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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
463 ratings and 175 comments received in the last 90 days.
29 August 2024
As previous faultless customer experience
20 August 2024
Staff were very helpful and couldn't do enough for me, answering emails outside of work hours was just one of many examples of brilliant service!
16 August 2024
This is the second time I have purchased a car from this dealership and the treatment is brilliant . Really friendly staff.
07 August 2024
Very satisfied - kept us in the loop and contacted us regularly regarding the delivery of the new car.
06 August 2024
Excellent care and support
04 August 2024
Very satisfied. I like BMW cars but I also like the care to me after buying the car. This is why third BMW. I have had several misadventures with my cars ( my fault ) and each time I have only been shown patience and thought.
01 August 2024
I wouldn't buy my BMW anywhere else, I go to Bromley for the best customer service.
24 July 2024
So happy to help as always. Very thorough with everything. A great team
24 July 2024
Everything was delivered as promised
22 July 2024
Helpful, friendly staff. Nice coffee and didn't wait long to be seen to. Kept updated by the team.
19 July 2024
They were really helpful and explained everything to me one by one which I needed to know about the car.
19 July 2024
The team were amazing - Taj and Nnonye were fab!
15 July 2024
I have dealt with SJ Bromley on numerous occasions and all the individuals I come into contact with are professional and friendly and that goes a long way.
13 July 2024
Despite making several call to query the car I was buying, at no point did I feel uneasy to contact the team at Stephen James. The professionalism of the sales team, and patience shown totally put me at ease.
08 July 2024
Environment was welcoming and services of a high quality. The team also managed to source a large red bow to make the collection experience special for my daughters 21st birthday.
03 July 2024
Todd and Will were really kind and helpful. Todd explained everything about the new car we bought throughly.
03 July 2024
The show room is a very inviting place which makes meetings as relaxing and enjoyable experience.
02 July 2024
Helpful with the paperwork and on the day of the delivery to explain bits and bobs about the car.
01 July 2024
Car arrived on time and the staff were very friendly. They showed everything about the X5's features and answered our questions.
30 June 2024
The transaction went smoothly. Everything was explained well and the car was ready to be collected at the date and time arranged.
29 June 2024
Very professional
08 September 2024
Very quick and efficient service. Really helpful
08 September 2024
Communication and support can be better
07 September 2024
Great friendly customer service. Cleaned car
07 September 2024
The team communication was excellent. Very pleased to have got a courtesy car too. Excellent service, thank you.
05 September 2024
The service offered by Michael Sly was excellent. He was welcoming, explained everything in details and responded to my queries clearly
05 September 2024
Not a bad service
04 September 2024
Good energy all round
04 September 2024
Polite friendly staff.
04 September 2024
Very pleased with the service, specially Matthew Ricketts was very helpful
03 September 2024
Service was quick and issue resolved with the car promptly
03 September 2024
Everybody was above helpful.
03 September 2024
Prompt service, but not sure if a car really needed a full brake fluid change. Seems like money for old rope. At 57 I have never had this request from another dealer.
01 September 2024
All work done. Car clean when collected.
01 September 2024
Based on interaction with branch.
31 August 2024
Mechanic known to me. Exceptional person.
30 August 2024
Service and M.O.T. performed ahead of time .
29 August 2024
Everyone was very welcoming, professional and the process was seamless. Main reason for not giving 5 stars is because there was no loan vehicle for my appointment date.
29 August 2024
The person who attended to me was easy to talk to explained everything in detail
28 August 2024
Very satisfied
28 August 2024
Met politely and treated well.
28 August 2024
The sales man was out of this with a lot of information
28 August 2024
Felt welcomed and was kept up to date throughout the Brake fluid service using the fast lane provision.
28 August 2024
Even when things don't go to agreed timings the people at BMW Bickley/Bromley have always been very professional and tried to resolve issue offering constructive advice - Jason especially.
28 August 2024
It feels like every customer is their first customer
27 August 2024
I felt that my car was well taken care of and that I was valued as a customer. Excellent communication throughout and was very happy with the service.
27 August 2024
Excellent service throughout, an enjoyable service experience.
27 August 2024
Service provided was fine.
27 August 2024
Apart from high prices, the staff are lovely and very communicative, directly, via phone and email.
27 August 2024
Jason went the extra mile to help me. He got me onto the App and replaced my battery for my key after a colleague noticed I was struggling to turn on the car. Very pleased with everyone I interacted with
26 August 2024
Good service
25 August 2024
No rouble at all with any part of the service
25 August 2024
Service on the day was excellent, but I had been advised that the car would be needed all day and had planned accordingly to be dropped off.
22 August 2024
We went in for a brake fluid service, this was carried out satisfactorily, however wile we where there we had our car valued, the valuation was an insult being over 10k lass then we payed for the car for only one year ago from another bmw dealership
22 August 2024
Because I was updated on the delay and the reason why
22 August 2024
Jason's communicatiom and constant updating of the happenings of my vehicle made me feel secure in knowing my problem would get fixed promptly. The rest of the team where informative and made sure I was comfortable.
21 August 2024
Great customer service. Really quick and polite staff
21 August 2024
Service completed on time. Video was very clear
20 August 2024
See 1
20 August 2024
Welcomed at reception on arrival and looked after and kept up to date throughout by Michael.
19 August 2024
The young lady service adviser was superb. Just a pity that there was a delay in allowing me to collect the vehicle.
19 August 2024
Exceptional service and care
19 August 2024
Everything working. Thanks
18 August 2024
Jason and the manager were absolutely amazing in resolving my problem and have given top service as one would expect from BMW. They didn't let me down and I am very grateful and thankful. Thank you
18 August 2024
Everything was done quickly.
18 August 2024
Fast and efficient service
18 August 2024
Although they were unable to find the obvious squeak on my door hinge (which it's still doing) they are friendly and are very good at general servicing
16 August 2024
As above
15 August 2024
Efficient, good communication (i like the videos) and good service overall
15 August 2024
Always good
14 August 2024
Very efficient team
14 August 2024
Excellent service. Helpful staff. Seen on time. Car cleaning.
13 August 2024
The whole experience was hassle free and very streamlined
13 August 2024
Was happy with the service and communication provided.
13 August 2024
Good service team and informative.
13 August 2024
Answered my questions and delivered the service I needed.
12 August 2024
Good service, no hidden costs. Welcoming staff
12 August 2024
The receptionist was very friendly. I feel comfortable coming there.
12 August 2024
Customer service from Sudiya
11 August 2024
My issues were resolved
11 August 2024
Even though I was a bit late bringing the car, work was completed on the same day.
11 August 2024
Job done quickly
10 August 2024
You have a good team there, a Credit to BMW. I Was dealing with Mike and twice he was with clients. Other staff member were more than happy to and capable of assisting me to a high standard
08 August 2024
Staff was helpful, explained well and kept us updated on the progress of the work.
08 August 2024
The staff are amazing friendly
07 August 2024
The lady who booked the car in, included my children in the experience was amazing. She didn't ignore them. She spoke with them and made them feel as welcome as I was made to feel.
06 August 2024
Work was completed in good time and the staff were very friendly and efficient
06 August 2024
Friendly and helpful staff.
06 August 2024
They made it very easy for me. Very polite and friendly. Even returned my car to me cleaned.
06 August 2024
Easy to book, prompt timing and reasonable price.
05 August 2024
Good
05 August 2024
The service took slightly longer than expected, but the waiting area is a nice place to be. Staff were all polite and friendly.
03 August 2024
Good communication , extremely polite
03 August 2024
All of the staff were very efficient, helpful, friendly and courteous. Jason was our contact, absolutely brilliant. Thank you
03 August 2024
Pleased with the work done.
03 August 2024
Jason and the technician did an excellent job. The car looked like new and is driving beautifully.
02 August 2024
The service was prompt, my car came back clean, the replacement car was excellent and I was treated very well,
02 August 2024
Sudiya was absolutely amazing
02 August 2024
Good customer service end to end
01 August 2024
I took my car in at the requested time and was seen without delay. The young lady Anesha Chisholm was very pleasant and efficient with the drop off only taking a few minutes.
31 July 2024
Fast, efficient and friendly service
31 July 2024
Sudiya, the service representative, was very attentive and when asked if the car could be ready for a 13:30 collection, she made it happen and called me at 13:00 to let me know it was ready giving me time to get to the dealership.
31 July 2024
Top service
30 July 2024
Service Excellent, but expensive, good video For vehicle inspect.
30 July 2024
All good
30 July 2024
Work completed on time. Kept informed
30 July 2024
The personal explained all about what the service would entail
30 July 2024
There were no issues at all with the service provided
30 July 2024
Everything completed
29 July 2024
Effiecient service
29 July 2024
Polite and courteous team.
29 July 2024
Talked me through all the problems
29 July 2024
Very satisfied - service performed speedily and a wash afterwards is always a nice touch
28 July 2024
It was a superlative experience. Nothing went wrong.
27 July 2024
.
26 July 2024
I had a very efficient interaction, the process was clearly explained, I was kept informed during the day, I dealt with pleasant and courteous staff, and I got a goody bag at the end of the day for having to bring my car in!
26 July 2024
Resceptive to my needs and went above and beyond. very accommodating.
25 July 2024
Very good
25 July 2024
Service provided by Stephen James Bromley was extremely good - courteous, efficient, professional. Would happily go back.
24 July 2024
Very helpful
22 July 2024
Do not listen to customers and have no willingness to do so
21 July 2024
First class professional service, from start to finish.
21 July 2024
Processional quick service and very welcoming.
21 July 2024
Extremely welcoming and friendly from the first moment I got there till the moment I left with my car serviced.
20 July 2024
The car wash was not quite as good as usual
17 July 2024
kept us up to date and could not do more to help us
16 July 2024
Very good service
16 July 2024
The staff were polite, friendly, and explained everything thoroughly to me
16 July 2024
WILL DID A GREAT JOB GETTING THE CAR READY FOR ME BEFORE I THOUGHT IT WOULD BE. THE MAN THAT SHOWED ME THE CAR AND FUNCTIONS WAS BRILLIANT AND EXPLAINED EVERYTHING VERY WELL.
16 July 2024
Staff were helpful and welcoming and kept me fully updated at all times.
16 July 2024
Very efficient sevice
15 July 2024
Work carried out as planned.
15 July 2024
Done a good service kept me informed got the car back cleaned and a nice goodie bag
13 July 2024
Very efficient.
13 July 2024
Great client care. Sorted out issue without excessive cost.
11 July 2024
We had an amazing service having attended with my toddler too. Loved the little cars for him to play with too
10 July 2024
The service was completed even earlier to allow me to do the school run.
10 July 2024
Good communication, on arrival and completion
09 July 2024
Staff were friendly and kept me updated every stwp of the way
08 July 2024
The recall (steering wheel airbag) was dealt with and, as requested, I received a phone call advising the work had been completed. The (very brief) service video was reassuring.
08 July 2024
Can't fault the service from the team
08 July 2024
Very helpful, polite and professional as always.
08 July 2024
Andrew worked hard to find a solution to a problem. My car was returned in good time and my courtesy car was appreciated.
07 July 2024
Car clean could have been better. Alloys not cleaned after tyre changes
06 July 2024
Helpful and all my issues were easily solved it's no problems
06 July 2024
Sadiya was very helpful extremely knowledgable
06 July 2024
The gentleman that served me was very polite and helpful.
06 July 2024
The people there always remember me. They are polite, professional and very courteous. They always treat me exceptionally well.
03 July 2024
Work completed on time
03 July 2024
Easy to deal with and get the job done with minimum fuss
03 July 2024
Great staff
03 July 2024
Great staff and service, nice environment
02 July 2024
Michael sly in service was great! Looked after both me & my vehicle
01 July 2024
Customer care
01 July 2024
I am prepared to rate but not to write explanations. Keep it short!
30 June 2024
good costumer experience
29 June 2024
The service was carried out
27 June 2024
Very satisfied with the staff at Bromley branch
25 June 2024
No issue with service
24 June 2024
Again it's a 4 star and not 5 for improvement reasons but still they do a good job.
24 June 2024
Wonderful experience felt really special from start to finish with a first class job done
23 June 2024
Nice service
22 June 2024
Great experience - professional, consultative, and with expectations well managed.
21 June 2024
Satisfied with services
21 June 2024
Great service
20 June 2024
Very good customer service
20 June 2024
Kept me updated throughout the time the car was with the team.
18 June 2024
Very pleased with advice & quick turnaround.
18 June 2024
Customer Service team kept me informed throughout, with work completed within 3 hours
18 June 2024
Good communication
18 June 2024
The service was great and very quick.
17 June 2024
Great, very quickly booked in and only waited just over an hour for my car. Sudiya was very welcoming, helpful and explained everything to me as well as made me a delicious coffee while I was waiting. Such a lovey lady.
17 June 2024
Good level of service all round.
16 June 2024
Pleasant & efficient experience.
04 September 2024
No issues, worked quickly when queries were raised