service!

06 September 2021

I was very grateful they managed to fit me in as an emergency

See all reviews

05 September 2021

Had paperwork when arrived, good communication and ready when came to collect the car

05 September 2021

Staff very professional

05 September 2021

Fantastic experience

04 September 2021

Prompt, professional, courteous.

03 September 2021

Can't fault the service or the team

02 September 2021

The staff were knowledgeable and friendly. The video was excellent.

01 September 2021

Service was dealt with thoroughly and efficiently.

27 August 2021

Was able to get to the bottom of the problem v quickly and sort out in the same day

27 August 2021

It was a very friendly experience and I felt in good hands.

27 August 2021

Great service and I appreciated the regular calls by the BMW Representative to keep me updated on the progress.

27 August 2021

Extremely satisfied

27 August 2021

First visit to Bromley. Very organised, informative and helpful

26 August 2021

Great customer service from the service department.

26 August 2021

As i have said earlier i could not wish for better service. I felt the two members of staff went that extra mile to give satisfaction.

24 August 2021

Staff on the desks excellent. Contacted me to say the service was completed ahead of schedule. Allowed me to collect earlier and dodge the rush hour. A real result

23 August 2021

Professional and courteous staff. They do what they say they will do on time - very reliable.

23 August 2021

Service delivered with visual information feedback.

23 August 2021

Excellent customer service.

23 August 2021

Good communication.nice staff

22 August 2021

Very friendly people

22 August 2021

Very good

21 August 2021

Professional and friendly service

19 August 2021

Very good service checking in and diagnosing the fault in quick time .

16 August 2021

All done within estimated timescales

15 August 2021

Great Customer service

15 August 2021

Excellent staff and a great job done as always

15 August 2021

All good

14 August 2021

as usual service carried out efficiently and in a short a time as possible.

14 August 2021

Courtious, efficient. In particular being able to book a time slot for service is really good. Switched to SJ Bromley because Coopers in Tunbridge wells changed hands to Arden, whose service to me has been abominable.

14 August 2021

Quick, polite, efficient. A pleasure having my car serviced!

13 August 2021

Very smooth operation, pleasure dealing with Andrew.

12 August 2021

Perfect as far as I was concerned

09 August 2021

Stephen James in Bromley offer an outstanding service helping to promote the BMW brand.

09 August 2021

Excellent service e from the guy parking cars on the forecourt, the excellent young lady who booked me in, arranged a courtesy car and kept me informed all the way through. Great example of customer service.

08 August 2021

No complaints at all

08 August 2021

I was kept informed of progress throughout the repair. The service team member very helpful and gave me a gift pack for warranty claim

07 August 2021

Excellent , friendly rand professional staff who know what they are doing and give good solid advice.

07 August 2021

Had no issues whatsoever. Very polite and helpful.

07 August 2021

Knowledgeable and friendly and solved the problem with the car quickly.

07 August 2021

Kept informed throughout time when vehicle was at the centre

06 August 2021

I always feel people really want to be helpful. They want me to leave happy.

06 August 2021

Good communication with the progress on my service

04 August 2021

Highly professional, treated courteous and with respect.

02 August 2021

I had a brake fluid service and I am completely satisfied so far with the service.

02 August 2021

Excellent service from helpful and friendly Service staff - very impressed

01 August 2021

Andrew and Michael were both very helpful and polite and professional.

28 July 2021

They sort out everything you need and even gave me a complimentary bmw hat and teddy bear!

28 July 2021

excellent customer service

27 July 2021

Really friendly even in the covid times! Very helpful too

27 July 2021

Once again, a fantastic service from the team at Bromley. I have another BMW dealer closer to where I live, but wouldn't use anyone other than Stephen James. Their standards are first class. Highly recommended.

26 July 2021

It was done to the time specified

25 July 2021

Mechanic's video of servicing activity is very informative and demonstrates transparency.

24 July 2021

Was kept advised at all times throughout the service

24 July 2021

Always a friendly and professional service

23 July 2021

Very easy to deal with. They delivered exactly what they promised for the agreed price

21 July 2021

A very interpersonal experience, never forgotten about for more than 10 minutes if it was a the offer of a refreshment or where in the process we were with our cause of visit, approximate times of completion and answers about the cars sofware.

20 July 2021

Lucy was amazing. kept checking in and worked hard to resolve the Renata car issue

19 July 2021

Second to none, Lucy was great with handling everything for me and I was over the moon that the issue had be solved quickly and efficiently.

19 July 2021

Work done competently

16 July 2021

I was shown the video on what the issues were and given the price before hand so I could make my own mind up as to whether to go ahead with the job

16 July 2021

Efficient, polite, prompt, helpful.

16 July 2021

Lucy was very helpful. Thanking her

15 July 2021

Did everything they said they would do, with the right timings.

14 July 2021

Because they are first class

13 July 2021

Quick and easy service.

13 July 2021

All sorted and good advise from operator.

11 July 2021

The young Lady I dealt with was absolutely brilliant her surname was Llewelyn service manager at Stephen James in Bromley so very helpful

09 July 2021

Once again the staff at Stephen James Bromley has been great

07 July 2021

Everything done with great communication between each other! No faults at all

07 July 2021

Customer service and care was impeccable

06 July 2021

Stephen James Bromley have improved.

06 July 2021

Hassle free

06 July 2021

Everything was perfect

05 July 2021

Got the results I looked foward to

05 July 2021

Very good overall service

05 July 2021

Time and date what I asked all ways I get

04 July 2021

Just impressed with the staff spoke to

04 July 2021

Friendly and efficient

04 July 2021

I bought my car from Stephen James Bromley (nearly 13 years ago - see what I mean about holding onto my cars for longer than most). In those 13 years, every time I've dealt with SJ the customer service has been excellent.

03 July 2021

Fix the issue within 4 hours

03 July 2021

The overall service received from staff was perfect. The staff at BMW Bromley definitely went above and beyond...

03 July 2021

Good knowledgeable staff who always make you feel welcome

02 July 2021

Was very hospitable. The work was done efficiently and quickly

02 July 2021

Cars are great

02 July 2021

Visit easily arranged, more courteous greeting on arrival, covid procedures well organised and set up, offered coffee by one of the sales staff, service dealt with efficiently and within the time frame previously provided

02 July 2021

Lucy very helpful

01 July 2021

Hassle free experience

30 June 2021

Very professional and friendly service provided

29 June 2021

Efficient and solved the problem

29 June 2021

Helpful and professional- from help with parking through sending video od the checks done on my car to the speed of foxing the issues

29 June 2021

The service has always been good

29 June 2021

All issues resolved.

28 June 2021

The experience exceeded my expectations. everyone was very helpful. from checking in to leaving. Very professional

28 June 2021

The experience and service was very exemplary. Full explanation of work being carried out.

28 June 2021

It was efficient

28 June 2021

Video of service engineer checking the vehicle gave me confidence

27 June 2021

The overall experience was great.

27 June 2021

Very professional

27 June 2021

I've been using Stephen James Bromley for years and it's always spot on.

26 June 2021

Excellent service that I can't fault.

26 June 2021

There was no issue whatsoever, everything ran smoothly.

26 June 2021

Everything discussed was resolved promptly and on time

25 June 2021

Friendly and efficient service, so no complaints.

25 June 2021

Quick/efficient

25 June 2021

Great customer service and Andrew was very helpful in offering finance help on replacing my tyres, at such short notice.

25 June 2021

QUICK TURNAROUND WITH THE RECALL

25 June 2021

Andrew was very helpful throughout and gave updates of progress.

23 June 2021

The scene of MOT test shows video to customer clearly with explanations in text message. It indicates customer how important the key parts are in daily care.

23 June 2021

Very satisfied

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details