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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
442 ratings and 226 comments received in the last 90 days.
17 April 2025
As per the above
13 April 2025
Both sales and handover were seamless.
08 April 2025
The service provided by Iyata Santos was great. Attention to details, all questions answered and made me feel comfortable throughout the entire process.
03 April 2025
Again very easy and clear process
02 April 2025
Very satisfied with service. Was able to select, negotiate, pickup my car in less than a week.
02 April 2025
Overall, I was extremely satisfied. The entire process-from the initial conversations to the final handover-was smooth and professional. Special thanks to Noneye, who took the time to answer all my questions and made the experience feel personal
02 April 2025
Excellent customer service from start to finish from Taj. He was very professional and gave us regular updates.
01 April 2025
Very friendly and attentive staff
01 April 2025
Been very helpful
01 April 2025
Received by Taj who carried out all the relevant paperwork in a very professional way.
31 March 2025
The process was easy and an extremely pleasant experience. The digital documents were easy to navigate around I did not encounter any issues throughout the whole process.
29 March 2025
Very professional and efficient
29 March 2025
Very helpful handover
26 March 2025
Customer service was good. Felt we were treated well and the whole process felt smooth.
26 March 2025
Toby and George very attentive and helpful.
23 March 2025
Great service
22 March 2025
Totally satisfied with my experience.
22 March 2025
Good service
21 March 2025
Very helpful staff
21 March 2025
All very smooth and everything was explained to me.
20 March 2025
Same as above
20 March 2025
Everything ran very smoothly. I'd also like to mention Todd who explained all the new features of the car very clearly. Lovely young man.
19 March 2025
Rahaab was very knowledgeable and was able to arrange a test drive of the model that I was interested in. Todd was also very helpful and knowledgeable when handing over the new car.
19 March 2025
We were so pleased with the service, we have been so happy since the purchase
13 March 2025
Rob looked after us from the first time we walked into the showroom and went for a test drive right to handing over the keys and he was so helpful.
05 March 2025
The pre sales and handover experience was great. But I am now pursuing an issue with respect to the quality of the vehicle preparation in terms of paint 'swirls'. I had to deep clean the car after collection to remove it of it's 'smeary' detailer.
03 February 2025
Handover really professional
02 February 2025
.
20 April 2025
No complaints
20 April 2025
Excellent service
17 April 2025
Great customer service!
17 April 2025
Please see above
16 April 2025
6-8 week wait to book a service.
16 April 2025
No complaints. Quite smooth.
16 April 2025
So much better than Ruxley branch, which made me not want another BMW. I was promised the Bromley branch is better when purchasing my latest BMW and I am so pleased the salesman was correct.
16 April 2025
Quick helpful and polite
16 April 2025
I didn't get a call, email or text to say my car was ready to collect after I commissioned the works that I was told was recommended on the car. I was waiting about for a while when I could have just gone and got it.
15 April 2025
Garage located in a convenient place and easy to get to
15 April 2025
Excellent service
15 April 2025
The total charge is pricey
15 April 2025
Sorted out problem wile I waited.
14 April 2025
Easy. Quick and great customer service
13 April 2025
As above. Timely and professional
13 April 2025
Very good comms and updates
13 April 2025
Warm welcome, polite and knowledge staff. Great level of service and you are updated every step of the way.
12 April 2025
Service was handled by Reece Kearney, very pleasant and helpful young man.
12 April 2025
Stephen James did what they can
11 April 2025
Only not five stars because I had a technicial issue with the car since last August and it only got fixed on the 3rd attempt.
11 April 2025
Fast effective and good service
10 April 2025
Friendly and efficient people
09 April 2025
Always very good
09 April 2025
My request were met & the service & recall was completed on schedule. My contact went the extra mile & advised me through adding my vehicle to my BMW which is fantastic.
09 April 2025
Professional and courteous service.
09 April 2025
I usually receive good customer service from Bromley but not this time.
08 April 2025
Our issue was resolved and further parts was also replaced.
08 April 2025
Ad above
08 April 2025
Because the whole process was good
08 April 2025
Friendly staff
08 April 2025
The work to fix a bug that in the end required BMW to fix directly was greatly appreciated, I am sure frustrating for your team.
08 April 2025
Very happy
08 April 2025
Why 800 characters in the "would you recommend" box which is essentially yes/no, but only 250 here, where more detail could be applicable? I had to swap them around.
07 April 2025
No waiting. Speedy and friendly service
07 April 2025
How satisfied were you overall with the service you received at Stephen James Bromley (1-5)? Rating: 1/5 Unfortunately, I was not satisfied. I had to follow up myself after not receiving the promised callback. Despite reporting the same issue agai
07 April 2025
Serviced on time - cleaned immaculately
06 April 2025
Made me feel welcome & gave a great service.
06 April 2025
Have come away with bad experience after every visit. Catalogue of mismanagement and poor service has cost me money and time. Work that was supposed to have been carried out was not but charged £800. Latest is house keys lost and not reimbursed
05 April 2025
They wasted no time with fixing my car and kept me up to date
05 April 2025
I give high score, however my spare key was not repaired( battery) even though I requested and lady noted on arrival.
05 April 2025
Excellent customer service
02 April 2025
Warm friendly attitude from the staff.
01 April 2025
Knowledgeable, friendly staff and efficient service
01 April 2025
Good help and service
01 April 2025
Good customer service and courtesy car. Would have liked an email or online breakdown of costs when authorising for 5 stars.
01 April 2025
No problems and job done in reasonable time.
01 April 2025
Was dealt with efficiently and explained exactly what would happen
31 March 2025
Great service.
31 March 2025
Reece was excellent. Great communication
31 March 2025
Car was repaired in a timely manner and i thought giving the car a quick wash was an amazing touch.
31 March 2025
Friendly.
30 March 2025
Gentleman that dealt with had great customer service
29 March 2025
Friendly staff
29 March 2025
Sudiya was very welcoming and professional 10/10
28 March 2025
Always kept me in the loop of what was going on
27 March 2025
As above
25 March 2025
On time and efficient
25 March 2025
Always very helpful
25 March 2025
They did a booking for me on Saturday even they were very busy,much appreciated.
24 March 2025
Friendly and professional
24 March 2025
All the work needed was explained and priced
24 March 2025
After a poor reception the issue was professionally dealt with and I am grateful. Exit was also excellent.
24 March 2025
Great.
24 March 2025
Very satisified
24 March 2025
The employees helped every step of the way.
24 March 2025
Excellent service
23 March 2025
Very friendly and professional service done to time scheduled
23 March 2025
The issue was resolved promptly
23 March 2025
Great service
23 March 2025
Accurately reflects my experience which was very satisfacory
23 March 2025
Highly professional, excellent communication.
23 March 2025
The guy I was in contact with was awesome.
22 March 2025
Bought my car in for its first service, which Jason & Dave looked after. My VHC was clear and informative and Jason gave me an update as soon my car was ready. My car also came out nice and clean as expected.
22 March 2025
Fulfilled all my expectations
22 March 2025
The service was quick and professional
22 March 2025
My car was dealt with exactly as planned and I was advised as to costs to enable me to make any decisions in good time.
22 March 2025
Top service
22 March 2025
Helpful and professional
20 March 2025
Same as above. Clear understanding reached and clear recommendations from the person looking after my car.
20 March 2025
Thanks
19 March 2025
Always love coming to Stephen James for my car services. Very reliable and trustworthy. No hidden cost and great service.
19 March 2025
Perfect
19 March 2025
Courtesy car provided whilst work undertaken
19 March 2025
Appreciated the update. Was not kept waiting for too long and Jason gave great assistance with reconnecting my dash cam.
19 March 2025
Work completed, tho both times I brought the car in they said they would wash it they never did either time. That's the only negative I can think of
19 March 2025
Service manager Sudiya really went above and beyond to help with my vehicle repairs. She also kept me up to date daily.
18 March 2025
I was fitted in at short notice which was good.
18 March 2025
All good.
18 March 2025
The work was done quickly and the first answered all our questions.
18 March 2025
Great services.
18 March 2025
My car was not finished on the day it was booked in for and when I was called and came to collect the car in was still not fully finished.
17 March 2025
Excellent service
17 March 2025
I Had my headlights adjusted but I think they might be still out of alignment
16 March 2025
Very efficient check in and collection procedure, plus complimentary car wash.
16 March 2025
Smooth process, start to finish.
15 March 2025
The service at this branch has always been superb.
15 March 2025
Service time was 2 hrs but everything was on time. Video sent with the recommendations. Prices given before so you know exactly costs.
15 March 2025
Good feedback.
13 March 2025
Service team great Did ask about potentially upgrading the car but no one has called me back as promised. This has happened twice now.
13 March 2025
Very satisfied nothing was a problem always very helpful
13 March 2025
Good customer service
13 March 2025
Wait time for a tyre change was a bit long as it's not a big job
12 March 2025
satisfied, but not overwhelmed with service
12 March 2025
Easy and helpful
12 March 2025
Friendly and efficient staff, comfortable surroundings, timely attention.
11 March 2025
Communication from service department poor when customer on site awaiting for outcome of scheduled work.
11 March 2025
Everything ran very smoothly
11 March 2025
I am not sure if all the service was done or not
11 March 2025
The team were all fantastic, especially my service manager.
10 March 2025
Great service, timely and uneventful.
10 March 2025
I was well looked after by the service agent, and the car was serviced and was ready for collection on time.
10 March 2025
All ran smoothly.
10 March 2025
Service is always excellent
09 March 2025
As regards to the service I specifically mentioned the screen washer needed attention but the alert message is still coming up that something is wrong! As the service was quite recent I will monitor the car to make sure all is ok.
09 March 2025
Very helpful, attentive and professional staff members. Welcoming atmosphere on arrival, overall brilliant customer experience.
09 March 2025
Loved the regular status updates on the complex electrical work on my car - Natasha was brilliant. The technician Harry explained what the issue was and how BMW and he resolved it. Many thanks to them!
08 March 2025
Prompt in their actions and affective
08 March 2025
All work carried out as planned and complimentary clean was a bonus.
08 March 2025
A very efficient service and MOT with the personnel being very welcoming, helpful and knowledgeable.
07 March 2025
They was quick and sufficient. Very helpful and professional
07 March 2025
Polite, friendly, efficient, no fuss!
07 March 2025
For the above reason, lack of training for staff, not helpful, cannot use your own equipment. I am now worried about what happens in the workshop as this could be a life safety issue, if Front off house are not competent.
06 March 2025
The car had a recall and the team were very helpful in booking us in and keeping us updated with the progress. The goody bag was a real nice gesture too. Only reason I didn't give 5 stars was because the car had to stay in overnight awaiting parts.
06 March 2025
Good service,
06 March 2025
Fast Lane appointment - all went well
05 March 2025
Reasons above - shouldn't have taken so long
04 March 2025
Fuss free and attentive service. All of the detrimental issues I have experienced on previous occasions over the years seem to have beeen addressed and it is now a plesant experience to use the Bromley branch.
04 March 2025
Always great, professional service
04 March 2025
Good customer service!
04 March 2025
Care was done on time as request good clean and ready for another 2 years of hassle free motoring
04 March 2025
Amazing service and saved me time
04 March 2025
Was dealt with straight away very polite, very friendly
04 March 2025
Very prompt and professional
03 March 2025
Anesha - Service manager, she was very helpful from the beginning till end.
03 March 2025
All staff I met with were helpful, friendly and polite
02 March 2025
See box above. I was told the tyres had been calibrated - they hadn't been
01 March 2025
The service has been very good.
01 March 2025
As above
01 March 2025
very satisfied with the service i got at stephen james it was a easy process i got given a car for the day to get to work as my car was in over night, overall i was kept in the loop of how things were going on with my car
28 February 2025
Because you're too expensive
28 February 2025
Smooth service, I was notified in good time regarding difficulties.
27 February 2025
Very polite and efficient service
24 February 2025
Pricing significantly different to the app cost and explanation was I my opinion incorrect. There were to additional costs which cannot be opted out from and as such should be included by default.
24 February 2025
Very good at accommodating my family needs and ensuring they were well informed.
24 February 2025
Looked after me so well as it's first time I have had to deal with the car since my husband passed in November
24 February 2025
The technicians completed an excellent job on my vehicle. And that's why I have given 5 stars, but the advisor was late returning my vehicle to me which was disappointing but didn't interfere with the overall experience.
24 February 2025
Was pleased to hear that they didn't charge for putting the tyre on
23 February 2025
1) Intermittent boot auto-open & close investigation cost extremely high (without repairs) at over £1.5k for 2020 plated car! 2) Dashcam camera connections removed (not restored back) I had to drive back for power cable restoration (with apologies)
22 February 2025
I brought my car for a full service on the 11 of February 2025. And I was not fully satisfied with the service that I received from your service team. After spending so much money to carry out a full service and I took my car and went home my engine
22 February 2025
Came in for a recall and I my car got washed for free too. Who doesn't like free things lol, plus all of the staff are always nice and friendly to me. They've helped me out lots throughout the years
22 February 2025
The staff treat you so well and make you feel very welcome and valued.
19 February 2025
Great customer service , completed work to requirements and timescale
19 February 2025
As above - desired purpose of attendance achieved.
18 February 2025
an appointment rebooked but the wrong date was on the confirmation notice
18 February 2025
Service was completed on time
18 February 2025
Friendly professional staff
18 February 2025
See above - a mistake was made but fixed straight away. Sometimes it's how you deal with mistakes that makes the better impression
18 February 2025
N/A
18 February 2025
As above
17 February 2025
I got the date wrong in my diary but they still fitted me in
17 February 2025
Video feedback of MOT was very good
14 February 2025
Very professional and friendly team.
14 February 2025
Andrew is very thorough and kept me updated with everything.
14 February 2025
See above
13 February 2025
Good communication throughout even though the car was in for a couple of days. It would have been good to have a courtesy hire car from the outset.
13 February 2025
Sorted out what needed to be done and even gave us a good bag at the end of it ??
13 February 2025
My car was returned cleaned. It was inspected and I received the video to provide me with confidence to know my car is safe to drive.
12 February 2025
So far has been a good experience.
12 February 2025
Nice friendly people
12 February 2025
Trustworthy team of specialists and an efficient service. The only issue that I would say is that the leadtimes for servicing are too long. I had to wait a month from my service date for car t be seen.
12 February 2025
As above
12 February 2025
Staff professionalism and knowledgeable
12 February 2025
Efficient and well communicated service
11 February 2025
The individual Jason Odeh was great, he was very helpful throughout my issues, however I feel his hands were tied due to process hence the reason why it took 5 days for my car to be repaired and given back to me.
11 February 2025
Slick and l was very comfortable waiting
10 February 2025
All the issues I raised were resolved to my satisfaction
10 February 2025
As always the staff are always very helpful and Jason phoned when car was ready.
10 February 2025
Good Communication.
10 February 2025
Terrific staff and transparent processes.
09 February 2025
Wasn't book, good communication, friendly staff, good service.
09 February 2025
Very efficient.
09 February 2025
Custer service agent kept me updated during day.
08 February 2025
All good
06 February 2025
Staff friendly and helpful!
04 February 2025
Done excellent work
04 February 2025
Additional work advised with on-line check didn't make it onto the job sheet so what was the point? Touch up stick requested therefore not ordered and available.
04 February 2025
I was satisfied with the service today with BMW at Stephen James.
04 February 2025
Great service and timely
03 February 2025
Only hitch was that I was told invoice would be emailed which it wasn't and I had to call- was emailed soon after
03 February 2025
Good communication, service done on time, recommendations were clear. The service reminders on the BMW onboard system was not reset.
02 February 2025
Nice to have a complimentary interior vacuum. But there was a long lead-in time to the recall appointment. It was then moved by a week from 21st to 28th Jan without anyone notifying me.
02 February 2025
Kind and courteous.
01 February 2025
They kept me updated through the process and ensured everything was dealt with
01 February 2025
The car had a prior appointment for front brake pads to be changed. The car was kept for 4 days which we feel is very excessive just to change two front brake pads. Excuses were given. No discount was offered for our inconvenience.
01 February 2025
As previously mentioned, the communication is excellent throughout. Pleasant staff. Workmanship is efficient and excellent
31 January 2025
Looked after by Aleisha who was very welcoming, courteous and friendly and kept me informed about the progress of my car whilst at the branch. Excellent customer service from herself and the Reception colleagues.
31 January 2025
Quick repair and accurate information on how long it would take
19 April 2025
Was first class in every respect