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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
428 ratings and 216 comments received in the last 90 days.
19 March 2025
Rahaab was very knowledgeable and was able to arrange a test drive of the model that I was interested in. Todd was also very helpful and knowledgeable when handing over the new car.
13 March 2025
Rob looked after us from the first time we walked into the showroom and went for a test drive right to handing over the keys and he was so helpful.
05 March 2025
The pre sales and handover experience was great. But I am now pursuing an issue with respect to the quality of the vehicle preparation in terms of paint 'swirls'. I had to deep clean the car after collection to remove it of it's 'smeary' detailer.
03 February 2025
Handover really professional
02 February 2025
.
28 January 2025
Stephen James in Bromley were next level. The best centre I've ever been too. The sales and hand over specialists really took care of me and were always available to assist throughout each stage.
28 January 2025
Very helpful sales staff, Very informative handover.
18 January 2025
First class attention with explaining the details of the One Series. Todd was most helpful and understanding. Took his time and has been available further questions. Top draw!
17 January 2025
Good deal on purchase. Delivered on time within expectations
19 March 2025
Always love coming to Stephen James for my car services. Very reliable and trustworthy. No hidden cost and great service.
19 March 2025
Perfect
19 March 2025
Courtesy car provided whilst work undertaken
19 March 2025
Work completed, tho both times I brought the car in they said they would wash it they never did either time. That's the only negative I can think of
19 March 2025
Appreciated the update. Was not kept waiting for too long and Jason gave great assistance with reconnecting my dash cam.
19 March 2025
Service manager Sudiya really went above and beyond to help with my vehicle repairs. She also kept me up to date daily.
18 March 2025
I was fitted in at short notice which was good.
18 March 2025
Great services.
18 March 2025
My car was not finished on the day it was booked in for and when I was called and came to collect the car in was still not fully finished.
18 March 2025
All good.
18 March 2025
The work was done quickly and the first answered all our questions.
17 March 2025
I Had my headlights adjusted but I think they might be still out of alignment
17 March 2025
Excellent service
16 March 2025
Very efficient check in and collection procedure, plus complimentary car wash.
16 March 2025
Smooth process, start to finish.
15 March 2025
The service at this branch has always been superb.
15 March 2025
Good feedback.
15 March 2025
Service time was 2 hrs but everything was on time. Video sent with the recommendations. Prices given before so you know exactly costs.
13 March 2025
Good customer service
13 March 2025
Very satisfied nothing was a problem always very helpful
13 March 2025
Service team great Did ask about potentially upgrading the car but no one has called me back as promised. This has happened twice now.
13 March 2025
Wait time for a tyre change was a bit long as it's not a big job
12 March 2025
satisfied, but not overwhelmed with service
12 March 2025
Friendly and efficient staff, comfortable surroundings, timely attention.
12 March 2025
Easy and helpful
11 March 2025
The team were all fantastic, especially my service manager.
11 March 2025
I am not sure if all the service was done or not
11 March 2025
Everything ran very smoothly
11 March 2025
Communication from service department poor when customer on site awaiting for outcome of scheduled work.
10 March 2025
I was well looked after by the service agent, and the car was serviced and was ready for collection on time.
10 March 2025
All ran smoothly.
10 March 2025
Service is always excellent
10 March 2025
Great service, timely and uneventful.
09 March 2025
As regards to the service I specifically mentioned the screen washer needed attention but the alert message is still coming up that something is wrong! As the service was quite recent I will monitor the car to make sure all is ok.
09 March 2025
Loved the regular status updates on the complex electrical work on my car - Natasha was brilliant. The technician Harry explained what the issue was and how BMW and he resolved it. Many thanks to them!
09 March 2025
Very helpful, attentive and professional staff members. Welcoming atmosphere on arrival, overall brilliant customer experience.
08 March 2025
All work carried out as planned and complimentary clean was a bonus.
08 March 2025
A very efficient service and MOT with the personnel being very welcoming, helpful and knowledgeable.
08 March 2025
Prompt in their actions and affective
07 March 2025
Polite, friendly, efficient, no fuss!
07 March 2025
They was quick and sufficient. Very helpful and professional
07 March 2025
For the above reason, lack of training for staff, not helpful, cannot use your own equipment. I am now worried about what happens in the workshop as this could be a life safety issue, if Front off house are not competent.
06 March 2025
Good service,
06 March 2025
The car had a recall and the team were very helpful in booking us in and keeping us updated with the progress. The goody bag was a real nice gesture too. Only reason I didn't give 5 stars was because the car had to stay in overnight awaiting parts.
06 March 2025
Fast Lane appointment - all went well
05 March 2025
Reasons above - shouldn't have taken so long
04 March 2025
Was dealt with straight away very polite, very friendly
04 March 2025
Amazing service and saved me time
04 March 2025
Care was done on time as request good clean and ready for another 2 years of hassle free motoring
04 March 2025
Good customer service!
04 March 2025
Always great, professional service
04 March 2025
Fuss free and attentive service. All of the detrimental issues I have experienced on previous occasions over the years seem to have beeen addressed and it is now a plesant experience to use the Bromley branch.
04 March 2025
Very prompt and professional
03 March 2025
All staff I met with were helpful, friendly and polite
03 March 2025
Anesha - Service manager, she was very helpful from the beginning till end.
02 March 2025
See box above. I was told the tyres had been calibrated - they hadn't been
01 March 2025
As above
01 March 2025
very satisfied with the service i got at stephen james it was a easy process i got given a car for the day to get to work as my car was in over night, overall i was kept in the loop of how things were going on with my car
01 March 2025
The service has been very good.
28 February 2025
Because you're too expensive
28 February 2025
Smooth service, I was notified in good time regarding difficulties.
27 February 2025
Very polite and efficient service
24 February 2025
The technicians completed an excellent job on my vehicle. And that's why I have given 5 stars, but the advisor was late returning my vehicle to me which was disappointing but didn't interfere with the overall experience.
24 February 2025
Pricing significantly different to the app cost and explanation was I my opinion incorrect. There were to additional costs which cannot be opted out from and as such should be included by default.
24 February 2025
Looked after me so well as it's first time I have had to deal with the car since my husband passed in November
24 February 2025
Very good at accommodating my family needs and ensuring they were well informed.
24 February 2025
Was pleased to hear that they didn't charge for putting the tyre on
23 February 2025
1) Intermittent boot auto-open & close investigation cost extremely high (without repairs) at over £1.5k for 2020 plated car! 2) Dashcam camera connections removed (not restored back) I had to drive back for power cable restoration (with apologies)
22 February 2025
I brought my car for a full service on the 11 of February 2025. And I was not fully satisfied with the service that I received from your service team. After spending so much money to carry out a full service and I took my car and went home my engine
22 February 2025
The staff treat you so well and make you feel very welcome and valued.
22 February 2025
Came in for a recall and I my car got washed for free too. Who doesn't like free things lol, plus all of the staff are always nice and friendly to me. They've helped me out lots throughout the years
19 February 2025
Great customer service , completed work to requirements and timescale
19 February 2025
As above - desired purpose of attendance achieved.
18 February 2025
an appointment rebooked but the wrong date was on the confirmation notice
18 February 2025
Service was completed on time
18 February 2025
Friendly professional staff
18 February 2025
See above - a mistake was made but fixed straight away. Sometimes it's how you deal with mistakes that makes the better impression
18 February 2025
As above
18 February 2025
N/A
17 February 2025
I got the date wrong in my diary but they still fitted me in
17 February 2025
Video feedback of MOT was very good
14 February 2025
See above
14 February 2025
Andrew is very thorough and kept me updated with everything.
14 February 2025
Very professional and friendly team.
13 February 2025
My car was returned cleaned. It was inspected and I received the video to provide me with confidence to know my car is safe to drive.
13 February 2025
Sorted out what needed to be done and even gave us a good bag at the end of it ??
13 February 2025
Good communication throughout even though the car was in for a couple of days. It would have been good to have a courtesy hire car from the outset.
12 February 2025
Efficient and well communicated service
12 February 2025
Nice friendly people
12 February 2025
Staff professionalism and knowledgeable
12 February 2025
Trustworthy team of specialists and an efficient service. The only issue that I would say is that the leadtimes for servicing are too long. I had to wait a month from my service date for car t be seen.
12 February 2025
As above
12 February 2025
So far has been a good experience.
11 February 2025
The individual Jason Odeh was great, he was very helpful throughout my issues, however I feel his hands were tied due to process hence the reason why it took 5 days for my car to be repaired and given back to me.
11 February 2025
Slick and l was very comfortable waiting
10 February 2025
Good Communication.
10 February 2025
All the issues I raised were resolved to my satisfaction
10 February 2025
As always the staff are always very helpful and Jason phoned when car was ready.
10 February 2025
Terrific staff and transparent processes.
09 February 2025
Very efficient.
09 February 2025
Wasn't book, good communication, friendly staff, good service.
09 February 2025
Custer service agent kept me updated during day.
08 February 2025
All good
06 February 2025
Staff friendly and helpful!
04 February 2025
Done excellent work
04 February 2025
Great service and timely
04 February 2025
I was satisfied with the service today with BMW at Stephen James.
04 February 2025
Additional work advised with on-line check didn't make it onto the job sheet so what was the point? Touch up stick requested therefore not ordered and available.
03 February 2025
Good communication, service done on time, recommendations were clear. The service reminders on the BMW onboard system was not reset.
03 February 2025
Only hitch was that I was told invoice would be emailed which it wasn't and I had to call- was emailed soon after
02 February 2025
Nice to have a complimentary interior vacuum. But there was a long lead-in time to the recall appointment. It was then moved by a week from 21st to 28th Jan without anyone notifying me.
02 February 2025
Kind and courteous.
01 February 2025
They kept me updated through the process and ensured everything was dealt with
01 February 2025
As previously mentioned, the communication is excellent throughout. Pleasant staff. Workmanship is efficient and excellent
01 February 2025
The car had a prior appointment for front brake pads to be changed. The car was kept for 4 days which we feel is very excessive just to change two front brake pads. Excuses were given. No discount was offered for our inconvenience.
31 January 2025
Quick repair and accurate information on how long it would take
31 January 2025
Looked after by Aleisha who was very welcoming, courteous and friendly and kept me informed about the progress of my car whilst at the branch. Excellent customer service from herself and the Reception colleagues.
30 January 2025
Good service
30 January 2025
(Very happy with the service (just one thing I was told one and half for fast lane service but it takes nearly two hours ??
30 January 2025
I visited the store for MOT and brake fluid at 9 am. But they couldn't finish it until 6pm so I had come back again next day
29 January 2025
Team were very attentive and helpful during the process. Wished that I could have had an appointment earlier, a courtesy car to ease logistical issues especially when the issues with the car are BMWs. Also that the fix was successful.
29 January 2025
You all work as a team and the car is cleaned.
29 January 2025
Very helpful
29 January 2025
Extremely Satisfied - very friendly and professional
28 January 2025
Speak to garage they will give you details
28 January 2025
Generally very happy. Only reason for not giving 5 stars is that they were too busy to do the (emergency) job of replacing dead battery for 3 days
28 January 2025
Everyone was friendly
28 January 2025
Great staff
28 January 2025
Very good booking arrangements. Excellent reception service. Comfortable waiting area and work completed within estimated timescale. Nice staff.
27 January 2025
All very simple and straightforward
27 January 2025
Good service, the only downside was when I collected my car it was very dirty it seemed as if it had been driven in mud and usually they always have cleaned the car before I got it back but this time it was filthy. Overall the service was good
27 January 2025
Great service. Very occaisonal complications resolved pleasantly, at pace.
27 January 2025
Reception staff helpful, MOT done whilst I waited in comfort at dealership. Well informed about the car's inspection.
25 January 2025
I felt the work on my car (a recall) was completed long before my car was returned to me, and Jason (who I dealt with) was aware that I was waiting with my 2 year old son. It also took a long time for my car to be driven round for me to leave.
24 January 2025
Timings and expectations clearly explained.
23 January 2025
Polite staff, made sure I felt welcome.
23 January 2025
No personal care anymore- just feel your going through the motions.
23 January 2025
Friendly,courteous and professional service.
23 January 2025
Excellent service
22 January 2025
It was easy from start to finish and everyone i dealt with was friendly and professional
21 January 2025
Extremely helpful staff
21 January 2025
They couldn't find the clutch problem. They gave up. They are not skilled and also dented my car. Never ever again.
21 January 2025
Waiting appointment, didn't have to wait that long.
20 January 2025
Staff were very friendly and helpful.
20 January 2025
Did what was promised. Bit inconvenient location for me but nearest BMW dealer.
20 January 2025
great
20 January 2025
Was kept informed and car was ready on time
20 January 2025
Completed while I waiting nice and prompt
19 January 2025
Customers information readily available
19 January 2025
The overall service experience was great.
19 January 2025
I had dash cam installed. The service great as always just nobody explained how the dash cam is working.
19 January 2025
Efficient and customer focused service.
19 January 2025
Parking is abysmal and it's not helpful when you have staff driving in shouting from their car
18 January 2025
Bromley isn't convenient from Dartford. My local BMW is Ruxley.
18 January 2025
Everything was explained well.
17 January 2025
Quick turnaround and good service report
17 January 2025
Quick and easy
15 January 2025
Really lovely lady that helped me when I came in, she was polite, helpful and patient when I said I couldn't drive the courtesy car
14 January 2025
Was full of optimism on arrival and was felt very welcome, went wrong when was given a courtesy car that instantly had a battery fault so had to return. On collection of my car wasn't told what had been done and car wasn't cleaned like was suggested
14 January 2025
i had bad experience in the past not this time
14 January 2025
Sudiya was very professional and showed a commitment to her role.
14 January 2025
The staff at the Bromley Centre were excellent. On arrival I was shown to a parking space and at reception it was confirmed exactly what work would be carried out, how long it would take and most importantly, how much it would cost.
14 January 2025
Process clearly explained and with friendly demeanour
14 January 2025
Fast and concise
13 January 2025
Tyre replacement. Took 6 hours but was completed in the time scale promised.
13 January 2025
Price match works very well.
12 January 2025
Nice relaxed environment helpful staff
12 January 2025
Friendly and efficient
12 January 2025
The team went above and beyond to find me a slot even though they were booked up. They quickly diagnosed the issue and got me back on my way.
11 January 2025
Would have giving top mark but was let down without a car to use for 4 days only given hire car after this period for 3 days out of 7 days while the car was with you under warranty work
11 January 2025
Staff were excellent and apologised for the inconvenience of the recall.
10 January 2025
Very good, quick and pleasant service
10 January 2025
Friendly service trim start to finish.
10 January 2025
The staff are knowledgeable
10 January 2025
Very informative
08 January 2025
It was a good and efficient experience
08 January 2025
Everything carried out correctly.
07 January 2025
Quality
07 January 2025
I was happy with their service.
07 January 2025
It was perfect. The car was taken off me as soon as I arrived at the centre. The time it took was fairly reasonable, I guess depending on what's wrong with my car
06 January 2025
Staff couldn't have been more supportive
06 January 2025
Friendly staff and excellent service
06 January 2025
Everyone friendly and helpful
05 January 2025
I was let down by BMW Tunbridge Wells when I needed to get major service for the car. Bromley was easy to book and did a great job.
05 January 2025
Very helpful staff as always
05 January 2025
Attentive, thorough in service and customer interaction
04 January 2025
Stress free
03 January 2025
Service provided was professional and efficient
02 January 2025
Everything sorted efficiently
31 December 2024
I'm always impressed by the service I get from BMW
31 December 2024
Excellent service
30 December 2024
After my car was "fixed" as I drove home a new warning appeared on the dash and one existing one also appeared.
30 December 2024
Level of service not up to your usual standard
29 December 2024
Outstanding service with minimal disruption to my schedule. Locely 'normal' people who I could understand
29 December 2024
I brought my car in as the auto parking wasn't working. They said they didn't have the part so couldn't fix it so I would have to book another appointment in the future.
29 December 2024
We have used the waiting service twice now and it works well.
29 December 2024
Friendly and helpful staff.
29 December 2024
Had a small technical problem during the annual service and MOT that was managed through to a positive conclusion by my designated Service Manager Jason. Give him 5 stars for his efforts.
28 December 2024
Friendly and professional. Was told my car would be ready in 90 minutes. but job was completed in just over an hour.
28 December 2024
Well served but other organisations do not charge for a courtesy car especially given that I have a service contract
28 December 2024
I have given an average score because of the below average service I received on the day. However I recieved an apology after raising a complaint which was reassuring.
27 December 2024
The young lady was very good
27 December 2024
Your services are expensive, and there is no loyalty discount program for returning customers. Additionally, regarding the rear tyre, you quoted £245 each. In comparison, Kwik Fit replaced them for £130 per tyre and offered a 10% for two.
26 December 2024
Not happy at sll
26 December 2024
Very friendly and helpful customer service managers.
26 December 2024
Repairs carried out on time, car retuned clean and ready for the road thankyou to your team !.
19 March 2025
We were so pleased with the service, we have been so happy since the purchase