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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
499 ratings and 255 comments received in the last 90 days.
20 November 2023
As above
19 November 2023
Great customer care
17 November 2023
The purchase and delivery experience was good. The only reason for not giving 5 stars is the person who went through the set up was not able to answer all of our questions and in some areas gave partially incorrect or incorrect information
15 November 2023
Generally the support was excellent. We had a couple of issues setting up my phone. Specifically comfort access using a digital key. I still don't have this resolved as I couldn't find a solution online. Waiting for Will to return from leave.
13 November 2023
took time to han over the car, answered all questions asked
11 November 2023
Disappointed by failure to follow agreed format of registration plate
08 November 2023
Very satisfied as all queries and questions I had were promptly responded to and explained well
06 November 2023
Very good customer service and helped get me a good deal for my current car and new purchase.
04 November 2023
We picked up the car late in the working day so not all features were able to be explained at the time but it was made clear that if we needed help with anything we could go back to the dealership at any time
01 November 2023
Excellent.
01 November 2023
Rahaab was very helpful and knowledgeable. He kept us up to date at all times.
28 October 2023
Loving the car
24 October 2023
No complaints whatsoever
19 October 2023
Service was excellent
17 October 2023
Great staff, well organised process.
17 October 2023
Best service in the area that I know
14 October 2023
Speedy delivery
13 October 2023
Most of our BMW's have been purchased through Stephen James, who continue to provide excellent service.
13 October 2023
Very satisfied. Nick was very kind and made me feel welcome. Any inquirys I had about the vehicle nick had the answer for me. This made the whole experience a pleasure. I could not have asked for anyone better.
13 October 2023
Everything was organised very well and went very smoothly.
09 October 2023
I was taken through the whole journey by Robert Smirke (Senior BMW Sales Executive) who was excellent, professional and charming throughout.
04 October 2023
Kept informed of progress of the order through to delivery.
03 October 2023
First class customer service, Anand is so attentive to every detail
03 October 2023
The staff at BMW Bickley, Bromley are all excellent in all departments. The Dealer Principal should be congratulated.
02 October 2023
Great, couldn't have been any better.
02 October 2023
Nick Reynolds at Bromley Stephen James was amazing. So responsive to our needs. Incidentally, we were really impressed with how he is training up Micky aswell and empowered her in her role - great leadership.
01 October 2023
Excellent service, I was kept well informed during and after the sale.
30 September 2023
it was delayed a week but it was out there hands so it was all understandable.
30 September 2023
I was kept updated
30 September 2023
Buying a new car is always a challenge and a tough one to decide, but from the moment o went for a test drive the experience was extraordinary. Will Dore took care of me and was available throughout the process.
28 September 2023
Robert Smirke, promised and delivered.
26 September 2023
Great customer service
22 September 2023
Excellent pre-sale attention and advice and a courteous and thorough introduction to the new car.
17 September 2023
very trustworthy-extremely helpful-extremely responsive
15 September 2023
The purchase and delivery of my new car were stress free. The atmosphere at the Bromley branch was calm and professional. Nick and Michaela were very helpful.
13 September 2023
Everything went smoothly with our purchase and we were kept up to date with progress during the order to delivery period.
10 September 2023
All organised and ready for when we came to part exchange
09 September 2023
All information provided and explained. Very polite staff. Good communication.
08 September 2023
Excellent. Great communication and updates received.
30 November 2023
Very satisfied
29 November 2023
Friendly and efficient
29 November 2023
Just happy.
29 November 2023
Excellent work although my near side door mirror indicator lamp was not working and thought that it would have especially when it was also mot'd?
29 November 2023
As above
29 November 2023
Didn't top up my oil
29 November 2023
The service fee was waived as it had been only 4 months and very few miles since I had bought the car.
29 November 2023
Sudiya went out of her way to be helpful
29 November 2023
Was not impresses with the car cleaning.i had a lot of smears left on the windscreen inside and out
28 November 2023
Not quite 5 stars as it took a number of phone calls from your side to clarify the service requirements, despite the fact that I had provided the correct information during the initial call.
27 November 2023
Very smooth. Bag of BMW goodies was a very nice touch. Thanks. I will make use of some of the items especially the umbrella! The service department kept me well informed of status. Cleaned my car too which was unexpected.
27 November 2023
Excellent customer service from Sudiya Kamara, under difficult product/warranty claim circumstances.
27 November 2023
All jobs done
27 November 2023
When I dropped the car off for service stuff was very welcoming and helpful. I was greeted at the front desk and taken to the person who taken over my car and all details explain , how they will proceed.
27 November 2023
Very friendly but still haven't fixed my car
27 November 2023
I was given an X1 BMW as a courtesy car I expect a like for like car (maybe a ix3 minimum i4 or 5 series. I drive a 1 year old X6M BMW
27 November 2023
Fast and quickly and I was called without delay to come and pick up my car
27 November 2023
Wish there was a better way to advise on investigations. I had 1 x LED strip that wasn't working, and I was just given the overall cost to investigate. Might be better if it's explained - what could be causing the issue, how regularly etc
26 November 2023
All the staff are very friendly and they're always there willing to help.
26 November 2023
Please see above.
24 November 2023
excelkent
23 November 2023
Happy with the level of communication and process of getting my vehicle checked in and picked up
23 November 2023
Because after each and every service my car runs very well and never have had any problem after servicing my car from here.
22 November 2023
The effort taking to resolve the challenge with head office regarding my service. Again credit to Reese for this score The coffee was a nice touch also
22 November 2023
Tyres not checked for pressure
22 November 2023
Excellent service, thank you.
22 November 2023
Ditto
22 November 2023
Very satisfied with speed, standard and efficiency of the service
21 November 2023
Service was good. Took one extra visit and no pickup or drop off of the car was available
21 November 2023
I was informed I would receive a call to answer the query I had but no call was made.
20 November 2023
My car was invited in for a check and clean for its fourth year birthday present. We used the invite on the same day as the car's MOT. It passed the MOT but the cleaning looked rushed with some areas missed entirely.
20 November 2023
See comment above. The showroom is a nice environment and all the people I interacted with were very pleasant and friendly. Just a lack of detail let them down when it came to the finish.
20 November 2023
Everything went as it should.
20 November 2023
Quick car check in, friendly consultant, Andrew managed to have my car finished as soon as possible on the day as I was feeling unwell and needed to get home. Very appreciated
19 November 2023
Usual impeccable service as usual.
19 November 2023
Haven't had the service yet but the booking was second to none.
17 November 2023
Job wasn't not booked in as per my request over the phone and booked to deferent branch.
17 November 2023
Because they were happy for me to drop my car off after the school run and assured me it would be ready collect before the school pick up on the same day.
16 November 2023
Delivered as expected, no issues and good & friendly communication throughout.
15 November 2023
Well mannered customer advisor
15 November 2023
Smooth process
15 November 2023
Quick service and knowledgeable staff.
15 November 2023
Very welcoming, polite & professional service
14 November 2023
Nice people, very professional. Car was ready when they said it would be and they even looked after it for an extra day as I couldn't get there in time. Very thorough and service with a smile.
14 November 2023
They took care of everything and well.
14 November 2023
As above
14 November 2023
1. The car was left with external/unexpected marks and inside was uncleaned after an expensive full service. 2. Interior lights on the buttons no longer function anymore.
14 November 2023
Handled professionally, courteously, efficiently and kept me informed.
14 November 2023
All done
14 November 2023
They are a friendly and helpful team.
14 November 2023
I felt very confident that my car was in safe, experienced hands
13 November 2023
The whole service from start to finish was pleasant
13 November 2023
The service manager I dealt with, Michael, was very good and a pleasure to do business with. However the chap that booked me in - not Michael - was much less so. The prices are a bit toppy.
13 November 2023
I had a really good experience, Jason was extremely helpful and kept me well informed throughout the day regarding progress.
13 November 2023
Excellent service from the individual that dealt with us
12 November 2023
Staff were welcoming, friendly and helpful. The only slight disappointing was I was informed my car would be washed whilst it was there and this didn't happen. Apart from that everything else was first class.
12 November 2023
Everything about the servicer was excellent from start to finish.
11 November 2023
Exceptional, efficient service
10 November 2023
Always professional friendly service. BMW always provide the best customer service out of all of the car dealers I've ever been to
10 November 2023
.
09 November 2023
The person who looked after me was excellent
09 November 2023
No problems experienced.
08 November 2023
.
08 November 2023
Great atmosphere
08 November 2023
Please check the service report yourself Nothing was checked, I received my vehicle back with faults still in the dashboard I had to call assistance who sent my car back to Stephen james This time I sent it to Ruxley ad Bromley is very unprofessio
08 November 2023
Unscheduled Job as done quickly.
08 November 2023
Service reception was helpful on arrival,Sudiya kamara was very polite and kept me informed a credit to stephen james .
08 November 2023
Lucy was a very kind and helpful. I was treated well and everything was transparent and clear.
07 November 2023
The service was good. They fixes my problem and kept me informed with the all process each time. But that unacceptable diagnosis fee is making me think not to extend my warranty next year and go other car services which are cheaper next year..
07 November 2023
Great service
07 November 2023
Handled recall issue effectively (no charge of course)
07 November 2023
They were friendly, professional and quickly completed the work including giving the car a good clean.
07 November 2023
Very slick service thanks
06 November 2023
Knowledgeable staff
06 November 2023
Because the engineers are good
06 November 2023
Stephen James left a message on my answer machine two days before my service was due to take place, asking me to ring them back. Assuming it was something to do with the service (eg the appointment had been delayed or cancelled) I did so - only to f
06 November 2023
Welcoming customer service, everything was done on time and I will continue to use this service again. Thank you.
06 November 2023
Lovely showroom. Good value.
05 November 2023
The lady that I saw with was very considarate and professional. This year I've spent around 2k at this dealership in repairs. And felt it was a nice gesture to not charge labour gor seat trim.
05 November 2023
As above
05 November 2023
Same as above
05 November 2023
Quick, well organised service
05 November 2023
As above
04 November 2023
Sudiya was very helpful on the phone and took down my concerns on a couple of points which she promised would be relayed to the service team, which of course they were. I was seen very quickly on both arrival and departure which appreciated.
01 November 2023
Very easy to deal with staff members and arrange for the car service.
31 October 2023
Andrew who looked after me on the day was thoughtful and kind
31 October 2023
Again all down to the service from your sales person Will
30 October 2023
It's not the cheapest service and rates
30 October 2023
Things went well, all my issues were sorted
29 October 2023
Don't want sales calls
29 October 2023
Very prompt and your service agent was extremely helpful, also with a small matter of using Connected Drive to order future upgrades.
29 October 2023
First time being there and the staff were very polite and accommodating.
28 October 2023
Lucy was great and very helpful when I left my children's car seats in the back of the courtesy car
28 October 2023
Clear explanation of what was to be done. Work completed punctually. Car returned in very clean condition.
27 October 2023
Good service but prices seem very high
26 October 2023
Good communication, pleasant manner and very helpful. My car was clean and shiny when I collected it. I would transfer care of my car to Stephen James. Plus I noticed how smartly dressed the staff were.
26 October 2023
All my needs and questions were answered competently and I was given great information on how to look after my car
26 October 2023
Great customer service
26 October 2023
Great service
26 October 2023
Prompt, polite but pricey work carried out in agreed timescales, even the airbag recall which oddly could not be organised yet by the BMW recall team separately, but done without expecting it to be when the car went in for other work.
26 October 2023
Cause the service you provide me when I needed it.
25 October 2023
Sudija is lovely, really gives 100% service.
25 October 2023
I dropped my car for a recall. But thanks for their detailed inspection. they found some oil leak on the differential and they reached me immediately for possible fixes. And I approved their suggestion.
25 October 2023
Lucy is very professional and the whole process is straight forward and communication is good. I also appreciated receiving the video of the underside of my vehicle explaining the checks which had been conducted.
25 October 2023
Efficient and thorough.
24 October 2023
Expectations were given on what was happening, great communication all the way through. No issues and car back on time
24 October 2023
Happy with service of staff. And keeping me updated Although a pricey service for the car
24 October 2023
Seen immediately, everyone very helpful
24 October 2023
We were promptly met by Lucy on arrival, she phoned when the car was ready and the car was really clean on collection
24 October 2023
done all i wanted
24 October 2023
As above.
23 October 2023
Waited 2 hours for a call back after my car inspection. Went to collect the car which took time and the person I dealt with had an attitude.
23 October 2023
As above comments
22 October 2023
Polite, Efficient and clearly explained service options
22 October 2023
I was informed that the car had been cleaned after service. However, once I was home it became apparent that it had not been cleaned, either inside or out. Makes you wonder if anything else had been 'missed'.
21 October 2023
Excellent service
21 October 2023
Excellent service. very friendly, helpful and professional
21 October 2023
Nice staff and helpful
19 October 2023
Excellent service
19 October 2023
I had great customer service!! especially when my comprehensive bmw warranty wouldn't cover a leak from transfer box which was staining my driveway! So sudiya kamara kindly arranged a good will repair. I was kept updated and relieved it was fixed.
18 October 2023
Car returned working and clean
18 October 2023
Always well looked after there, polite and helpful
18 October 2023
Micheal explained everything I needed to know, was very courteous.
18 October 2023
Great service, polite, efficient.
18 October 2023
Kept me informed
17 October 2023
Excellent service as always
17 October 2023
No faults all very easy
17 October 2023
Helpful and called to let me know when the car was ready.
17 October 2023
Great service. Fit in MOT alongside end of warranty check.
16 October 2023
Everything was spot on, the only thing is they didn't wash my car for me, like they said they would
16 October 2023
Car still running
16 October 2023
Fast and efficient and friendly service.
15 October 2023
Great service. Very efficient.
14 October 2023
I could've given them five stars, but one thing I didn't help with was my BNW dash cam. May be because I was there about 5:45 and their closing time is 6 pm. Up till now I can't figure out how I can get my dash cam working.
12 October 2023
Did a while you wait MOT and was able to do some work using their Wifi and drink lovely coffee
12 October 2023
I was given good service.
12 October 2023
Very good service
12 October 2023
I paid £39 for a winter check that included topping up oil, ad-blu, screen wash etc. 2 days later the oil top up light came on and I had to buy oil for my car. Clearly the oil level wasn't checked, so I don't know if any other liquids were.
11 October 2023
Straightforward service
11 October 2023
Good communucation
11 October 2023
staff very helpful and courteous
10 October 2023
I would have given completely satisfied but I did receive an alarm notification on my car for low tyre pressure
09 October 2023
The video feedback was very much appreciated.
09 October 2023
Helpfulness.
09 October 2023
Very good customer service
09 October 2023
Very satisfied. I asked if I could wait for the service to be done, so Reece made sure my car was serviced next.
09 October 2023
The experience was stressful and I thought some staff rude and unhelpful. I am now seriously considering trading my car in for another make as I don't wish to ever return to this garage
08 October 2023
Easy from start to finish. Lucy at Bromley looked after me and was brilliant.
07 October 2023
Very friendly service helpful and professional ??
07 October 2023
I was very happy with the service I received
06 October 2023
No concerns, it was done in a good time
06 October 2023
Have been using fro quite a few years and always the same service. Very efficient!
06 October 2023
I was kept informed and updated by Sudiya at all times advised of costings etc
06 October 2023
The service was great, easy to sort and quickly done with great comms. Unfortunately they didn't reset the checks on the car which means I now have to go back to get them reset and I'm receiving regular email and SMS spam telling me a service is due.
05 October 2023
Staff was pleasant
05 October 2023
Particularly impressed with Lucy who helped us navigate a slightly confusing service plan
05 October 2023
Too expensive
05 October 2023
Fantastic staff and Prompt service.
05 October 2023
Ms Kamara was extremely professional. 8 experienced great customer service from beginning to end.
05 October 2023
Quick service and complimentary valet for probably the grubbiest car they've ever seen!
04 October 2023
They were expecting me and processed the booking in quickly. The car was ready on time.
04 October 2023
Quick and efficient service
04 October 2023
Car serviced quickly, regularly updated
04 October 2023
Good communication and pick up was very quick and efficient
04 October 2023
Top man in service department
04 October 2023
They done a good job are nice and polite people there.
04 October 2023
I was very satisfied. A very special thank you to the Sudiya and her colleague ( who I think may be the supervisor) who went above and beyond duty to support me during my recent road side assistance episode. They have customer service at heart.
02 October 2023
Because the water you gave me whilst waiting was warm
01 October 2023
Explained everything well and informed me with everything that was going to happen
01 October 2023
Lucy kept me informed throughout and explained what was needed
01 October 2023
The video summary is particularly good
30 September 2023
The customer service provided was excellent. The service manager, Sudiya Kamara, was friendly, knowledgeable and very professional. My car was also valeted inside and out to a very high standard.
30 September 2023
Friendly, courteous and Sales Manager welcomed customers.
29 September 2023
Improved knowledge and professionalism over last visit
27 September 2023
The staff were very welcoming, helpful & professional.
27 September 2023
Good communication and able to turn car servicing around promptly
26 September 2023
Confident it has been looked at closely
25 September 2023
Car was clean and service was completed on time
24 September 2023
Wonderful service, friendly yet professional and so quick to resolve a minor issue (delivery truck blocking the exit)
24 September 2023
Excellent job
24 September 2023
Great service, plus the same employees being at the Bromley every time I go back speaks volumes.
24 September 2023
Service was carried out very quick
24 September 2023
All my questions were answered very quickly by Andrew, and it seemed like he couldn't do enough to help me
24 September 2023
Good communications and fixed the problem
24 September 2023
Does the job but very expensive
22 September 2023
Quite long distance for me but the location is good, parking space more over quickly getting an appointment for an emergency.
22 September 2023
Booking service staff are always excellent - helpful, polite, personable, efficient, friendly. Services staff (Jason) very good - attentive, personable, friendly, welcoming. Sales staff excellent - give you time, advice, expertise. Thank you.
21 September 2023
Good team
20 September 2023
Very good. My car was being handled by Reece and he was very professional and friendly. I felt very welcomed in there.
20 September 2023
Everything went through smoothly
20 September 2023
I gave answer as the hospitality is great you are offered various types of drinks and everyone is helpful and smiling.
20 September 2023
Very satisfied. Would highly recommend. The lady was very helpful & knowledgeable & gave us an answer to all our questions. Nobody could expect any more.
19 September 2023
Rahaab Sharif
17 September 2023
Had a brake fluid service but the computer had not been re set even though I was told it had been so I had to return to the branch.
17 September 2023
M8 trim vibration fixed under warranty Oil service / inspection was fine
16 September 2023
Car was booked in for some minor damage, parts not ordered and subsequently my day was wasted
16 September 2023
Helpful discussions and explanations. My car was valeted to a very high standard.This was also a delightful bonus.
16 September 2023
Horrific from start to finish. So disappointed
16 September 2023
This is the third time I've had to bring my car in for a service. Sick of it.
16 September 2023
Great car, great service.
13 September 2023
The defect i reported was a sporadic problem. Reece and Lucy were very thorough in their efforts to remedy the defect. The technicians proposal has worked to date. Reece has asked me to come back if there any further issues. Excellent.
13 September 2023
Service was prompt and as promised with the time keeping.
13 September 2023
The team at Stephen James are friendly, responsive and provide overall excellent service.
12 September 2023
Car was okay
12 September 2023
Customer service & update
12 September 2023
You've always had good customer care. I've been using the branch since 2004. It's way out for me (live in camberwell, work in Richmond) but my conversions with Putney BMW wasn't too good, so I'd rather go the extra mile. As you all do!
12 September 2023
Not to repeat myself but the professional Seville I received at Stephen James each time I bring my car to you.
12 September 2023
This very positive response is in anticipation of an expensive service working well in the future!
11 September 2023
Swift and communicative.
11 September 2023
Excellent Service
11 September 2023
The staff were cheerful and were very helpful throughout the experience. From my arrival when I was helped with parking until I was taken to my car at the end. The work carried out and the invoice were all carefully explained.
09 September 2023
Professional and accommodating service.
09 September 2023
Completed quickly and efficiently and kept me updated along the way
09 September 2023
As mentioned before efficient service.
08 September 2023
I was provided with a consistent point of contact so made the whole process more efficient in terms of providing updates, recommendations, managing logistics etc
24 November 2023
excellent service and very easy to deal with