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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
293 ratings and 146 comments received in the last 90 days.
18 August 2025
Really good, Rob was very communicative and sorted everything especially as I needed the car on short notice.
30 July 2025
Taj continually kept me up to date with reserving my vehicle from new stock, through registration and delivery date.
29 July 2025
Handover excellent Explanation of paperwork simple
18 July 2025
Miss santos made my experience throughout the process easy .kept me updated throughout.
03 July 2025
Excellent customer service
02 July 2025
For the same reason above
25 June 2025
See above
22 June 2025
Everything was very quick and efficient.
04 June 2025
As above
03 June 2025
All my requirements were met, and the whole purchasing experience was enjoyable. I look forward to further vehicles purchases.
20 August 2025
Car ready as advised.
20 August 2025
Polite, personable, prompt, reliable, do what you say you're going to do.
20 August 2025
No issues at all
19 August 2025
Fast with good communication
18 August 2025
Easy from start to finish dealing with them
18 August 2025
Attentive and very helpful service.
17 August 2025
Excellent arrival meet and greet , reception were attentive and quick to process to a service advisor. The work was carried out in good time and I received a video from the technician . Car was cleaned and handed back to me promptly after arrival .
15 August 2025
See above
14 August 2025
Great service and quick repair
13 August 2025
The check in process was efficient and there was a follow up phone call as promised. My car's service was completed quickly so I was able to collect the car and get on with my day.
12 August 2025
Friendly, knowledgeable staff
11 August 2025
As always first class customer service and I've been coming here for ten years now.
10 August 2025
It was an easy, hassle free experience and staff were professional, helpful and courteous. It was great to get a video with the mechanic explaining what's happening.
10 August 2025
Excellent from reception to collection of serviced vehicle
10 August 2025
The comfort of knowing my car is in good hands.
06 August 2025
Communication was good, staff were pleasant but the cost was excesive
06 August 2025
Welcomed in with polite staff service Top notch car always cleaned and Hoovered and Generaly no complaints
05 August 2025
Everything went well, timescales given were met. Staff were friendly and helpful.
05 August 2025
Efficient, worry free, timely, good value pricing; all good.
04 August 2025
All done on time
03 August 2025
Friendly staff and very helpful
02 August 2025
Good customer service
01 August 2025
I'm giving 5* based on the customer cervice I received from Anisha. However, If I need to rate the service I received for my car it would be 3*. As it's long for explanation I'm happy to be contacted by phone.
01 August 2025
The service was quick and and again staff very friendly
01 August 2025
Very welcoming throughout my visit, kept me up to date with my vehicle.
29 July 2025
My initial response to the service on the day was 5 star and 10/10, however once discovering damage and the fact that nothing has been done after being told it would is disappointing. I am happy to ignore the fact but my Husband is furious.
29 July 2025
It's a great place for service with a smile. Not the cheapest certainly, but then my belief is that you get what you pay for and that is definitely true in this case.
28 July 2025
The initial estimation that I was given was over 24 hours I then was told that it would be done on the same day and be ready to pick up before the closer play and there was contact throughout the day so I knew when I would be able to pick up
28 July 2025
Yes , very attentive and helping staff
28 July 2025
Ease of booking, job then completed within the time forecast, friendly / efficient staff, pleasant surroundings.
27 July 2025
Always a pleasure to get the car serviced at BMW
27 July 2025
There was nothing overlooked
27 July 2025
MOT and additional repairs achieved on the day, with time to spare. Clear communications over the day.
25 July 2025
Left a note while booking in my car for service but the note was not seen. So they omitted completing a wheel balancing that I would have loved it to be done same with other service that was completed. That was the only issue, service was great.
23 July 2025
My car was cleaned inside out which I appreciated
23 July 2025
As above
23 July 2025
Every staff member that dealt with me was pleasant and helpful
23 July 2025
Friendly, professional. Transparency of charging.
22 July 2025
Helpful and friendly staff
21 July 2025
Car MOT was carried out ahead of time and service representative took time to explain advisories and what they meant.
20 July 2025
Service was completed as specified.
19 July 2025
Because you still have not fixed the problem and seem to be fobbing us off For want of a better word
18 July 2025
Same as above. Also great communication
17 July 2025
The car was serviced quickly and the whole process beginning to end was professional and efficient. They even adjusted my bonnet which was slightly misaligned.
16 July 2025
Issues well explained Video very helpful
16 July 2025
As above
16 July 2025
Great customer service, nice and easy process, communicated timings.
15 July 2025
I was told for a complimentary car wash, but the car was not washed.
14 July 2025
Everything went well
14 July 2025
Service was really good
14 July 2025
Car seems okay but there was no discussion about any issues that might need attention in the future or the condition of tyres or wipers that have been discussed in the past.
14 July 2025
Did as we requested plus a wash
13 July 2025
Great from start to finish
13 July 2025
Because they did what they were supposed to do.
11 July 2025
Professional and helpful
11 July 2025
BMW rectified an issue I previously had due to me a loyal customer.
11 July 2025
Very happy serviced my car while I waited they told me what service was needed costs and how long it would take nice waiting area with refreshments and WiFi kept me updated on progress.very friendly and helpful.
10 July 2025
Customer service was really good, helpful polite staff.
10 July 2025
As above, extremely disappointed with the handling of our appointment. Sadly we won't be returning customers, from such a big company I'm quite disgusted to be honest, and started to wonder if our car was even touched.
10 July 2025
Have asked to speak to a service manager. 2 weeks no response
09 July 2025
Communication was poor at the beginning. I had to keep calling up for updates
09 July 2025
Staff helpful but did not come back to me when promised
09 July 2025
Like I said, straight forward and no issues. It would have been 5 stars if the inside of my car was cleaned after the service but nevertheless it was still a good experience
09 July 2025
Perfect service!
09 July 2025
I'm generally happy with the service but last time I was told air had been put in my tyres but it had not been done when I checked the readings. I also did not receive an email from sales staff after spending time with them regarding a new car.
09 July 2025
Very satisfied.
09 July 2025
Overall, I can pleasantly say that I was completely satisfied. With Bromley BMW. Plus, receiving such a beautiful goodie bag was such a treat and unexpectedly.. this was certainly a bonus. I enjoyed.
08 July 2025
The whole experience was seamless
08 July 2025
Good timely service to satisfaction
07 July 2025
Very satisfied
07 July 2025
Very satisfied
07 July 2025
No problems and good advice
07 July 2025
friendly and gave good explanation of work
05 July 2025
Very good service.
05 July 2025
Everyone is always friendly and helpful
04 July 2025
because the staff were faultless (especially when compared to my recent experiences at a franchised Stratstone BMW dealership)
04 July 2025
As always, nice stuff and good service
03 July 2025
This garage always go above and beyond. I was driving to France recently and my car needed servicing. There were no available dates before my trip but when I explained where so was going, they immediately fitted me in 2 days before my trip.
03 July 2025
For the same reasons , fast, friendly and on time.
01 July 2025
All completed
30 June 2025
Service good.
30 June 2025
Quick and efficient
30 June 2025
Everything was good
29 June 2025
Very happy with the service received. Professional and friendly.
26 June 2025
Excellent service as always
26 June 2025
Excellent service particularly from Andrew.
26 June 2025
I was treated with respect and all the staff were professional and very helpful and very accommodating.
25 June 2025
Place seems runs by junior staff
25 June 2025
Fairly good with excellent review of car's under chassis and tyres' condition.
24 June 2025
Unable to fault anything. Kept me informed on progress of the car being fixed.
24 June 2025
Very satisfied customer
23 June 2025
Ahead of time and with care and consideration
23 June 2025
Wonderful staff, great service quick efficient and informative.
22 June 2025
Great communication
22 June 2025
Thorough checks done
22 June 2025
Even though servicing is good, but interiors was smelling after delivery.
22 June 2025
Repair under warranty not done, no quality control check and now needs to go back in to be done properly. Poor technician training and lack of knowledge
21 June 2025
Great friendly staff who do their best to help.
20 June 2025
Extra checks and a car wash were provided at this recall visit
20 June 2025
Very happy with the service and info received
19 June 2025
Extremely satisfied with everything.
19 June 2025
Excellent comms
19 June 2025
Friendly staff and honest recommendations
18 June 2025
Very helpful
16 June 2025
All good happy with service
16 June 2025
I arrived ahead of my scheduled appt time and they managed to fit me in anyway...service on the car was completed within the time frame expected and all was good as it relates to vehicle health check.. Hence I'm a happy bunny??
15 June 2025
Stephen James!!
15 June 2025
Work was completed and health check identified additional work that was completed without a further visit
15 June 2025
Pretty happy with the way they handled the issue
13 June 2025
Completed in a timely manner to a high standard
11 June 2025
The BMW product remains exceptional hence I chose to drive one, but the dealership needs to improve or at least retain the previous standards, currently declining.
10 June 2025
Good service.
10 June 2025
They took 3 months to give me a valuation on my car which was £10,000 below market value and £7000 less than another local dealership
10 June 2025
Very professional
09 June 2025
Fab service
09 June 2025
excellent service, everything has been spot on
09 June 2025
Great Service
09 June 2025
Whatever needed was done straightaway Thank you for the samr
08 June 2025
All of the issues with my car were fixed. Diagnostic check cost was removed from the bill as nothing could be found wrong. Clear advice around longer term work required.
08 June 2025
Quickly done and no issues
08 June 2025
Smooth and easy
08 June 2025
Very satisfied, customer service was excellent
07 June 2025
As was satisfied with service received
06 June 2025
Thank you for making the process easy.
03 June 2025
EXCELLENT SERVICE
03 June 2025
Staff we friendly and helpful
02 June 2025
Very efficient
02 June 2025
Overall a great experience
01 June 2025
Service was very well organised and effective.
01 June 2025
Customer service was not as good as usual and it took ages for the phone to be answered and the promised call backs didn't happen.
31 May 2025
Great friendly and efficient reception and service
29 May 2025
No issues, everyone was very nice
29 May 2025
Excellent as always!!!
29 May 2025
Very speedy.
27 May 2025
Cost effective
19 August 2025
Very quick and thorough